Endpoint and IS Security Specialist

Lowes Foods, LLC; Hickory (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in the grocery industry is looking for an IT Support Specialist in Hickory, North Carolina. The role involves providing user support, troubleshooting hardware and software issues, and maintaining documentation. Ideal candidates have substantial experience in IT support, especially with both Windows and Mac systems, and possess strong communication skills.

Qualifications

• 5 years of experience in endpoint support.
• Experience with Apple Devices and JAMF.
• Strong communication and interpersonal skills.

Responsibilities

• Address user tickets regarding hardware and software issues.
• Assist with installation and support of PC and Mac applications.
• Support MacOS and iPadOS devices including configuration.

Skills

User Support

Hardware Troubleshooting

Software Installation

Communication

Interpersonal Skills

Windows Operating Systems

MacOS Support

Networking

Education

Associate Degree in Computer Science

Tools

JAMF

Microsoft 365 Business Suite

Job description

Overview

This role works across a broad range of technologies and liaises across multiple areas of the business to support incidents, problems, and requests. Responsible for handling IT requests to support end-users and explaining solutions in technical and nontechnical terms. Responsible for triage security tasks, and assistance with security reporting and compliance. This role will help install, upgrade, and troubleshoot hardware and software systems. This role will be the primary support person for MacOS and iOS devices.

Responsibilities

• Address user tickets regarding user hardware and software.• Assist with installing and supporting applications and peripherals.• Design and maintain PC images and deployment tasks.• Image and deploy PC, Mac, and some Mobile hardware.• Maintain accurate equipment inventory, licensing, and warranty documentation.• Work with other members of the Infrastructure Team to assist users with issues with server or networking configurations.• Create documentation and support documents for both end-users and the Service Desk.• Assist users with training of hardware and software usage.• Update users and computer objects in on-prem and Azure Active Directory.• Configuration, deployment, and support of the Microsoft 365 Business suite.• Configuration and deployment of security tools such as EDR/AV solutions.• Basic support of security tasks including responding to alerts from security tools.• Support and management of MacOS and iPadOS devices including configuration and app deployment and continued support.

Qualifications

• 5 years of experience in an endpoint support role.• Associate degree in Computer Science, Information Technology or related field or equivalent work experience• Experience supporting PCs running Windows Operating Systems and MacOS including repairs, diagnosing various hardware, peripherals, and software problems for both PC and Mac computers.• Strong verbal and written communication skills and strong interpersonal skills, with a focus on rapport-building, listening, and questioning skills.• Effective in working with all levels of both internal users and external customers in a patient, friendly and professional manner.• Experience with support of Apple Devices in a corporate environment and experience with JAMF to manage Apple Devices.