End User Tech

First Quality King of Prussia PA; Macon (GA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Base salary + bonus

Paid time off

Medical, dental and vision

401(k) with match

Parental leave

Dependent care FSA

Tuition assistance

Wellness program

Job summary

First Quality is seeking an End User Technology Technician to support our Macon, GA site. You will provide frontline IT assistance, install hardware/software, image PCs, and ensure end users can work efficiently. The role requires strong problem solving and clear communication with users and teams.

Experience in large corporate IT environments, familiarity with Windows and macOS, printers, and network basics is preferred. Occasional travel and a willingness to work across time zones are expected.

Qualifications

• Bachelor's degree in CS or related field or equivalent experience.
• Strong problem solving and written/verbal communication skills.
• 5+ years IT experience in a large business environment.
• Experience with Windows 7/10, Tablets, and iOS devices; printers and wireless.
• Mac support a plus; ability to work in 24/7 across time zones.

Responsibilities

• Identify, diagnose, and resolve level-1 hardware/software issues on laptops/desktops.
• Install and upgrade hardware/software and configure peripherals.
• Provide desktop support, imaging/re-imaging PCs and laptops.
• Offer one-on-one end-user assistance by phone, email, or in person.
• Troubleshoot network access and email/internet connectivity.

Skills

IT troubleshooting

Desktop support

Windows & Mac OS

Communication

Documentation

Multi-timezone support

Education

Bachelor's Degree in Computer Science or related field

Tools

Printers & peripherals

Imaging/re-imaging PCs

ITIL familiarity

Network basics

Job description

About the Company

Founded over 35 years ago, First Quality is a family-owned company that has grown from a small business in McElhattan, Pennsylvania into a group of companies, employing over 5,000 team members, while maintaining our family values and entrepreneurial spirit. With corporate offices in New York and Pennsylvania and 8 manufacturing campuses across the U.S. and Canada, the companies within the First Quality group produce high-quality personal care and household products for large retailers and healthcare organizations. Our personal care and household product portfolio includes baby diapers, wipes, feminine pads, paper towels, bath tissue, adult incontinence products, laundry detergents, fabric finishers, and dishwash solutions. In addition, we manufacture certain raw materials and components used in the manufacturing of these products, including flexible print and packaging solutions. Guided by our values of humility, unity, and integrity, we leverage advanced technology and innovation to drive growth and create new opportunities. At First Quality, you’ll find a collaborative environment focused on continuous learning, professional development, and our mission to Make Things Better®.

We are seeking an End User Tech for our First Quality Baby Products site located in Macon, GA. This position will be responsible for operational infrastructure support, maintenance and troubleshooting to ensure optimum utilization of IT resources.

The End User Technology Technician is responsible for the business support needs, daily monitoring of Incidents / Requests, and the support of our user environment.

Responsibilities

• Identifying, diagnosing, and resolving level one issues in computer hardware and software in laptops and PCs.
• Installing and upgrading hardware and software and providing complete assistance while configuring hardware, software, and peripherals of the end user systems.
• Providing general desktop support, project coordination, imaging/ re-imaging PCs, and laptops.
• Providing one on one assistance to the end user regarding the technical flaw, either by phone, emails, or in person.
• Troubleshooting network related issues like local area connection problems, network access, e-mail, internet, connectivity issues.
• Coordinating with the third-party service provider for timely repair of the system under the maintenance agreement warranty and repairing minor flaws in hardware if not covered under the same.
• Providing assistance in installation of other peripherals like printers, scanners, etc., cabling systems like local area network cables, network interface cards, wired switches, etc.
• Divisional, local, enterprise incident management support.
• Collaborate with Service Desk, Lead\Divisional IT Leads\IS\FQ Businesses.
• Understands concepts of ITIL and IT service management.
• Assist in change management efforts.
• Provide feedback to services and capabilities provided by IT.
• Responsible for customer /satisfaction, service level objectives and IT improvement plans.

Qualifications

• Bachelor’s Degree in Computer Science or related field or equivalent experience.
• Strong problem solving and decision-making skills with excellent written and verbal communications skills.
• 5+ years IT experience with at least 2 years in a $500M+ and/or Global Business.
• High understanding of End User platforms and operating systems including Windows 7, Windows 10, Tablets, Apple iOS devices, Printers, Wireless connectivity.
• Extensive application support experience.
• Strong documentation skills.
• Mac support experiences a plus.
• Fluent in English; second language would be preferred.
• Ability to work within a 24/7 environment across multiple time zones.
• Occasional travel to other First Quality offices required.

Benefits

• Competitive base salary and bonus opportunities
• Paid time off (three-week minimum)
• Medical, dental and vision starting day one
• 401(k) with employer match
• Paid parental leave
• Child and family care assistance (dependent care FSA with employer match up to $2500)
• Bundle of joy benefit (year's worth of free diapers to all team members with a new baby)
• Tuition assistance
• Wellness program with savings of up to $4,000 per year on insurance premiums ...and more!

Equal Opportunity Employer

First Quality is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identification, or protected Veteran status.

Founded over 35 years ago, First Quality is a family-owned company that has grown from a small business in McElhattan, Pennsylvania into a group of companies, employing over 5,000 team members, while maintaining our family values and entrepreneurial spirit. With corporate offices in New York and Pennsylvania and 8 manufacturing campuses across the U.S. and Canada, the companies within the First Quality group produce high-quality personal care and household products for large retailers and healthcare organizations. Our personal care and household product portfolio includes baby diapers, wipes, feminine pads, paper towels, bath tissue, adult incontinence products, laundry detergents, fabric finishers, and dishwash solutions. In addition, we manufacture certain raw materials and components used in the manufacturing of these products, including flexible print and packaging solutions. Guided by our values of humility, unity, and integrity, we leverage advanced technology and innovation to drive growth and create new opportunities. At First Quality, you’ll find a collaborative environment focused on continuous learning, professional development, and our mission to Make Things Better®.

Founded over 35 years ago, First Quality is a family-owned company that has grown from a small business in McElhattan, Pennsylvania into a group of companies, employing over 5,000 team members, while maintaining our family values and entrepreneurial spirit. With corporate offices in New York and Pennsylvania and 8 manufacturing campuses across the U.S. and Canada, the companies within the First Quality group produce high-quality personal care and household products for large retailers and healthcare organizations. Our personal care and household product portfolio includes baby diapers, wipes, feminine pads, paper towels, bath tissue, adult incontinence products, laundry detergents, fabric finishers, and dishwash solutions. In addition, we manufacture certain raw materials and components used in the manufacturing of these products, including flexible print and packaging solutions. Guided by our values of humility, unity, and integrity, we leverage advanced technology and innovation to drive growth and create new opportunities. At First Quality, you’ll find a collaborative environment focused on continuous learning, professional development, and our mission to Make Things Better®.