Energy Assistance Programs Lead — Community Impact

NiSource; Merrillville (IN); Hybrid; USD 70,000 - 105,000; Full time

Job summary

NiSource seeks an experienced leader to oversee energy assistance programs for our NIPSCO customers. You will partner with local agencies, regulators, and community organizations to expand access to bill relief and prevent arrearages across Indiana.

The role requires directing program operations, supervising staff, and ensuring accurate reporting while advancing commitments to vulnerable customers. Travel up to 20% is expected.

Qualifications

• High School Diploma or GED.
• 3 years Supervisory/Program Management experience.
• 3 years’ experience in Customer Service, Billing or Collections.
• A strong customer focused mindset.
• Experience directing work for bargaining unit employees.
• Excellent written and verbal communication skills.
• Proficient with Microsoft Excel, Word and PowerPoint.
• Strong public relations, negotiations and presentation skills.
• Experience working in programs serving low income and vulnerable populations preferred.
• Experience with gas and electric utilities, and poverty assistance.

Responsibilities

• Monitors Energy Assistance programs and expenditures.
• Provides SME support to Communications, Public Affairs, Regulatory, and Customer Care.
• Collaborates with Community Action Agencies and other partners.
• Acts as first point of contact for energy assistance inquiries and escalations.
• Represents Energy Assistance at community events.
• Leads coordination and reconciliation of energy assistance programs.
• Assists with annual LIHEAP auditing and regulatory filings.
• Updates Indiana 211 with energy assistance information.
• Trains Customer Care on energy assistance topics.
• Travel up to 20%.

Skills

Supervisory experience

Customer service

Public relations

Communication skills

Problem solving

Education

Bachelor's degree

Tools

Microsoft Excel

Word

PowerPoint

Job description

NiSource seeks an experienced leader to oversee energy assistance programs for our NIPSCO customers. You will partner with local agencies, regulators, and community organizations to expand access to bill relief and prevent arrearages across Indiana.

The role requires directing program operations, supervising staff, and ensuring accurate reporting while advancing commitments to vulnerable customers. Travel up to 20% is expected.