Endpoint Systems Analyst - Junior (w/ active Secret)

CriticalSolutions, LLC; Honolulu (HI); On-site; USD 102,000 - 131,000; Full time

Benefits offered by this job

100% premium coverage for Medical, 10

Dental, Vision, and Life Insurance

401K matching

Flexible Time Off

Higher Education/Training Reimb

Job summary

Critical Solutions, LLC is seeking a Junior Endpoint Systems Analyst to support a federal customer at Pearl Harbor, HI. This on-site role requires an active DoD Secret clearance and DoD 8570.01-M/8140 IAT Level II certification.

You will execute and monitor endpoint deployments, validate success, troubleshoot issues, and coordinate remediation across teams while maintaining schedules and documentation. On-site coverage in classified environments is required.

Qualifications

• Must be a U.S. citizen with an active DoD Secret clearance or higher.
• DoD 8570.01-M/8140 IAT Level II certification such as Security+ CE.
• Experience supporting Microsoft Windows workstations in an enterprise environment.
• Experience with software deployment, patching, and endpoint administration.
• Familiarity with MECM, Tanium, AD, PowerShell, and related tools.

Responsibilities

• Execute and monitor enterprise software deployments using MECM and approved endpoint-management tools.
• Validate deployment success and identify nonresponsive workstations.
• Troubleshoot deployment failures and endpoint issues.
• Coordinate remediation with engineering, Service Desk, and Field Services.
• Support deployments across NIPR and SIPR environments.
• Maintain deployment schedules, logs, and documentation.
• Provide status, risks, and escalation information to leadership.
• Assist with workstation testing before enterprise deployment.
• Follow change-management and cybersecurity procedures.
• Create/update standard operating procedures.

Skills

Windows support

End user support

Documentation

Analytical skills

Education

High school diploma with relevant experience

Tools

MECM (SCCM)

Tanium

Active Directory

PowerShell

endpoint-reporting tools

Job description

Job Description

Critical Solutions is seeking a Junior Endpoint Systems Analyst to support our federal customer.

Location: Pearl Harbor, HI

Clearance: Secret

Type: Full-time, Onsite

Salary Range: $102,000 - $131,000

Job Description

Critical Solutions is seeking a Junior Endpoint Systems Analyst to support our federal customer.

Primary Roles And Responsibilities

• Execute and monitor enterprise software, patch, driver, and configuration deployments using MECM and other approved endpoint-management tools.
• Validate deployment success and identify failed, pending, offline, or nonresponsive workstations.
• Troubleshoot deployment failures, client-health issues, software-installation errors, and endpoint connectivity problems.
• Coordinate remediation activities with engineering, Service Desk, Field Services, and site-support personnel.
• Support deployments across NIPR and SIPR environments.
• Maintain deployment schedules, status trackers, failure logs, and supporting documentation.
• Provide deployment status, compliance results, risks, blockers, and escalation information to leadership.
• Assist with workstation testing and validation before enterprise-wide deployment.
• Follow approved change-management, cybersecurity, and operational procedures.
• Create and update standard operating procedures and work instructions.
• Provide onsite coverage required to perform work within classified environments.
• Support incident escalation and shift handoff activities when deployments extend beyond normal operating hours.

Basic Qualifications

• Must be a U.S. citizen and possess an active DoD Secret Security Clearance or higher.
• High school diploma with relevant experience
• DoD 8570.01-M/8140 IAT Level II certification, such as Security+ CE.
• Experience supporting Microsoft Windows workstations in an enterprise environment.
• Experience with software deployment, patching, workstation troubleshooting, or endpoint administration.
• Familiarity with Microsoft Endpoint Configuration Manager, formerly SCCM, or a similar endpoint-management platform.
• Ability to analyze deployment results, installation logs, error codes, and workstation status.
• Ability to document activities and communicate status, risks, and technical issues clearly.
• Ability to work onsite and access SIPR or other classified systems.
• Ability to collaborate with engineering, operations, Service Desk, and Field Services teams.

Preferred Qualifications

• Experience with MECM, Tanium, Active Directory, PowerShell, or endpoint-reporting tools.
• Knowledge of application packaging, deployment collections, maintenance windows, and enforcement states.
• Experience supporting software, driver, security-agent, and Windows update deployments.
• Experience working with NIPR and SIPR systems.
• Familiarity with Azure DevOps, Jira, HPSM, or similar work-tracking tools.
• Strong analytical, documentation, and customer-service skills.

Certification Requirement

• Must possess and maintain a DoD 8570.01-M/8140 IAT Level II certification, such as Security+ CE.

LOCATION

• On-site 100%. Pearl Harbor, HI

Additional Information

CLEARANCE REQUIREMENT: Must possess an active DoD Secret Clearance. In addition, selected candidate must undergo background investigation (BI) and finger printing by the federal agency and successfully pass the preceding to qualify for the position. US CITIZENSHIP IS REQUIRED.

Critical Solutions Pay And Benefits

Salary range $102,00 - $131,000. Salary range may vary depending on location.The salary range for this position represent the typical salary range for this job level and this does not guarantee a specific salary. Compensation is based upon multiple factors such as responsibilities of the job, education, experience, knowledge, skills, certifications, and other requirements.

BENEFIT SNAPSHOT: 100% premium coverage for Medical, Dental, Vision, and Life Insurance, Supplemental Insurance, 401K matching, Flexible Time Off (PTO/Holidays), Higher Education/Training Reimbursement, and more.