End - User Support Associate

BayCare Health System; Tampa (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

A healthcare organization in Tampa, FL, is seeking an IT Support Specialist to provide direct support to users and manage computing devices. The ideal candidate should have at least 1 year of related IT experience and a high school diploma, with an associate's degree preferred. This full-time role involves customer service and working with technology initiatives in a fast-paced environment.

Benefits

Benefits include tuition reimbursement

401k match and yearly bonuses

Qualifications

• 1 year of IT related experience.
• Ability to provide support for various computing devices.

Responsibilities

• Provide direct service and support to users.
• Work with the incident management system.
• Respond to break/fix service requests.
• Assist with technology refresh and inventory management.

Skills

IT related experience

Customer service skills

Education

High School or Equivalent

Associates - Computer Science

Job description

At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility and clinical excellence.

Responsibilities:

• Responsible for providing direct service and support to the users for a wide variety of computing devices and peripherals within the BayCare system.
• Work extensively with the incident management system and is responsible for fulfilling end user requests and resolving issues on computing devices in accordance with established SLAs and IS/Field Services procedural standards.
• Typical responsibilities involve moves, adds, and changes for computer devices and responding to break/fix service requests.
• Participate in IS related projects as directed and to assist with technology refresh, inventory management, system imaging/staging, and materials distribution.
• Provide basic phone support and support of mobile devices. Perform other duties as assigned.

Minimum Qualifications:

• Required - High School or Equivalent; Preferred - Associates - Computer Science
• 1 year of IT related experience

BayCare offers a competitive total reward package including benefits, paid time off, tuition reimbursement, 401k match and additional yearly contribution, yearly performance appraisals with merit increases, yearly team award bonus, community discounts and the chance to be part of an amazing team and a great place to work!

Location: Tampa, FL

Job Details:

• Status: Full Time, Exempt: No
• Shift Hours: 8a-5p
• Weekend Work: Occasional
• On Call: No
• Remote Work: Never

Equal Opportunity Employer Veterans/Disabled