Endoscopy Clinical Services Manager

St Francis Hospital; Washington (District of Columbia); On-site; USD 110,000 - 170,000; Full time

Job summary

Virginia Mason Franciscan Health is seeking a Manager, Clinical Services to oversee daily operations and provide strategic leadership for specified clinical service lines. The role includes mentoring clinical staff, monitoring performance, and ensuring regulatory compliance to deliver high-quality patient care.

The position requires strong leadership, communication, and clinical knowledge, with a focus on continuous improvement and optimal outcomes in a patient-centered environment.

Qualifications

• Graduate of an accredited School of Nursing with RN licensure.
• Three years’ experience in the same or similar clinical specialty.
• Two years in a charge nurse/leadership or equivalent position.

Responsibilities

• Oversees daily operations and strategic direction for clinical service lines.
• Manages and mentors clinical staff, monitors performance and regulatory compliance.
• Collaborates with interdisciplinary teams to improve outcomes and efficiency.
• Participates in budgeting and resource planning to meet objectives.
• Drives quality and performance improvement initiatives.
• Plans and leads strategic initiatives for standardization and service expansion.
• Communicates critical information to leadership and stakeholders in a timely manner.

Skills

Leadership

Regulatory compliance

Budgeting

Staff management

Performance improvement

Strategic planning

Communication

Education

Graduate of accredited School of Nursing

Bachelor of Nursing

Job description

Job Summary and Responsibilities

As a Manager, Clinical Services, you will oversee daily operations and strategic direction for specific clinical service lines, ensuring high-quality, patient-centered care.

Every day you will manage and mentor clinical staff, monitor performance, ensure regulatory compliance, and collaborate with interdisciplinary teams to enhance outcomes and efficiency.

To be successful, you will demonstrate strong leadership, communication, and clinical knowledge, driving continuous improvement and excellent patient care to meet organizational goals.

• Operations: Manages and evaluates the clinical operations, programs and resources of the assigned clinical area/facility to assure the safe and appropriate delivery of diagnostic and/or therapeutic patient care. Ensures that all activities are conducted in a timely and cost-effective manner and in compliance with organizational values, professional standards, internal policies and applicable regulatory requirements. Participates in the development of, and implements new clinical systems/programs to enhance existing services and raise the standard of care for the patient population served. Ensures that work unit activities, productivity, and/or quality indicators are documented in accordance with FHS guidelines. Oversees the resolution of daily clinical administrative and operational issues. Monitors/troubleshoots service recovery and other escalated concerns and resolves within defined scope of responsibility. Collaborates with other departments to address and resolve problems, share information and enhance overall effectiveness/productivity. Communicates significant information to department director and others in a timely and appropriate manner.
• Staff Management and Development: Plans, manages and evaluates the work of clinical and administrative staff in accordance with the content, spirit and intent of applicable internal/external regulations and standard for human resource management. Ensures that employees are qualified and properly trained to perform assigned job duties. Holds regular staff meetings and keeps employees apprised of all matters relevant to successful job performance. Makes employment decisions, establishes performance standards and evaluates employee performance. Educates, guides, counsels and develops staff and addresses performance management concerns and technical issues elevated by subordinates as beyond their scope of authority.
• Regulatory Compliance: Ensures all aspects of clinical operations are conducted and documented in compliance with relevant internal policies, standards/procedures, and applicable regulatory requirements. Assesses on a continuous basis, services, patient outcomes, quality control, family/patient satisfaction, staffing needs and operational effectiveness to ensure optimal care and delivery. Ensures that internal controls are sufficient to provide for accurate complete and compliant programs and processes. Identifies need for changes in standards, programs and services and develops recommendations for consideration by the Director.
• Budget: Participates in annual budget planning and administration relative to assigned responsibilities. Identifies adequate staffing levels for appropriate coverage to meet budgetary and operational objectives. Monitors work schedules and staffing levels to meet budgetary requirements and control overtime and/or premium pay. Monitors and approves expenditures within defined scope of responsibility. Explains variances and addresses in a timely manner. Informs Director of all issues with potential for budgetary impact.
• Performance/Quality Improvement: Works with management team to ensure the application of consistent operational and clinical practices. Assesses the strengths/weaknesses of the assigned clinical area/facility to identify opportunities and provide recommendations to Director for new quality/performance improvement initiatives. Implements new processes and ensures that performance improvement activities are conducted in a timely and effective manner. Ensures staff receives the necessary on-site training and consultation to enhance their understanding of quality/performance improvement initiatives.
• Short- and Long-Term Planning: Participates, as a key member of the management team for the assigned clinical function, in the development of strategies, initiatives and programs addressing matters such as: provision of new services, standardization of procedures across the organization, maximizing resources, improving cost-effectiveness of clinical services provided, enhancing patient outcomes/satisfaction and other issues of similar complexity and consequence.

Job Requirements

Required

• Must be a graduate of an accredited School of Nursing and Three years’ experience and clinical knowledge in the same or similar clinical specialty, upon hire and
• Two years in a charge nurse/ leadership or equivalent position and
• Registered Nurse: WA, upon hire and
• Basic Life Support - CPR, upon hire

Preferred

• Bachelors Of Nursing, upon hire or
• Bachelors Other in a related field, upon hire

Where You'll Work

Virginia Mason Franciscan Health has a rich history of providing exceptional healthcare, dating back to 1891. Building upon a legacy of compassionate care and innovation, our organization has evolved through strategic partnerships and integrations to expand our reach and services across the Puget Sound area.

Today, as Virginia Mason Franciscan Health, we remain deeply committed to healing the whole person – body, mind, and spirit – in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth.

Our dedicated providers offer a full spectrum of health care services, from routine wellness to complex disease management, all grounded in rigorous research and education. Our comprehensive network of 10 hospitals and nearly 300 care sites strategically located across the greater Puget Sound region reflects our ongoing commitment to accessibility and comprehensive care.

We are proud of our pioneering medical advances and numerous awards and accreditations that reflect our dedication to excellence. When you join Virginia Mason Franciscan Health, you become part of a team that delivers top-quality, professional healthcare in modern, well-equipped facilities, and contributes to a legacy of service built on collaboration and shared purpose.