Endoscopy Support Specialist I (Nashville, TN)

Olympus Corporation of the Americas; Antioch (TN); On-site; USD 50,000 - 70,000; Full time

Job summary

Olympus Corporation of the Americas is seeking an Endoscopy Support Specialist I to enhance customer experiences by delivering education on Olympus products. The role involves obtaining essential product knowledge, supporting service contracts, and building relationships with key decision-makers in the medical field. Ideal candidates will have an associate degree or Surgical Technician certification, strong communication skills, and a commitment to customer satisfaction.

Benefits

Competitive salaries

Annual bonus

401(k) with company match

Paid vacation and sick time

Paid parental leave

On-site childcare

Fitness center

Qualifications

• Associate degree or Surgical Technician certification required.
• Proficient in Microsoft Office applications.
• Strong written and verbal communication skills.

Responsibilities

• Support customers and corporate personnel to provide top-level endoscopy service.
• Conduct educational visits and in-service programs for endoscopy equipment.
• Analyze repair costs and assist in improving equipment utilization.

Skills

Customer Satisfaction

Communication

Decision-Making

Multitasking

Education

Associate degree

Surgical Technician certification

Tools

Microsoft Office

Job description

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Endoscopy Support Specialist I (Nashville, TN)

Workplace Flexibility:

For more than 100 years, Olympus has focused on making people’s lives healthier, safer, and more fulfilling.

Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives.

Our five Core Values empower us to achieve Our Purpose:

Patient Focus, Integrity, Innovation, Impact, and Empathy.

The Endoscopy Support Specialist I position provides positive customer experiences by delivering Olympus service contract customers repair prevention and equipment cleaning/disinfection/sterilization education for their Olympus products.

The primary responsibility for an Endoscopy Support Specialist I is to obtain core Olympus product, service, reprocessing, and operational knowledge during their initial training period. They will complete designated online, customer service, mentorship, and educational ride-along trainings as appropriate. The ESS I is expected to gain competency in endoscope construction and anatomy, delivery of C/D/S in-services, utilizing and delivering service contract tools/reports, and in the core elements of the ESS job role.

The Endoscopy Support Specialist I will also learn and implement repair service strategies within a territory that will provide customer assistance in preventing repairs, reducing service contract costs, supporting service contract renewals, and creating opportunities to increase repair service market share. They will establish, develop, or maintain field contact with key customers, clinicians, researchers, and other decision-makers in assigned accounts, including routine travel to customer facilities and onsite support.

This position will provide operational core competencies in processes, systems, technical skills, and presentation skills to drive Olympus service business objectives. It will support endoscopy support services that strengthen the Olympus brand through building strong customer relationships.

Job Duties

• Support customers and corporate personnel to provide top-level endoscopy service.
• Meet customer needs, solve equipment issues, and build trust-based relationships.
• Promote Olympus service contracts and perform related inspections and audits.
• Conduct educational visits and in-service programs for endoscopy equipment.
• Build rapport with key decision-makers to support and grow service business.
• Develop skills through training and self-study for high customer engagement.
• Analyze repair costs and assist in improving equipment utilization.
• Demonstrate equipment and conduct in-service programs consistently.
• Communicate regularly with management about activities.
• Maintain assigned assets like laptops and demo equipment.
• Submit required documentation timely and accurately.
• Perform MBO-related duties and meet set goals.
• Retain technical knowledge and demonstrate job proficiency.
• Perform other duties as assigned.

Job Qualifications

Required:

• Associate degree and/or Surgical Technician certification/degree or enrollment in an accredited program.
• Employees must adhere to all customer vendor credentialing requirements when visiting medical facilities.
• After one year of employment, successfully pass the Certified Flexible Endoscope Reprocess (CFER) examination administered by the Certification Board for Sterile Processing & Distribution, Inc., in conjunction with Olympus. Prior relevant reprocessing experience may allow obtaining the CFER before one year of employment. Other certifications or requirements may be set by management.
• Proficient in exceeding customer satisfaction.
• Strong written and verbal communication, effective decision-making, and resolution management skills.
• Able to perform under pressure, multitask efficiently, and communicate solutions clearly.
• Solid understanding of business policies and practices; able to work independently with minimal supervision.
• Proficient in Microsoft Office applications.
• Valid driver’s license required.
• Work flexible hours.
• Willing and able to travel overnight by car or air.

Preferred:

• 1–3 years of experience in clinical or field-based medical device support, including endoscopy, hospital, OR, ambulatory surgery, or SPD settings.

We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture.

Equitable Offerings you can count on:

Competitive salaries, annual bonus, and 401(k)* with company match

24/7 Employee Assistance Program

Free live and on-demand Wellbeing Programs

Generous Paid Vacation and Sick Time

Paid Parental Leave and Adoption Assistance*

12 Paid Holidays

On-Site Child Daycare, Café, Fitness Center**

Connected Culture you can embrace:

Work-life integrated culture that supports an employee-centric mindset

Offers onsite, hybrid, and field work environments

Paid volunteering and charitable donation/match programs

Employee Resource Groups

Dedicated Training Resources and Learning & Development Programs

At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer, and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis, and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.

For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers worldwide.

Headquartered in Tokyo, Japan, Olympus employs over 31,000 employees globally in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary, is headquartered in Center Valley, Pennsylvania, USA, with more than 5,200 employees across North and South America. For more information, visit www.olympusamerica.com.

You Belong at Olympus

We value a workforce that reflects diverse perspectives, backgrounds, and experiences. We foster an environment where all employees feel valued, respected, and supported. We provide equal access to growth and development opportunities.

Applicants Requesting Accommodations: Olympus is committed to full inclusion. If accommodations are needed, contact [e-mail] or call HR at 1-888-Olympus.

Let’s realize your potential, together.

Olympus is an equal opportunity employer, committed to diversity and inclusion in the workplace.