Energy Advisor

aptim; Raleigh (NC); On-site; USD 88,000 - 98,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

401(k) plan with company match

Paid holidays and vacation

Life and disability insurance

Job summary

APTIM is seeking an Energy Advisor in Raleigh, NC to join the IRA HOMES/HEAR program team. You will oversee external communications with contractors, partners, customers and stakeholders, review rebates for compliance, and support outreach and engagement across the program.

You will collaborate with internal teams, program directors, engineers, and clients to develop training, materials, and contractor-facing resources, while ensuring safety and program rules compliance.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 5+ years of sales, customer service, or customer management experience.
• Ability to lead and execute building and maintaining relationships.
• Strong communication skills and experience with customer engagement.
• Excellent problem-solving skills with ability to analyse situations and propose solutions.
• Strong quantitative, analytical and decision-making abilities with attention to detail.
• Able to work effectively in a team or independently.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, SharePoint).
• Experience with CRM systems and tracking databases.
• Sound business ethics and handling of confidential information.
• Ability to interact with all levels of staff and external clients.

Responsibilities

• Establish relationships with contractors and provide program support.
• Review rebate applications for compliance and provide feedback.
• Navigate the program from initial application to post-project review.
• Improve efficiency and increase compliant applications from contractors.
• Develop and lead presentations and host office hours on program rules.
• Collaborate to develop contractor-facing program materials.
• Facilitate and coordinate trainings and meetings.
• Maintain a regular call log for contractor communications.
• Maintain system databases accurately and up-to-date.
• Direct communications with contractors and customers.
• Identify and implement process improvements.
• Perform other duties as assigned.
• Ensure compliance with OSHA and APTIM policies.

Skills

Relationship management

Communication

Problem solving

Time management

Teamwork

Presentation

Education

Bachelor's degree

Tools

CRM systems

Microsoft Office

SharePoint

PowerBI

Job description

APTIM is looking for a motivated and experienced Energy Advisor to join the IRA HOMES/HEAR program team. Reporting to the Associate Director of Implementation, this role will provide direct oversight and leadership for external communications with program certified contractors, program partners, customers, or other stakeholders. APTIM is responsible for managing program operations; reviewing rebate applications; marketing, outreach, and community engagement; and providing engineering and technical resources. The IRA HOMES/HEAR program is a federally funded initiative administered through participating states. The program provides rebates, paid directly to contractors on behalf of residential customers, for installing every saving measures in single and multifamily homes.

The ideal candidate will have experience with energy efficiency programs and have a strong contractor support and relationship-based background with excellent time management skills, understanding of energy efficiency and weatherization measures, key collaboration and oversight of contractors to engage with the program, including outbound communication, and ability to review contractor submitted rebate applications for compliance with program rules and building science best practices. The Energy Advisor will collaborate with the internal team, program partners, program participants, and stakeholders.

APTIM’s Energy Transition team is a recognized leader in the marketplace. Our award-winning team pursues highly innovative programs providing the full breadth of energy solutions including Demand Side Management, Smart Energy Solutions, Distributed Energy Resources, Grid Modernization and Resiliency. Our consultants proactively collaborate to define and implement strategies and campaigns around key client drivers, with the primary focus of finding and delivering rewarding projects that exceed expectations and meet unique needs for our clients.

Key Responsibilities/Accountabilities:

• Establish relationships with contractors and provide program support
• Review rebate applications for compliance with program requirements and provide timely feedback
• Work as part of an energy efficiency team ensuring that contractors and customers are able to successfully navigate the program from initial application to post-project review.
• Improve efficiency and increase rate of compliant applications from assigned contractors
• Develop and lead presentations and host office hours focused on program rules and common application challenges.
• Work with the Associate Director of Implementation, Program Director, Engineer, and other team members, partners, and the client to develop contractor-facing program materials.
• Facilitate and coordinate trainings and meetings.
• Organize and maintain a regular call log to track Contractor communications.
• Maintain, update, and add entries to the system databases accurately.
• Direct communications with contractorsand customers.
• Identifying and implementing process improvements.
• Perform other related duties as assigned.
• Ensure compliance with all APTIM quality and safety policies as well as all OSHA regulations.

Basic Qualifications:

• Bachelor’s degree from an accredited four-year college or university or equivalent work experience.
• 5+ years of previous sales, customer service, or customer management experience.
• Demonstrated ability to lead and execute building and maintaining relationships.
• Strong communication skills, experience with customer engagement and coordination.
• Excellent problem-solving skills with ability to analyse situations, identify existing or potential problems and recommend solutions.
• Strong quantitative, analytical, and decision-making capabilities with good attention to detail and the ability to meet deadlines.
• Able to work effectively and professionally in both a team and autonomously.
• Proficient in Microsoft Office Suite, including Word, Excel, Outlook, SharePoint.
• Experience with CRM systems and tracking databases.
• Sound business ethics, including the protection of proprietary and confidential information.
• Ability to apply detailed knowledge of organizational procedures to make independent decisions and serve as a credible resource for a senior management team.
• Ability to work with all levels of internal staff, as well as outside clients and vendors.
• Advanced written and oral communication skills, and presentation skills.

Desired/Preferred Qualifications:

• 3+ years’ program/project management experience related to energy program management, implementation, federal or state energy programs, electric or natural gas utility industry
• Experience in the energy efficiency field with specific technical knowledge related to the installation of energy efficiency products and services.
• BPI Building Analyst Technician or Professional certification preferred
• Basic understanding of energy efficiency technologies and energy-saving solutions including lighting, HVAC, and other mechanical systems.
• Experience with Microsoft Excel, PowerBI or other data tracking tools.

About APTIM

APTIM enhances the quality of the environment, wellbeing of people, resilience of communities, and opportunity for employees to make a difference, not just a living. A leading professional solutions firm, we specialize in environmental, sustainability, resilience, and infrastructure solutions. Our team of experts provide these integrated solutions for forward-thinking government agencies, commercial and industrial clients, and energy customers. Together, we create sustainable and resilient communities for all.

What you can expect from APTIM:

• Work that is worthy of your time and talent
• Respect and flexibility to live a full life at work and at home
• Dogged determination to deliver for our clients and communities
• A voice in making our company better
• Investment into your personal and professional development

As of the date of this posting, a good faith estimate of the current pay range for this position is $88,000 to $98,000 annually. Compensation depends on several factors including: experience, education, key skills, geographic location of the position, client requirements, external market competitiveness, and internal equity among other employees within APTIM.

Employee Benefits

APTIM Federal Services, LLC is committed to providing an extensive range of benefits that protect and promote the health and financial well-being of our employees and their families through the APTIM Benefits Marketplace https://aptim.makeityoursource.com/ .

• Medical, vision, and dental insurance: Through the marketplace, our employees can choose benefits from five metallic levels and several carriers to find the right benefits that work for them in their location.
• Company paid and optional Life insurance
• Short-term and long-term disability insurance
• Accident, Critical Illness, and Hospital Indemnity coverage
• Paid holidays, vacation, and sick leave (eligibility based on company policy and applicable law)
• 401(k) APTIM offers three 401k plans through the Aon Pooled Employer Plan (PEP). The specific plan you are eligible for depends on the business unit you are in. The details of the largest plan are found here:

APTIM is a place where our people make a difference, not just a living.