Energy Consultant - Pittsburgh, Pennsylvania

American Electric Power Co.; Columbus (OH); On-site; USD 60,000 - 90,000; Full time

Job summary

American Electric Power Co. in Pittsburgh, PA is seeking an Energy Consultant to identify and develop a portfolio of new small business customers for retail electric supply.

You will rely on cold calling and self-generated leads, manage CRM data, and gather essential account information to drive sales. You will pre-qualify opportunities, present value propositions by phone, and work toward closing deals while ensuring compliance with regulatory standards.

Qualifications

• High School diploma or GED required.
• Bachelor's Degree preferred.
• Energy industry experience a plus.

Responsibilities

• Identify and develop a portfolio of new small business customers for retail electric supply by cold-calling provided prospects and self-generated leads in Pittsburgh, Pennsylvania.
• Execute cold calls and follow up for leads provided.
• Keep pace with provided leads to ensure adequate opportunities and market coverage.
• Gather key customer information and enter it into AEP Energy’s CRM.
• Collect account and meter number data to access historical usage data for contracts.
• Analyze customer feedback to inform strategic discussions.
• Develop industry knowledge to improve energy solutions for customers.
• Use CRM tools to ensure customer follow up and strategic touches.
• Pre-qualify opportunities based on data collected in CRM.
• Determine customer creditworthiness prior to pricing.
• Present AEP Energy’s value proposition via phone to prospective customers.
• Build credibility and trust with prospective customers.
• Learn customer energy needs and challenges from key decision-makers.
• Identify strategies and product types to reduce energy costs or limit price exposure.
• Adhere to industry standards and AEP Energy policies.
• Incorporate feedback to improve performance.
• Close deals by managing the number of proposal calls to meet monthly sales targets.

Skills

Cold calling

Lead generation

CRM usage

Communication

Education

High School diploma or GED

Bachelor's degree preferred

Tools

CRM tools

Job description

Energy Consultant - Pittsburgh, Pennsylvania

Location: Columbus, OH

Job Summary

Identify and develop a portfolio of new small business customers for retail electric supply by cold-calling provided prospects and self-generated leads in Pittsburgh, Pennsylvania.

Job Description

What You’ll Do:

• Cold Calling: Execute cold calls and follow up calling for leads provided.
• Keep pace with provided leads to ensure adequate opportunities and market coverage.
• This requires self-direction, discipline, and consistent effort to make sufficient cold calls and/or in-person canvassing of businesses.
• Data Collection and Analysis: Gather key customer information and enter it into AEP Energy’s CRM.
• Collect account and meter number data necessary to access historical usage data required to generate a sales contract.
• Collect, analyse, and provide insight into customer feedback for future strategic discussions.
• Develop industry knowledge to improve ability to give customers their ideal energy solutions.
• Use CRM tools to ensure customer follow up and repeated strategic touches.
• Customer Pre-Qualification & Credit Review: Pre-qualify the opportunity based on data collected in CRM.
• Determine customer creditworthiness prior to investing additional sales effort and/or requesting executable pricing.
• Sales Aptitude: Effectively present AEP Energy’s value proposition to prospective customers via the phone.
• Build company credibility, brand value, and trust with prospective customers.
• Gain knowledge, insight and understanding from key decision-makers regarding customer energy needs and challenges.
• Sales acumen: Adjust sales strategy as appropriate.
• Identify strategies and product types to help consumers reduce their overall electric expense or avoid exposure by limiting risk from utility or market prices.
• Learn and adhere to all industry regulatory standards as well as internal AEP Energy standards.
• Incorporate feedback offered by Channel Manager and Quality Assurance team into improved performance.
• Overcome objections and raise key considerations based on customer interactions and specific opportunities and concerns.
• Contact Management & Negotiation: Ensure the customer has reviewed and pre-approved agreement language and is prepared to decide when presented with executable market pricing.
• Develop familiarity and knowledge of AEP Energy policies.
• Close Deals: Self-manage the number of customer proposal calls necessary to meet or exceed the monthly sales volume requirements.

What We’re Looking For:

• High School diploma or GED required. Bachelor's Degree Preferred. Energy industry experience a plus.

Other:

• Embodies AEP Energy Values (i.e., Accountability, Passion, Integrity, Innovation, Humor, Humility, and Candor).
• High-energy, drive and ambition. Strong service and results orientation.
• Effective problem-solving skills: ability to work from concept to analytics, identify alternatives and develop unique solutions.
• High EQ-- superior interpersonal skills, win-win mindset, relationship-builder.
• Excellent communication skills – of importance are spoken (via phone) and written (via email).Ability to prioritize, plan proactively, manage conflicting priorities, operate in a high stress environment and multi-task effectively.

What You’ll Get:

In addition to competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.

We’re Putting the Customer First Powers Everything We Do!

At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

Physical Demands

The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Equal Employment Opportunity

It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.

Share

Details

AEP offers an outstanding group of people to be a part of. The AEP culture values your integrity and awards your hard work.

AEP offers generous time off, competitive pay, and educational opportunities to help employees advance their careers.

Our culture is purpose-driven and team-oriented: we combine innovation with a customer-first focus to deliver reliable energy and brighter futures.