Energy Assistance Specialist

Austin Community College; Idaho Falls (ID); On-site; USD 16,479 - 23,470; Full time

Benefits offered by this job

Paid holidays

Sick leave

Supportive team environment

Job summary

A community action organization in Idaho Falls is seeking an Energy Assistance Specialist to help families in crisis to apply for utility assistance programs. This temporary role offers a chance to make a significant impact in the community while working in a supportive team environment. The position requires a high school diploma and customer service experience. Pay is $14.50 per hour, with benefits include paid holidays and sick leave.

Qualifications

• Customer service experience preferred in public-facing roles.
• Ability to maintain confidentiality in handling client information.

Responsibilities

• Assist clients with applications to prevent utility shut-offs.
• Provide professional support to clients in person and via phone.
• Collaborate with colleagues and community partners.

Skills

Customer service experience

Attention to detail

Familiarity with phone etiquette

Education

High school diploma or GED

Tools

Microsoft Windows applications

Job description

Make a Difference in Your Community – Join EICAP's Energy Assistance Team

Job Title: Energy Assistance Specialist (Idaho Falls & Rexburg)
Location: Idaho Falls or Rexburg Office
Position Type: Temporary (4–6 months), 40 hours per week

Do you want a job where your work has a direct impact on families in crisis? As an Energy Assistance Specialist with Eastern Idaho Community Action Partnership (EICAP), you'll help households who are struggling to keep their utilities connected. You'll guide clients through the application process for the Low-Income Home Energy Assistance Program (LIHEAP) and provide compassionate, professional support to those who need it most.

What You'll Do

• Support Families in Need: Assist clients with applications and documentation to prevent utility shut-offs.
• Provide Phone & In-Person Assistance: Answer questions and guide clients with professionalism and empathy.
• Work as Part of a Team: Collaborate with colleagues, clients, and community partners to ensure timely service delivery.
• Maintain Confidentiality: Handle sensitive client information in accordance with policy.
• Stay Organized: Manage your time and workload within program schedules.
• Optional Outreach: Participate in outreach activities to raise awareness of our energy assistance programs.

What You Bring

• High school diploma or GED required.
• Experience in customer service or public-facing roles preferred.
• Comfort with Microsoft Windows applications.
• Strong attention to detail and organizational skills.
• Familiarity with phone etiquette and multi-line systems a plus.

Benefits of the Role

• $14.50 per hour.
• Paid holidays and sick leave.
• A supportive, mission-driven team environment.
• The opportunity to gain valuable skills and make a real impact in your community.

Apply today and help families in Eastern Idaho keep their homes safe and warm.

Background Check & Drug Screening Disclaimer: Must be able to pass an Intellicorp SSN Verification and Criminal History Search, and Motor Vehicle Records Check. We also conduct pre-employment drug testing. Any job offer will be based on the results of background check and drug testing.

EICAP is an Equal Opportunity Employer.

For more information, or to apply now, visit our website: https://eicap.applicantpro.com/jobs/3850086-769608.html