End User Support Technician

Soros Fund Management; New York (NY); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Discretionary year-end bonus

Job summary

Soros Fund Management LLC (SFM) is seeking an End User Support Technician to provide frontline help for the NYC office and support global offices. You will troubleshoot hardware, software, and collaboration tools, working with Security, Cloud, and IT teams to ensure reliable end-user experiences.

Location: New York, NY — five days in the office. The role emphasizes quick thinking, strong customer service, and a proactive approach to resolving issues using the Microsoft stack and cloud/SaaS

Qualifications

• 1–2 years in a Microsoft-based end user support role preferred (internships count).
• Bachelor’s degree in computer science or other relevant fields preferred.
• Experience with supporting Microsoft technologies including Microsoft Office apps, Windows 10/11, Teams, OneDrive.
• Excellent written and oral communication skills and collaborative team skills.
• Basic troubleshooting skills and mindset to identify problems and provide resolutions.
• Basic understanding of networking concepts (Wi‑Fi, VPN, IP addresses) and troubleshooting logic.
• Prior internships or experience in Finance or trading environments, or retail experience a plus.

Responsibilities

• Handle customer inquiries promptly and resolve issues satisfactorily.
• Troubleshoot end-user hardware including desktops, laptops, and mobile devices in office and home setups.
• Maintain and support telephony, conference rooms, and printers.
• Log work clearly in the ticketing system with steps taken and resolutions.
• Inventory and record-keeping of applications and desktop hardware.
• Adhere to change control and documentation processes.

Skills

Microsoft end user support

Windows 10/11

Microsoft Office

Teams

OneDrive

Customer service

Networking basics

Education

Bachelor's degree in computer science or related field

Job description

Soros Fund Management LLC (SFM) is a global asset manager and family office founded by George Soros in 1970. With$28 billionin assets under management (AUM), SFM serves as the principal asset manager for the Open Society Foundations, one of the world’s largest charitable foundations dedicated to advancing justice, human rights, and democracy.

Distinct from other investment platforms, SFM thrives on agility, acting decisively when conviction is high and exercising patience whenit’snot. With permanent capital, a select group of major clients, and an unconstrained mandate, we invest opportunistically with a long‑term view in a wide range of strategies and asset classes, including public and private equity and credit, fixed income, foreign exchange, and alternative assets. Our teamsoperatewith autonomy, while cross‑team collaboration strengthens our conviction and empowers us to capitalize on market dislocations.

At SFM, we foster an ownership mindset, encouraging professionals to challenge the status quo, innovate, and take initiative. We prioritize development, enabling team members to push beyond their roles, voice bold ideas, and contribute to our long‑term success. This culture of continuous growth and constructive debate fuels innovation and drivesefficiencies.

Our impact is measured by both the returns we generate and the values we uphold, from environmental stewardship to social responsibility. Operating as a unified team across geographies and mandates, weremaincommitted to our mission, ensuring a meaningful, lasting impact.

Headquartered in New York City with offices in Greenwich, Garden City, London, and Dublin, SFM employs 200 professionals.

Team Overview

The End User Support (EUS) teamprovides24x7support globally and hasa total of 4support staff,New York City(2), Greenwich(1), and London(1)and report to the End User Support manager.

Job Overview

As part of the EUS team at SFM, the End User Support Technician is responsible for directly supporting users in the NYC office, as well as indirectly supporting the offices across the globe. The End User Support Technician will work closely with the Systems, Cloud, Desktop Engineering, and Cyber Security teams in assisting to troubleshoot and en sure end use r system and application reliability but also rolling out both desktop and other infras tructur e projects. The role requires quick thinking and excellent troubleshooting skills to be coupled with the ability to provide a consistently high level of customer service, against a well‑established and diverse suite of technology consisting of the full Microsoft stack, various cloud and SaaS solutions, and a variety of management and administration tools.

Location: NY C – 5 days a week in the office.

Major Responsibilities

• Ensure that customer inquiries are handled promptly and effectively and that customer issues are resolved in a timely and satisfactory manner.
• Troubleshooting all end user hardware issues, including desktops, laptops, mobile, and any other related devices, both in the office and at home.
• Maintain and support telephony , conference room setups, and printers.
• Log all work clearly and consistently in our ticketing system, including steps taken and resolution .
• Inventory and record keeping of all applications and desktop hardware.
• Maintain adherence to our existing change control and documentation process.

What We Value

• 1 -2 years in a Microsoft-based end user support role preferred (can include internship experience) .
• Bachelor’s degree in computer science or other relevant fields preferred .
• Experience with supporting any Microsoft technologies including Microsoft Office apps , Windows 10/11 , Teams, OneDrive.
• Excellent written and oral communication skills along with collaborative team skills are required .
• Basic troubleshooting skills and mindset, with the ability to identify problems and suggest relevant meaningful resolutions.
• Basic understanding of networking concepts (Wi‑Fi, VPN, IP addresses) and common troubleshooting logic (isolate the variable, reproduce the issue, check the simplest explanation first)
• Prior internships or experience in Finance or trading environment s , or retail experience a plus .

Weanticipatethe base salary of this role to be between $75,000-$85,000. In addition to a base salary, the successful candidate will also be eligible to receive a discretionary year‑end bonus.

In all respects, candidates need to reflect the following SFM core values:

Smart risk-taking//Owner’s Mindset //Teamwork // Humility //Integrity