End-User Tech Support Specialist II

General Dynamics - Ordnance and Tactical Systems (AR,ME,NE,OH,VT); Lincoln (NE); On-site; USD 40,000 - 55,000; Full time

Job summary

General Dynamics - Ordnance and Tactical Systems in Lincoln, Nebraska, is seeking a technical support professional to assist internal users with computer applications and hardware. You will respond to technical issues via phone and email, documenting and resolving problems while adhering to service levels.

Qualified candidates will have a Vocational/Technical Training Degree with 1-2 years of experience in a similar role. This position may require you to work outside normal business hours and offers a collaborative team environment.

Qualifications

• 1-2 years of experience in technical support or help desk.
• Equivalent combination of relevant education and experience.

Responsibilities

• Respond to end-user requests for technical assistance via phone or email.
• Troubleshoot and resolve basic computer and application issues.
• Document, track, and resolve reported problems.

Skills

Computer Troubleshooting

End-User Training

Escalation Management

Help Desk / Desktop Support

Issue Resolution

Technical Support

Education

Vocational/Technical Training Degree

Associate's Degree

Tools

IT Help Desk Software

Job description

General Dynamics - Ordnance and Tactical Systems in Lincoln, Nebraska, is seeking a technical support professional to assist internal users with computer applications and hardware. You will respond to technical issues via phone and email, documenting and resolving problems while adhering to service levels.

Qualified candidates will have a Vocational/Technical Training Degree with 1-2 years of experience in a similar role. This position may require you to work outside normal business hours and offers a collaborative team environment.