End User Support Technician

City of Lubbock; Lubbock (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

City of Lubbock is seeking a technical support specialist to assist employees with laptops, PCs, mobile devices, printers and peripherals. The role focuses on restoring service and delivering solutions to meet user requirements.

The position requires a bachelor’s degree in MIS, CS, or related field, with background checks and a drug screen. Strong communication, teamwork, and problem‑solving skills are essential for success.

Qualifications

• Bachelor's degree in MIS, CS, or related field; related experience may substitute for education.
• Physical Exam Required
• Valid Driver's License
• Criminal background checks and drug screening may be conducted.
• No Class B Misdemeanor convictions within last 10 years; no Class A Misdemeanor or Felony convictions.

Responsibilities

• Review and prioritize user requests for service and support; schedules work.
• Installs and tests computers and equipment, peripherals and software; configures printers.
• Installs, repairs, and troubleshoots PCs and printers and related peripherals.
• Resolves help desk issues for users.
• Evaluates new hardware and software for functionality and compatibility.

Skills

Communication

Teamwork

Analytical thinking

Problem solving

Time management

Education

Bachelor's degree in MIS/CS or related field

Tools

IBM-compatible workstations

Job description

Summary

Provides technical support for laptops, PCs, mobile devices, printers and peripherals to restore service and deliver solutions to meet user requirements for all employees of the City of Lubbock.

Provides technical support for laptops, PCs, mobile devices, printers and peripherals to restore service and deliver solutions to meet user requirements for all employees of the City of Lubbock.

Essential Functions

• Reviews and prioritizes user requests for service and support; schedules work;
• Installs and tests computers and equipment, peripherals and software. Installs and configures printers;
• Installs, repairs, and troubleshoots PC's, Printers, Electronic Technology peripherals as dictated by everyday business needs;
• Resolves help desk issues for users;
• Evaluates new hardware and software to determine functionality and compatibility with existing configurations.

Additional Duties

• Executes routine computer repairs and installation;
• Performs related work as assigned.

Qualifications

Completion of a bachelor degree in management information systems, computer science, or a related field. Related experience may substitute for education requirement on a year-to-year basis. No specific experience required. Any combination of relevant education and experience which provides the following:

Physical Exam Required

Valid Driver's License

• Critical Infrastructure: This position has been determined to have close contact with, or control of Critical Infrastructure components. This position is subject to extensive background checks and random drug screening. ***
• No Class B Misdemeanor convictions within last 10 years***
• No Class A Misdemeanor, Felony Convictions or Family Violence Conviction***

Knowledge and Abilities

Knowledge Of

• IBM-compatible workstations.

Ability To

• Communicate effectively orally and in writing;
• Work effectively in a dynamic, fast paced environment, meet deadlines;
• Plan and organize personal workload, coordinate with co-workers as a team member;
• Analyze environment, determine requirement alternatives, and make recommendations resulting in a network product solution or implementation fully satisfying end-user work needs;
• Establish and maintain effective working relationships with end users.

Physical Requirements

• Frequently lift and carry up to 10 pounds.
• Occasionally lift and carry up to 50 pounds.
• Frequently bend and kneel during the shift.
• Frequently push and pull objects.
• Frequently flex upper trunk forward at the waist and partially at the knees.
• Frequently rotate upper trunk to the left or right while sitting or standing;
• Place arms above, at, and below shoulder height.

The City of Lubbock provides a comprehensive, cost effective, health and welfare package. To view the employee benefits click here.