Endpoint Management Engineer I
Howard County Public School System
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Job summary
Howard County Public School System is seeking an Endpoint Systems Engineer I to design, implement, and manage endpoint systems, software deployment, and lifecycle support for desktop and mobile environments.
This role maintains a secure, efficient endpoint environment using modern management tools, documenting repeatable processes and supporting Windows, iOS, and ChromeOS.
Minimum qualifications include a Bachelor's degree and three years of enterprise endpoint management experience.
Qualifications
- Bachelor's degree and three years of experience administering enterprise endpoint management.
- Experience with deployment, patching, and lifecycle management of endpoints in a complex environment.
Responsibilities
- Pre-production installation, evaluation and testing of software, images and updates.
- Designs, develops, and maintains standard endpoint configurations and deployment profiles.
- Implements and supports modern endpoint management solutions including Microsoft Intune and Google Admin Console.
- Supports endpoint provisioning including imaging, zero-touch deployment, and lifecycle management.
- Troubleshoots endpoint, operating system, and mobile device issues and implements remediation strategies.
- Maintains inventory and software licensing records.
Skills
Education
Tools
Job description
The Howard County Public School System (HCPSS) is one of the leading school systems in Maryland and the nation. To learn more about us and our 2024-2029 Strategic Plan, please visit our website and our careers page. Join our award-winning workforce and make a difference in the lives of our students!
Before you begin, please read the job posting below carefully including the Application Requirements specific to this position. Be sure your application reflects experience and education required to meet the minimum and any preferred qualifications listed. Our application guide includes detailed instructions to assist you. Once your application has been submitted, you will not be able to add documentation or make any changes. Please note that application submission will be available only through 11:59 PM on the date prior to the indicated end date. If no end date is indicated, the posting will remain open indefinitely.
Job Posting End Date: 09-14-2026
Reminder: Current permanent and temporary employees must apply through the Jobs Hub in Workday, not the external career site.
Under the direction of the Assistant Manager of Emerging Technologies, the Endpoint Systems Engineer I is responsible for the design, implementation, and management of endpoint systems, software deployment, and lifecycle support of desktop and mobile computing environments. This role focuses on maintaining a secure, consistent, and efficient endpoint environment through modern management tools and engineering best practices.
The Endpoint Systems Engineer must be proficient in documenting repeatable processes and supporting enterprise endpoint solutions, including operating systems, device configuration, software distribution, and troubleshooting across Windows, iOS, and ChromeOS platforms.
A combination of education and experience may be considered. Education: Bachelor's degree from an accredited college or university. An equivalent combination of education, technical certifications, and relevant experience may be considered. Experience: Three (3) years of progressively responsible experience administering enterprise endpoint management solutions, including device deployment, configuration, software distribution, patch management, and/or lifecycle management in a complex technology environment.
The ideal candidate for this role will also possess a combination of the additional qualifications below. If you don’t meet every one of the preferred qualifications, we still encourage you to apply, as we welcome applications from candidates with diverse backgrounds and experiences.
Education: Bachelor's degree from an accredited college or university in Computer Science, Information Technology, Information Systems, or a related field. An equivalent combination of education, technical certifications, and relevant experience may be considered.
Certification/Licensure: Priority will be given to applicants who: Experience with Microsoft Intune, Microsoft Entra ID (Azure AD), Active Directory, Google Admin Console, Windows Autopilot, Apple Business Manager, and ITSM platforms. Technical certifications related to endpoint management or Microsoft technologies are preferred.
- Performs pre-production installation, evaluation and testing of software, images and updates.
- Designs, develops, and maintains standard endpoint configurations and deployment profiles.
- Executes and documents repeatable procedures and processes in support of endpoint management.
- Implements and supports modern endpoint management solutions including Microsoft Intune and Google Admin Console.
- Supports endpoint provisioning including imaging, zero-touch deployment, and lifecycle management.
- Troubleshoots endpoint, operating system, and mobile device issues and implements remediation strategies.
- Supports patch management and ensures compliance with security standards.
- Administers and supports iOS and ChromeOS devices.
- Utilizes Information Technology Service Management (ITSM) systems to manage service requests and meet service level agreements (SLAs).
- Collaborates with internal teams and departments to resolve technology issues.
- Maintains inventory and software licensing records.
- Works with vendors and contractors to resolve system issues.
- Maintains knowledge of current technologies, trends, and best practices.
- Provides backup support as required.
Knowledge Endpoint Management Platforms: Deep understanding of modern Cloud and Hybrid Mobile Device Management (MDM) / Enterprise Mobility Management (EMM) systems, specifically Microsoft Intune and Google Admin Console.
Operating Systems & Mobile Architectures: In-depth technical knowledge of Windows, ChromeOS, and iOS operating system structures, deployment methods, registry/settings management, and troubleshooting frameworks.
Provisioning & Deployment Methodologies: Comprehensive grasp of modern zero-touch deployment protocols (e.g., Windows Autopilot, Apple Business Manager/DEP, Chrome OS Zero-Touch Enrollment) alongside traditional imaging and pre-production testing frameworks.
Patch Management & Cybersecurity: Solid understanding of endpoint security baselines, vulnerability remediation, patch lifecycle management, and IT compliance standards.
IT Service Management (ITSM) Frameworks: Familiarity with ITIL best practices, service desk ticketing workflows, asset management, and SLA compliance metrics.
Skills Endpoint Configuration & Profiling: Advanced skill in designing, building, deploying, and maintaining standard OS configurations, configuration profiles, compliance policies, and app deployment packages.
Troubleshooting & Remediation: Expert diagnostic skills to investigate, analyze, and resolve complex OS, mobile device, application, and network connectivity issues.
Process & Technical Documentation: Ability to draft clear, repeatable Standard Operating Procedures (SOPs), technical guides, and execution checklists for endpoint workflows.
Software Testing & Evaluation: Practical skill in evaluating pre-production software, OS updates, and images in isolated test environments to assess stability and impact prior to broad rollout.
IT Asset & License Management: Proficient in maintaining accurate hardware inventory, tracking software license allocation, and utilizing ITSM systems to monitor service performance.
Abilities Cross-Functional Collaboration: Ability to communicate technical concepts clearly and work effectively with internal teams, department leads, contractors, and external vendors to resolve issues.
Adaptability & Continuous Learning: Ability to keep pace with rapid technological shifts, emerging trends, security updates, and evolving operational requirements.
Prioritization & SLA Execution: Ability to prioritize incoming service requests effectively, manage time efficiently, and meet strict Service Level Agreements under changing workloads.
Analytical Thinking: Strong capability to isolate root causes, evaluate potential system impacts, and formulate effective, long-term technical strategies.
Operational Readiness: Ability to step in seamlessly as cross-functional backup support across various IT roles and service desk priorities when needed.
Working Hours
The duty day for this position is 8 hours including a one hour duty-free lunch.
Complete applications must be submitted, and once your application has been submitted, you will not be able to add documentation or make any changes. Incomplete applications will not be considered. Resumes will not be accepted in lieu of a completed application.
Applicants who meet the minimum qualifications will be included in further evaluation. Interviews will be limited to those applicants who, in addition to meeting the basic requirements, have experience and education which most closely match the position qualifications and the needs of the school system. Applicants may be required to complete a skills assessment prior to or during the interview process.
Compensation This is a 12-month per year position in the Howard County Education Association, Educational Support Professionals (HCEA-ESP) employee unit. The current salary range for this position is Grade 25 on the Technical Central Office and School Based salary scale, $89,026 - $141,202. Step placement will be in accordance with the salary procedures of the Howard County Public School System and the HCEA-ESP Master Agreement which considers relevant prior experience. Under the Fair Labor Standards Act, this position is exempt from overtime.
Retirement Membership in the Maryland State Retirement Agency (MSRA) pension plan is a mandatory condition of employment for all employees who meet the eligibility and membership criteria defined in the State Personnel and Pensions Article and the Code of Maryland Regulations (COMAR). A qualifying employee cannot reject membership, nor can an ineligible employee elect membership. The annual contribution to the pension plan will be 7% of an employee’s annual salary.
Benefits HCPSS offers a comprehensive benefits package for eligible employees. Information about additional benefits such as paid time off can be found in the negotiated agreement for employees in this bargaining unit.
Pre-Employment Requirements Professional references will be contacted prior to any offer of employment. Recommended candidates will be required to provide references from current and recent supervisors. All employees, regular and temporary, must be fingerprinted, have a criminal background investigation completed, and successfully complete the Maryland Employment History Review, pursuant to Section 6-113.2 of the Education Article, Annotated Code of Maryland. In addition, some positions will require completion of a physical examination and/or drug testing. Anyone offered employment is required to provide proper identification and documentation of eligibility for employment in the United States. HCPSS participates in E-Verify and does not offer employee sponsorship.
For questions regarding this posting, please contact Philip Wentt (philip_wentt@hcpss.org) OR humanresources@hcpss.org.
To request an accommodation during the application or interview process due to a documented disability, please email humanresources@hcpss.org.
HCPSS celebrates diversity and is committed to creating an inclusive environment for all employees and applicants and prohibits discrimination, harassment, and retaliation of any kind. HCPSS is committed to the principle of equal employment opportunity for all employees in providing them with a work environment free of discrimination and harassment.
All employment decisions at HCPSS are based on organizational needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, veteran status or present military service, family medical history or genetic information, family or parental status, or any other characteristic protected by federal, state or local laws.
The Howard County Public School System (HCPSS) is one of the leading school systems in Maryland and the nation. To learn more about us and our 2024-2029 Strategic Plan, please visit our website and our careers page. Join our award-winning workforce and make a difference in the lives of our students!
To request an accommodation during the application or interview process due to a documented disability, please email humanresources@hcpss.org.
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