Competitive Retail Electric Service Market Coordinator

American Electric Power Co.; Gahanna (OH); On-site; USD 6,400 - 79,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Career development opportunities

Job summary

American Electric Power Co. is seeking a Competitive Retail Electric Service Market Coordinator in Gahanna, OH. The role supports CRES providers in the Ohio market, handling enrollments, usage, billing, and EDI issues while coordinating with internal teams and regulators to ensure compliance.

The position requires strong analytical skills, proficiency with Microsoft Office, and knowledge of MACSS. Collaboration with IT and GIS teams is essential for system enhancements and accurate premise data.

Qualifications

• Bachelor’s degree in business, Marketing, Management, or related field preferred, or equivalent experience.
• Associate’s degree with minimum 4 years of relevant work experience.
• High school diploma or GED with minimum 6 years of relevant work experience.

Responsibilities

• Support CRES providers in Ohio by researching and resolving enrollment and usage issues.
• Analyze EDI transactions using MACSS and AEPCH data to ensure accurate customer billing.
• Maintain data integrity and correct billing tariffs and provider assignments.
• Collaborate with cross-functional teams to resolve market-related issues and ensure regulatory compliance.
• Support PUCO complaint investigations and government aggregation initiatives.

Skills

Microsoft Office

SQL

MACSS knowledge

Stakeholder management

Education

Bachelor’s degree in business/marketing/management or related

Associate’s degree with 4+ years of experience

High school diploma/GED with 6+ years of experience

Tools

MACSS (AEP’s Customer Information System)

AEP Clearinghouse (AEPCH)

Job description

Competitive Retail Electric Service Market Coordinator

Location: Gahanna, OH

Category : Customer Experience

Job Summary

The CRES Market Coordinator serves as the primary support resource for Competitive Retail Electric Suppliers (CRES) operating within the Ohio energy market. This role is responsible for researching, analyzing, and resolving supplier issues related to customer enrollments, usage, billing, payments, and Electronic Data Interchange (EDI) transactions. The position works closely with suppliers, internal business units, regulatory agencies, and IT teams to ensure accurate customer account maintenance, compliance with CRES and regulatory requirements, and timely resolution of market-related issues. The CRES Market Coordinator also supports government aggregation activities, supplier payment processing, audit compliance, reporting and analysis, and system enhancement initiatives while fostering strong relationships with both internal stakeholders and external market participants. Knowledge of AEP's Customer Information System (MACSS), strong analytical skills, and proficiency with Microsoft Office applications are essential for success in this role.

Job Description

The CRES Market Coordinator serves as the primary support contact for Competitive Retail Electric Service (CRES) providers in the Ohio market.

Essential Job Functions and Tasks:

• Evaluate and resolve CRES provider inquiries and operational issues through direct corrective action or collaboration with internal AEP stakeholders to facilitate timely and effective resolution.
• Manage the investigation and resolution of provider issues pertaining to enrollments, drops, usage, and customer data through the analysis of EDI transactions and the application of data from AEP’s Marketing, Accounting and Customer Services System (MACSS) and AEP Clearinghouse (AEPCH).
• Oversee the integrity of customer account data by ensuring correct choice billing tariff and generation provider assignments, while maintaining compliance with CRES rules and supporting accurate customer billing.
• Maintain effective partnerships with cross-functional AEP departments and operating company personnel to ensure the timely and successful resolution of issues.
• Maintain trusted working relationships with market participants in Ohio, Michigan, and Virginia to facilitate efficient and effective issue resolution.
• Communicating with external/internal customers professionally by being clear, respectful, timely, and solution-oriented in all interactions.
• Manage the investigation and resolution of customer complaints filed with the Public Utilities Commission of Ohio (PUCO), ensuring timely response and compliance with regulatory requirements.
• Support Government Aggregation programs by fulfilling requests for updated premises lists and collaborating with the Geographic Information System (GIS) team to validate and maintain premise mapping accuracy.
• Collaborate with IT partners on regulatory-mandated projects and approved system enhancement initiatives, including business requirements gathering, user acceptance testing (UAT), and production implementation support.
• Review, analyze, and reconcile daily and weekly revenue-related reports to ensure timely completion, financial accuracy, and adherence to Sarbanes-Oxley (SOX) compliance standards.
• Oversee the daily review and routing of supplier payments, including the preparation of transaction summaries and justifications for high-dollar payments requiring leadership approval through PeopleSoft Financials.

Preferred Experience:

• Exhibit a high level of proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and Teams, to support communication, analysis, reporting, and collaboration activities.
• Ability to run queries and experience reading/writing SQL is a plus.
• Experience utilizing AEP’s Customer Information System (MACSS) to support customer, billing, and operational processes is preferred.
• Working knowledge of AEP’s Customer Information System (MACSS) is preferred.
• Experience working with other teams to seek resolution of issues

What We're Looking For:

Education & Work Experience:

• Bachelor’s degree in business, Marketing, Management, or a related discipline preferred, or equivalent combination of education and relevant experience.
• Associate’s degree in business, Marketing, Management, or a related discipline, with a minimum of four years of relevant work experience.
• High school diploma or GED, with a minimum of six years of relevant work experience.

What You’ll Get:

In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.

Where Putting the Customer First Powers Everything We Do!

At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

Compensation

$63,496.00 - $79,369.00

Physical Demands

The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Equal Employment Opportunity

It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.

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