End User Support Engineer - Power Platform

Baker Hughes Gruppe; Monterey (CA); Remote; USD 100,000 - 125,000; Full time

Job summary

An innovative energy technology company is seeking a Power Platform End User Support Specialist to enhance user experiences. In this role, you will triage and resolve support requests, collaborate with Digital Technology teams, and ensure compliance with IT policies. Your expertise in Power Apps, Power Automate, and Power BI will be crucial in analyzing incidents and providing effective solutions. Join a forward-thinking team that values innovation and progress, and contribute to making energy safer and more efficient for everyone. This is a fantastic opportunity for those looking to make a real impact in a dynamic environment.

Qualifications

• 2+ years of experience with Power Platform and Microsoft 365 services.
• Strong problem-solving and troubleshooting skills are essential.

Responsibilities

• Resolve Power Platform incidents and perform root cause analysis.
• Support Power Platform administration and provide outage notifications.

Skills

Power Apps

Power Automate

Power BI

Microsoft 365 services

Problem-solving

Troubleshooting

Root cause analysis

Communication skills

Collaboration skills

Task management

Job description

End User Support Engineer - Power Platform

Location: Remote

Job Type: Full-time

We are seeking a dedicated Power Platform End User Support Specialist to triage and resolve Power Platform support requests. The ideal candidate will work on incidents, perform root cause analysis, and support Power Platform administration. This role involves collaborating with Digital Technology teams to deliver a consistent end user support experience within predefined SLAs metrics.

Key Responsibilities:

1. Collaborate on resolving Power Platform incidents that require CTO UC team engagement.
2. Escalate incidents that require vendor support team engagement.
3. Perform root cause analysis to prevent recurrence when applicable.
4. Analyze incidents and provide FAQs inputs to reduce ticket volume and TTR.
5. Support Power Platform administration activities.
6. Assist with Service Health Monitoring.
7. Provide outage notifications.
8. Assign Power Platform licenses and capacities following applicable processes.
9. Ensure use cases attached to incidents are in compliance with applicable policies.

Qualifications:

1. Minimum of 2 years of experience with Power Apps, Power Automate, Power BI and Microsoft 365 services (i.e., Forms, SharePoint, OneDrive, Teams).
2. Strong problem-solving, troubleshooting, and root cause analysis skills.
3. Excellent communication and collaboration skills.
4. Fluent or Advanced English is a must.
5. Ability to manage multiple tasks and prioritize effectively.
6. Knowledge of IT SLAs and backlog tracking.

Preferred Skills:

1. Experience in conducting training sessions and knowledge transfer.
2. Work experience in a multi-national organization, Energy sector is preferred, with good understanding of compliance, security, and regulatory requirements for IT systems.
3. Strong understanding of Microsoft 365 services that overlaps with Power Platform services, such as, SharePoint, MS Project, MS Teams, MS Entra ID, etc.

Baker Hughes, sus subsidiarias, afiliadas, empresas controladoras y casa matriz (de manera conjunta la "Compañía") ...

About Us:

We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet.

Join Us:

Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.