Energetic Fan Experience Specialist

Rally House; Westlake (OH); On-site; USD 18,000 - 21,000; Part time

Job summary

Rally House in Westlake, OH is hiring a Teammate to deliver a welcoming and energetic customer experience and to support daily store operations. You will assist with sales, merchandising, and tasks with accuracy, following playbooks and safety guidelines.

The role emphasizes teamwork, initiative, and brand-aligned service in a fast-paced retail setting. Ideal candidates are enthusiastic about sports, have strong communication skills, and can stand for long periods while lifting up to 50 pounds.

Qualifications

• Must be at least 16 years of age.
• Previous customer-facing experience preferred.
• Ability to stand and walk for extended periods.
• Ability to lift up to 50 pounds.
• Clear and effective communication skills.
• Enthusiastic attitude with a passion for sports and retail.

Responsibilities

• Demonstrate Rally House values through positive teamwork and engagement with peers.
• Seek feedback and apply coaching to improve performance.
• Actively participate in training and skill drills to build service capability.
• Contribute to a welcoming, energetic, party atmosphere.
• Complete assigned tasks accurately and on time.
• Follow playbooks, loss prevention and safety guidelines consistently.
• Report operational issues, shortages, or concerns to leadership.
• Build working knowledge of store systems and daily processes.
• Merchandising tasks as directed (folding, hanging, replenishment, recovery).
• Support floor moves and transitions under leadership guidance.
• Maintain clean, organized fixtures and back-of-house areas.
• Deliver a welcoming, energetic customer experience using the Party model.
• Engage customers, identify needs, and recommend products.
• Resolve basic customer issues and escalate when needed.

Skills

Customer service

Teamwork

Communication

Time management

Sports enthusiasm

Job description

Rally House in Westlake, OH is hiring a Teammate to deliver a welcoming and energetic customer experience and to support daily store operations. You will assist with sales, merchandising, and tasks with accuracy, following playbooks and safety guidelines.

The role emphasizes teamwork, initiative, and brand-aligned service in a fast-paced retail setting. Ideal candidates are enthusiastic about sports, have strong communication skills, and can stand for long periods while lifting up to 50 pounds.