Energetic Fan Experience Retail Associate

Rally House; Springfield (MO); On-site; USD 19,000 - 22,000; Part time

Job summary

Rally House is a community-focused sporting goods retailer seeking a Teammate to deliver a welcoming guest experience, assist with daily store tasks, and contribute to sales and merchandising goals. You will work in a fast-paced, team-driven environment that values enthusiasm for sports and customer service.

You will participate in coaching, training drills, and adhere to store playbooks while helping to maintain clean, organized spaces and a high-energy store atmosphere.

Qualifications

• Must be at least 16 years of age.
• Previous customer-facing experience preferred.

Responsibilities

• Demonstrate Rally House values through positive teamwork and engagement with peers.
• Seek feedback and apply coaching to improve performance.
• Actively participate in training and skill drills to build service capability.
• Contribute to a welcoming, energetic, party atmosphere.
• Complete assigned tasks accurately and on time.
• Follow playbooks, loss prevention and safety guidelines consistently.
• Execute merchandising tasks as directed (folding, hanging, replenishment, recovery).
• Support floor moves and transitions under leadership guidance.
• Maintain clean, organized fixtures and back-of-house areas.
• Protect brand standards through attention to detail.
• Deliver a welcoming, energetic customer experience using the Party model.
• Engage customers, identify needs, and recommend products.
• Resolve basic customer issues and elevate when needed.
• Represent Rally House with enthusiasm and professionalism.
• Contribute to daily sales goals through service behaviors.
• Support promotions, launches, and event execution.
• Take ownership of personal performance metrics (conversion, UPT, AT).

Skills

Customer service

Teamwork

Communication

Sales focus

Job description

Rally House is a community-focused sporting goods retailer seeking a Teammate to deliver a welcoming guest experience, assist with daily store tasks, and contribute to sales and merchandising goals. You will work in a fast-paced, team-driven environment that values enthusiasm for sports and customer service.

You will participate in coaching, training drills, and adhere to store playbooks while helping to maintain clean, organized spaces and a high-energy store atmosphere.