Endpoint Configuration Engineer

University of Kansas Medical Center; Kansas City, Northern (KS, KY); Hybrid; USD 61,000 - 91,000; Full time

Job summary

The University of Kansas Medical Center is seeking an Endpoint Configuration Engineer to join Customer Support's Endpoint Configuration team. The role focuses on designing, deploying, and maintaining workstation configurations, operating systems, and related management tools for an enterprise environment.

Collaborate with the Service Desk and Desktop Support teams, mentor colleagues, and lead projects on imaging, patching, policy management, and security.

Qualifications

• Four (4) years relevant experience in information technology or information systems.
• Three (3) years relevant experience in endpoint management, configuration management, systems administration or related technical services.
• Experience with System Center Configuration Manager.

Responsibilities

• Provide system administrator-level technical support throughout all phases of endpoint management.
• Design, implement, configure, maintain, and troubleshoot endpoint management solutions, operating systems, software, and related technologies.
• Utilize systems management tools to support endpoint imaging, OS deployment, patch management, software distribution, remote management, reporting, inventory, licensing, and configuration management.
• Analyze, diagnose, and isolate technical problems and implement solutions to resolve system issues.
• Develop, test, implement, and maintain Group Policy configurations to support the University’s computing environment.
• Monitor and maintain system availability, data integrity, security, and performance.
• Develop and maintain technical documentation and deployment procedures for staff and end users.

Skills

Communication

Attention to detail

Interpersonal skills

Multitasking

Organization

Customer service

Tools

System Center Configuration Manager

Job description

Department and Position

Department: Customer Support Administration ----- Systems Experience
Position Title: Endpoint Configuration Engineer
Job Family Group: Professional Staff

Job Description Summary

The Endpoint Configuration Engineer role within Customer Support's Endpoint Configuration team involves designing, implementing, troubleshooting, analyzing, and maintaining workstations, software, operating systems, and printer-related configuration and management systems for enterprise environments. Within Customer Support, the Endpoint Configuration Engineering team works alongside the Service Desk and Desktop Support teams to provide support and advice when initial and on-site troubleshooting require additional expertise.

The role involves a broad general knowledge of information systems, along with an interest in workstation configuration and management. Members of the Endpoint Configuration team also serve as consultants and mentors for the Service Desk and Desktop Support teams.

Job Duties

• Provide system administrator-level technical support throughout all phases of endpoint management.
• Design, implement, configure, maintain, and troubleshoot endpoint management solutions, operating systems, software, and related technologies.
• Utilize systems management tools to support endpoint imaging, operating system deployment, patch management, software distribution, remote management, reporting, hardware and software inventory, asset management, licensing, settings enforcement, and configuration management.
• Analyze, diagnose, and isolate technical problems and implement solutions to resolve system issues.
• Develop, test, implement, and maintain Group Policy configurations to support the University’s computing environment.
• Monitor and maintain system availability, data integrity, security, and performance.
• Develop and maintain technical documentation, white papers, decision documents, deployment procedures, and other documentation for technical staff, end users, and managers.
• Monitor system capacity and performance and participate in disaster recovery planning and execution.
• Provide senior-level technical support as part of the after-hours standby support program.
• Participate in, facilitate, and lead special projects and provide technical assistance on major or complex initiatives.
• Collaborate with technicians, system administrators, vendors, and other University departments in the design, implementation, and maintenance of technology systems.
• Provide training and technical information to employees and support staff regarding assigned computing systems, software, capabilities, and policies.
• Evaluate vendor-supplied hardware and software solutions to support technology acquisitions and upgrades.
• Apply vendor and industry practices related to information security, risk management, and regulatory compliance.
• Support the implementation and enforcement of University technology standards and policies.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. It is only a summary of the typical functions of the job, not an exhaustive list of all possible job responsibilities, tasks, duties, and assignments. Furthermore, job duties, responsibilities and activities may change at any time with or without notice.

Required Qualifications – Work Experience

• Four (4) years relevant experience in information technology or information systems. Relevant experience may substitute for education on a year-for-year basis.
• Three (3) years relevant experience in endpoint management, configuration management, systems administration or related technical services.
• Experience with System Center Configuration Manager.

Preferred Qualifications – Work Experience

• Experience with enterprise client, server, operating systems.
• Experience managing enterprise devices with modern endpoint management platforms and centralized policy management within directory service environments.
• Experience with various hardware platforms and core endpoint administration functions, including system configuration, user profile management, data protection, and software/patch lifecycle management.
• Experience developing and maintaining PowerShell scripts or other automation solutions to support endpoint management.
• Experience with enterprise networking concepts including TCP/IP, DNS, DHCP, VPN.
• Related work experience in a higher education or academic health care organization.

Skills

• Communication
• Attention to detail
• Interpersonal skills
• Multitasking
• Organization
• Customer service

Required Documents

• Resume/CV
• Cover Letter

Comprehensive Benefits Package

Coverage begins on day one for health, dental, and vision insurance and includes health expense accounts with generous employer contributions if the employee participates in a qualifying health plan. Employer-paid life insurance, long-term disability insurance, and various additional voluntary insurance plans are available. Paid time off, including vacation and sick, begins accruing upon hire, plus ten paid holidays. One paid discretionary day is available after six months of employment, and paid time off for bereavement, jury duty, military service, and parental leave is available after 12 months of employment. A retirement program with a generous employer contribution and additional voluntary retirement programs (457 or 403b) are available. https://www.kumc.edu/human-resources/benefits.html

Employment Type and Compensation

Employee Type: Regular Time
Type: Full time
Rate Type: Salary

Compensation Statement: The pay range listed for this position is determined by our compensation program using market data and salary benchmarking. A combination of factors is considered in making compensation decisions including, but not limited to, education, experience and training, qualifications relative to the requirements of the position, and funding. At the University of Kansas Medical Center, a reasonable estimate for the starting pay range will be the minimum to midpoint of the posted range, taking into account the combination of factors listed above.

Pay Range: $60,800.00 - $91,200.00
Minimum $60,800.00
Midpoint $76,000.00
Maximum $91,200.00

Equal Opportunity

The mission of the University of Kansas Medical Center is to improve lives and communities in Kansas and beyond through innovation in education, research, and health care. The University of Kansas Medical Center is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, ethnicity, ancestry, age, protected veteran or disability status, marital status, parental status, or genetic information. http://policy.ku.edu/IOA/nondiscrimination https://kumc-publicpoliciesandprocedures.policystat.com/policy/8446235/latest/

Disability Preference

Under Kansas state law, certain KUMC positions are subject to disability preference. For positions subject to this requirement, KUMC will offer an interview to a person who has applied for an open position who is qualified, with or without reasonable accommodation, to meet the performance standards of the position and who has presented acceptable proof of disability. If the position you apply for is subject to the disability preference requirement, you will be asked to provide information in support of your request for disability preference when you complete the application for employment. https://civilrights.ku.edu/annual-security-and-fire-safety-report https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf https://www.laborposters.org/federal/1606-federal-pay-transparency-poster.htm