Endpoint Infrastructure and AVD Engineer - Associate

RSM US LLP; Cincinnati (OH); On-site; USD 62,000 - 103,000; Full time

Job summary

RSM US LLP in Cincinnati is seeking an Endpoint Infrastructure Engineer to implement and manage endpoint computing infrastructure for mid-market clients. You will train staff, troubleshoot issues, and work as a trusted advisor delivering high-quality client service.

The role requires 1–3 years of related experience with SCCM, Intune, AVD, Jamf, MDT, and AWS Workspace, with certifications a plus. Travel across the country is expected, and you will join a collaborative team with a strong

Qualifications

• Minimum one to three years' experience with endpoint infrastructure technologies such as SCCM, Intune, AVD, Jamf, AWS Workspace, and MDT.

Responsibilities

• Perform the implementation, configuration, and administration of endpoint infrastructure at client sites
• Serve as a national resource and escalation point for projects across all regions
• Identifying and escalating cross selling opportunities
• Establishing rapport and trust with key client decision makers
• Excellent verbal, written and interpersonal communication skills and ability to interact with external clients
• Ability to multi-task and manage a variety of projects at once

Skills

Communication

Problem solving

Customer service

Teamwork

Willingness to travel

Tools

SCCM

Intune

AVD

Jamf

AWS Workspace

MDT

Job description

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

Position Description

Working with current and prospective clients of the Firm, use your talent to implement and manage endpoint computing infrastructure, provide training to technical and non-technical staff, and troubleshoot technical issues for a variety of companies. Learn and grow your credentials by attending professional conferences, obtain certifications to expand your professional knowledge of Endpoint Infrastructure. The Endpoint Infrastructure Engineer will work as a business advisor to provide timely, high quality client service to our mid-market clientele. The successful candidate will have excellent communication skills (written and oral), problem solving skills, a strong work ethic, and good client relations.

Responsibilities Include

• Perform the implementation, configuration, and administration of endpoint infrastructure at client sites
• Serve as a national resource and escalation point for projects across all regions
• Identifying and escalating cross selling opportunities
• Establishing rapport and trust with key client decision makers
• Excellent verbal, written and interpersonal communication skills and ability to interact with external clients
• Ability to multi-task and manage a variety of projects at once

Basic Qualifications

• Minimum one to three years' experience with related endpoint infrastructure technologies such as SCCM, Intune, AVD, Jamf, AWS Workspace, and MDT.

Preferred Qualifications

• IT consulting experience with mid-market clients a plus
• Microsoft or other similar manufacturer specific certifications
• SCCM, MDT and Intune implementation and administration experience
• AVD implementation and administration experience
• Office365/Microsoft365 implementation and administration experience
• Application packaging experience is a plus
• Experience with MDM solutions is a plus
• Scripting experience (Powershell, Batch, VB) is a plus
• Windows 10/11 deployment and migration experience
• Strong customer service orientation
• Strong problem solving skills and ability to provide hands-on technical support
• Ability to work both independently and as part of a larger team
• Willingness to work out of various client offices
• Willingness to travel throughout the country area as needed

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.

All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; predisposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at [e-mail].

RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.

RSM will consider for employment qualified applicants with arrest or conviction records.

At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.

Compensation Range: $62,800 - $103,400