End User Solutions Manager

Stanley Black & Decker; Towson (MD); On-site; USD 78,000 - 125,000; Full time

Benefits offered by this job

Benefits package

Tool discounts

Job summary

Stanley Black & Decker’s DEWALT Experience & Innovation Center in Towson, MD seeks an End User Solutions Manager to lead on-site demonstrations and storytelling for trades audiences.

You will partner across product, brand, and marketing teams to craft engaging experiences, drawing on 5+ years in construction/manufacturing and strong presentation skills. This role is on-site and focused on practical, market-ready insights.

Qualifications

• Bachelor’s degree in Business, Marketing, Communications, Construction Management, or a related field.
• 5+ years of experience in construction, manufacturing, or skilled trades with a depth of knowledge in at least one specific trade vertical (ie electrical).
• Strong understanding of general construction or industrial workflows, customer challenges, and jobsite realities.
• Excellent presentation, facilitation, and storytelling skills with the ability to engage both small and large audiences.
• Ability to translate complex concepts into clear, compelling stories while actively listening to uncover insights and opportunities.
• Highly collaborative and self-motivated, with strong organizational skills, customer curiosity, and the ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Present for visitors at the XIC, tailoring content to audience needs.
• Collaborate with product, brand, sales, and marketing teams to reflect priorities.
• Conduct hands-on demonstrations and training of DEWALT solutions.
• Capture visitor insights to improve products and messaging.
• Stay connected to industry trends to evolve storytelling.
• Support events, executive visits, and brand initiatives.
• Assist ongoing fabrication and updates of key assets.

Skills

Construction/industrial workflows

Presentation skills

Storytelling

Collaboration

Education

Bachelor's degree

Job description

End User Solutions Manager (DeWalt) - Towson, MD

This role is onsite 5 days a week! Come make the world and accelerate your success. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top‑notch team of more than 50,000 diverse and high‑performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.

Job

As an End User Solutions Manager, you’ll be part of our DEWALT Experience & Innovation Center (XIC) team as an employee based in Towson, MD.

• Serve as a primary presenter for visitors at the XIC, adapting content and delivery style based on audience needs with a focus on professional trades including carpentry, mechanical, electrical, plumbing, metalworking.
• Partner with the Director to activate and continuously refine the DEWALT storytelling framework for a variety of audiences and event types.
• Conduct hands‑on demonstrations and training of key DEWALT solutions.
• Participate in intake and planning discussions to understand visitor objectives and customize experiences accordingly.
• Collaborate with product, brand, sales, end user, and trade marketing teams to ensure experiences reflect current business priorities and innovation stories.
• Facilitate discussions that generate actionable customer and market insights, capturing feedback to help improve products, messaging, and experiences.
• Build strong relationships with visitors, creating an environment that encourages open dialogue and authentic engagement.
• Monitor visitor feedback and experience metrics, identifying opportunities to improve content, delivery, and overall impact.
• Stay connected to industry trends, construction workflows, emerging technologies, and customer needs to continuously evolve storytelling relevance.
• Support special events, executive visits, influencer engagements, customer meetings, and strategic brand initiatives.
• Support ongoing fabrication and updates of key assets.

Person

• Bachelor’s degree in Business, Marketing, Communications, Construction Management, or a related field.
• 5+ years of experience in construction, manufacturing, or skilled trades with a depth of knowledge in at least one specific trade vertical (ie electrical).
• Strong understanding of general construction or industrial workflows, customer challenges, and jobsite realities.
• Excellent presentation, facilitation, and storytelling skills with the ability to engage both small and large audiences.
• Ability to translate complex concepts into clear, compelling stories while actively listening to uncover insights and opportunities.
• Highly collaborative and self‑motivated, with strong organizational skills, customer curiosity, and the ability to manage multiple priorities in a fast‑paced environment.

Details

You’ll receive a competitive salary and a great benefits plan, including:

• Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well‑being.
• Discounts on Stanley Black & Decker tools and other partner programs.

We want our company to be a place you’ll want to be – and stay.

Being part of our team means you’ll get to:

• Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
• Learn: Have access to a wealth of learning resources, including our digital learning portal.
• Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for a wide range of perspectives and experiences.
• Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.

What’s more, you’ll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in.

The Salary range for this position is $77,600.00 - $124,900.00. This is the lowest to highest annual full‑time salary range we would pay for this role at the time of this posting. The salary offered within the range may vary depending on multiple factors including job level, geographic location, job‑related knowledge, skills, qualifications, experience and in compliance with local wage requirements. Please note that salary is only one component of total rewards at Stanley Black & Decker. The salary range listed in this job posting reflects the range for the primary location specified. The salary range may vary for other locations. The successful candidate may be eligible for annual merit increases.

• Medical, dental, life, vision, disability,401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well‑being.
• Discounts on Stanley Black & Decker tools and other partner programs.

All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.

If you require reasonable accommodation to complete an application or access our website, please contact us at [phone] or at [e-mail]. Due to volume, we cannot respond to unrelated inquiries about the status of a completed application or resetting an account password.

Workplace discrimination is illegal (eeoc.gov). This employer participates in the Work Opportunity Tax Credit (WOTC) program. Applicants may be asked to voluntarily provide information to determine eligibility. Any information provided will be kept confidentially other than as required to make the necessary WOTC disclosures and in accordance with applicable laws.