End User Specialist

CACI International Inc; Reston (VA); On-site; USD 74,000 - 155,000; Full time

Job summary

CACI International Inc. seeks an End User Specialist to design, deploy, and support enterprise endpoint technologies across Windows, macOS, and mobile devices.

You will ensure secure, reliable end-user computing and collaboration tools for a global workforce. Responsibilities include deploying devices, maintaining images, configuring endpoint management platforms, and creating automation to improve efficiency while upholding security and user productivity.

Qualifications

• Experience supporting desktop administration, endpoint management, or enterprise IT operations.
• Knowledge of Windows, macOS, and mobile device management.
• Experience troubleshooting Windows operating systems and Microsoft Office applications.
• Ability to configure and maintain endpoint security configurations and software deployment.
• Familiarity with device lifecycle management and imaging.
• Strong customer service, troubleshooting, and communication skills.

Responsibilities

• Install, configure, deploy, maintain, and troubleshoot desktop, laptop, mobile, and peripheral devices across enterprise environments.
• Provide technical support for end users by diagnosing and resolving hardware, software, OS, application, and connectivity issues.
• Configure, administer, and maintain enterprise endpoint management platforms (Windows, macOS, mobile, VDI).
• Develop and maintain standardized endpoint images, software packages, and deployment processes.
• Support device provisioning, lifecycle management, asset accountability, hardware refresh initiatives, and retirement.
• Manage endpoint security configurations, OS updates, software deployments, patch management, and compliance policies.
• Support Microsoft 365, collaboration tools, identity services, and productivity apps.
• Develop automation using scripting to improve efficiency.
• Monitor endpoint health, performance, and user experience; identify improvements.
• Create and maintain technical documentation and deployment guides.
• Collaborate with cybersecurity, infrastructure, networking, and service desk teams on secure endpoint solutions.
• Evaluate emerging endpoint technologies and provide reliability and security recommendations.
• Senior-level professionals may define architecture, standards, and mentor staff.

Skills

Customer service

Troubleshooting

Communication

Analytical thinking

Multitasking

Security awareness

Education

Bachelor's degree in IT/CS/IS/Engineering

High School diploma with relevant experience

Tools

Microsoft Intune

MECM/SCCM

Jamf

VMware Workspace ONE

PowerShell

Python

ITSM (ServiceNow)

Job description

Job Title: End User Specialist

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

The Opportunity

Join a team responsible for delivering secure, reliable, and modern end user computing solutions that enable a global workforce to accomplish its mission. As an End User Computing Specialist, you will support the design, deployment, administration, and evolution of enterprise endpoint technologies, ensuring users have the devices, applications, and collaboration tools needed to operate efficiently and securely.

This requisition supports multiple experience levels—from technicians providing hands‑on end user support to engineers and architects designing enterprise endpoint management strategies and modern workplace solutions. Successful candidates will work across desktop and mobile platforms, endpoint management technologies, collaboration tools, and device lifecycle processes to improve the user experience while maintaining enterprise security and operational excellence.

If you're passionate about technology, customer service, automation, and creating modern digital workplace experiences, you'll have the opportunity to make a meaningful impact supporting mission‑critical operations around the world.

Opportunities are contingent on contract award

Responsibilities

Depending on experience and level, responsibilities may include:

• Install, configure, deploy, maintain, and troubleshoot desktop, laptop, mobile, and peripheral devices across enterprise environments.
• Provide technical support for end users by diagnosing and resolving hardware, software, operating system, application, and connectivity issues.
• Configure, administer, and maintain enterprise endpoint management platforms supporting Windows, macOS, mobile devices, and virtual desktop technologies.
• Develop and maintain standardized endpoint images, software packages, configuration baselines, and deployment processes.
• Support enterprise device provisioning, lifecycle management, asset accountability, hardware refresh initiatives, and equipment retirement.
• Manage endpoint security configurations, operating system updates, software deployments, patch management, and compliance policies.
• Support Microsoft 365, collaboration technologies, identity services, and productivity applications.
• Develop automation solutions using scripting and endpoint management technologies to improve operational efficiency and reduce manual effort.
• Monitor endpoint health, performance, compliance, and user experience metrics while identifying opportunities for continuous improvement.
• Create and maintain technical documentation, standard operating procedures, knowledge articles, and deployment guides.
• Collaborate with cybersecurity, infrastructure, networking, service desk, and engineering teams to implement secure and scalable endpoint solutions.
• Evaluate emerging end user computing technologies and provide recommendations that improve reliability, security, and user productivity.
• Senior‑level professionals may define enterprise endpoint architecture, establish technology standards, lead modernization initiatives, mentor junior staff, and oversee strategic endpoint management programs.

Required Qualifications

Qualifications vary based on position level.

• High School diploma with relevant experience or bachelor’s degree in information technology, Computer Science, Information Systems, Engineering, or a related discipline.
• Active Secret Security Clearance
• Experience supporting desktop administration, endpoint management, device engineering, end user support, or enterprise IT operations.
• Experience troubleshooting Windows operating systems, Microsoft Office applications, and enterprise endpoint technologies.
• Familiarity with hardware deployment, operating system imaging, software installation, and device lifecycle management.
• Strong customer service, troubleshooting, analytical, and communication skills.
• Ability to prioritize multiple support requests while maintaining a high level of customer satisfaction.
• Ability to obtain and maintain any required Government security clearance.

Desired Qualifications

• Experience administering enterprise endpoint management platforms such as Microsoft Intune, Microsoft Endpoint Configuration Manager (MECM/SCCM), Jamf, VMware Workspace ONE, or similar Unified Endpoint Management (UEM) solutions.
• Experience supporting Microsoft 365, Azure Active Directory (Microsoft Entra ID), Group Policy, Active Directory, and enterprise collaboration technologies.
• Experience with Windows Autopilot, endpoint imaging, operating system deployment, and automated software distribution.
• Knowledge of endpoint security technologies including Microsoft Defender, BitLocker, endpoint compliance, and mobile device management (MDM).
• Experience supporting virtual desktop infrastructure (VDI), Azure Virtual Desktop, Citrix, VMware Horizon, or similar technologies.
• Experience developing automation using PowerShell, Python, or other scripting languages.
• Experience with IT Service Management (ITSM) platforms such as ServiceNow.
• Experience supporting Federal Government or Department of State enterprise IT environments.
• Relevant certifications such as Microsoft Endpoint Administrator Associate, Microsoft Modern Desktop Administrator, CompTIA A+, Network+, Security+, ITIL Foundation, or other endpoint management, Microsoft, or enterprise desktop certifications.

This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.

What You Can Expect

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high‑performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers – every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation’s most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

Since this position can be worked in more than one location, the range shown is the national average for the position.

The Proposed Salary Range For This Position Is

$73,800-$155,100

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.