Energy Delivery System Operator Associate - Senior

AEP; Shreveport (LA); On-site; USD 75,000 - 129,000; Full time

Job summary

AEP is seeking an Energy Delivery System Operator Associate (Senior) in Shreveport, LA. The role involves monitoring and regulating transmission-system voltages, coordinating real-time operations with the AEP SCC and neighboring utilities, and directing safe switching actions during maintenance or emergencies.

Candidates should have a two-year technical degree or equivalent experience, with 1–2 years in substation operations or related areas.

Qualifications

• Two-year technical degree in Electrical Engineering Technology or related field.
• High School and 2 years experience operating a power system.
• 1–2 years experience in substation operation, protective relaying, or distribution dispatching is desirable.
• Valid state driver license.
• HireVue Dispatcher Worker Virtual Job Tryout is required.

Responsibilities

• Monitor and regulate system voltage levels and real/reactive power flows.
• Perform real-time operation of the AEP transmission system in coordination with the AEP SCC.
• Prepare basic switching orders and safety tagging for removal of equipment.
• Direct switching operations under emergency conditions to restore service.
• Maintain event logs and monitor SCADA and metering facilities.

Skills

Power system operation

Real-time operation

SCADA familiarity

Education

Two-year technical degree in Electrical Engineering Technology

High School + 2 years relevant experience

Tools

SCADA system

Metering & communications

Job description

Energy Delivery System Operator Associate - Senior

Location: Shreveport, LA

Job Summary

Under direct supervision and instruction, provide assistance to: ensure the efficient operation of the transmission system; coordinate operation of the transmission system with the appropriate Reliability Coordinator (AEP SCC), Distribution Dispatching Centers/Authorities, and Transmission Control Centers/Authorities (both internal and external to AEP); arrange, approve, and direct routine and emergency switching/tagging operations for equipment removal/restoration during maintenance, repair, replacement, and construction with limited instruction; receive, record, and maintain logs of operating conditions; monitor system voltages, transformer/line/equipment loadings, and in concert with the AEP SCC, apply corrective action when these parameters deviate from equipment ratings and/or operating limits; monitor the operation of metering and communication facilities and initiate corrective action upon malfunction.

Job Description

What you'll do:

Essential Job Functions & Tasks:

• Assist in monitoring and regulating system voltage levels, real and reactive power flows for the transmission system at all transmission voltage levels in cooperation with directives of the AEP SCC.
• Assist in the real-time operation of the AEP transmission system in coordination with the AEP SCC and appropriate neighboring utilities.
• Assist in the real-time operation of distribution equipment inside the station fence in coordination with regional distribution dispatch centers.
• Prepare basic switching orders listing the switching steps and safety tagging to be carried out for the removing of equipment from service for maintenance, repair, or construction, ensuring the safety of the public, Company equipment, Company personnel and contract personnel.
• Assist in directing switching operations under emergency conditions. Plan and direct actions to quickly, safely and effectively restore equipment and customers to service.
• Maintain a log of events and transactions relative to the operation of the facilities and equipment.
• Observe and assist in operating the Supervisory Control and Data Acquisition (SCADA) System and associated functions.
• Monitor the operation of metering and communications facilities and report malfunctions to proper personnel for corrective action.
• Monitor the weather information system for severe weather and notify proper personnel.
• Acknowledging and inputting records of station entry/exit activity.

Note: This position is posted at multiple grade levels and offers a range of opportunities for advancement. The minimum qualifications outlined below apply to the Energy Delivery System Operator Associate with increased requirements and responsibilities for the higher-level Energy Delivery System Operators.

What we're looking for:

Education requirements are listed below:

• Entry-level candidates should have a two-year technical degree in Electrical Engineering Technology or related field. OR High School and 2 years experience in a position that demonstrates the ability to operate a power system.

Work Experience requirements are listed below:

• Not required, but 1-2 years experience in substation operation, protective relaying, or distribution dispatching is desired.

Required License(s)/Certification(s) are listed below:

• Valid state driver license.

Other:

• This job requires "recommended" test results from HireVue Dispatcher WorkerVirtual Job Tryout. This assessment is completed online, is untimed, and typically takes about 45 minutes to complete. Please refer to the Employment Test Prep section of our website https://www.aep.com/careers/testprep/.
• Ability to work under pressure during periods of critical system conditions and to deal with diverse situations simultaneously. Ability to analyze information and communicate instructions clearly and concisely. Work on a twelve-hour uninterrupted rotating shift schedule that consists of nights, weekends and holidays.
• May require to work outside normal Dispatching Center hours. Must have the ability to report timely to worksite due to emergency events. This position may entail some travel and exposure to hazardous situations, which require a thorough knowledge and use of safety procedures. Must have the ability to effectively and professionally deal with co-workers and customers. Must complete all required training and testing in established time frames by the Company to advance to the next higher classification within the line of progression or vacate the current classification

What you’ll get:

In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.

Where Putting the Customer First Powers Everything We Do!

At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

Compensation

$74,551.00 - $128,688.00

Physical Demands

The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Equal Employment Opportunity

It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.

HireVue Assessment Preparation

Applicants will receive an email with a link to an assessment for this position. Learn how it works and get tips to perform your best.

“Knowing that I am part of team that is making the power grid safer and more reliable gives me a real sense of responsibility and enthusiasm for coming to work every day.”

**This position will be based out of San Angelo during the training period and then be based out of Ft. Stockton. Successful candidate must reside in San Angelo during training and then Ft Stockton after.Supervise the Station Electrician and/or the Station Servicer crews in the construction and/or maintenance and operations work; respond to station trouble calls and perform/assist in service restoration work of station equipment and structures. Plan and schedule work assuring a safe and efficient flow of activities. Lead crews in a manner that is supportive of and consistent with the Transmission cultural pillars and the AEP Leadership framework. Assure all work will be performed in accordance with Company safety rules and practices. Perform Station Electrician and/or Station Servicer work as required. Activities associated with the performance of this work include planning procedures, directing or supervising assigned crew members, and exercising independent judgment in dealing with work and employee concerns.

The Real Time Operations Applications Support Specialist establishes a foundational understanding of the technologies and processes essential for the development and support of Operational Technology (OT) real-time tools and systems. Responsibilities include providing 24/7 application support for Advanced Distribution Management Systems (ADMS), Energy Management Systems (EMS), and Supervisory Control & Data Acquisition (SCADA) systems, which support four Transmission and seven Distribution Control Centers across 11 states.Key responsibilities include coordinating patching, software releases, failover testing, maintenance activities, and application lifecycle initiatives supporting Real-Time Systems platforms. The role is responsible for driving operational readiness, managing vendor relationships, coordinating cross-functional support activities, and ensuring incidents, problems, changes, and enhancement requests are effectively tracked through resolution. Additionally, the position will maintain governance processes, support ServiceNow ITSM workflows, develop operational procedures and support documentation, and provide visibility into platform health, risks, and service performance. Success in this role requires strong organizational skills, stakeholder management, customer focus, adaptability, and a continuous improvement mindset to ensure reliable and efficient operation of business-critical real-time applications.

The Real Time Operations Applications Support Specialist Sr establishes a moderate understanding of the technologies and processes essential for the development and support of Operational Technology (OT) real-time tools and systems. Responsibilities include providing application support for Energy Management Systems (EMS) and Supervisory Control & Data Acquisition (SCADA) systems, as well as Real Timeher applications utilized in Transmission Control Centers.Key tasks involve planning, researching, and evaluating patching, failover, and maintenance activities required for Real Time real-time systems, along with developing a solid understanding of EMS and SCADA functionalities. This role also engages in the development and maintenance of best practices for application development and participating in the creation of technical documentation necessary for supporting real-time applications. A strong emphasis on adaptability, customer focus, and continuous improvement is essential for effectively supporting real-time systems.

AEP offers generous time off, competitive pay, and educational opportunities to help employees advance their careers.

Our culture is purpose-driven and team-oriented: we combine innovation with a customer-first focus to deliver reliable energy and brighter futures.