End User Services - Technology Engineering - Senior Associate

The Fannie Mae; United States; On-site; USD 123,000 - 161,000; Full time

Benefits offered by this job

Health benefits

Incentive program

Job summary

Fannie Mae is seeking an experienced Microsoft 365 Collaboration Engineer to advance the enterprise platform, including SharePoint Online, OneDrive, Teams, and Exchange Online. The role blends engineering and operations, driving platform improvements and automation.

The ideal candidate has deep Microsoft 365 expertise, strong scripting skills, and a track record in governance, security, and collaboration tooling. Office onsite with a broad benefits package awaits.

Qualifications

• 5+ years supporting enterprise Microsoft 365 environments.
• Deep expertise in: SharePoint Online.
• Deep expertise in: Microsoft Teams.
• Deep expertise in: OneDrive for Business.
• Deep expertise in: Exchange Online.
• Advanced PowerShell scripting experience.
• Experience building Azure Automation Runbooks.
• Experience with Microsoft Graph APIs.
• Experience with SharePoint app registrations and governance.
• Strong troubleshooting and root-cause analysis skills.

Responsibilities

• Administer and engineer enterprise-scale Microsoft 365 services including SharePoint Online, OneDrive, Teams, Exchange Online, Groups, and Copilot.
• Perform day-to-day platform administration, configuration, maintenance, and service health monitoring.
• Identify platform risks, service issues, and improvement opportunities, and drive resolution.
• Troubleshoot escalated incidents, document findings, and support root-cause analysis.
• Open and drive Microsoft support cases with Microsoft engineers to troubleshoot complex issues.
• Develop and maintain PowerShell scripts, Azure Automation runbooks, and operational tools.

Skills

Microsoft 365 expertise

PowerShell scripting

Azure Automation

Troubleshooting

Agile delivery

Education

Bachelor's Degree in a relevant field

Tools

PowerShell

Azure Automation

Microsoft Graph APIs

SharePoint Online

Job description

Job Description

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home.

Position Overview

We are seeking an experienced Microsoft 365 Collaboration Engineer to join our Collaboration Engineering team. This role is responsible for engineering, administration, automation, governance, and operational support of the enterprise Microsoft 365 collaboration platform, including SharePoint Online, OneDrive, Microsoft Teams, Exchange Online, Microsoft 365 Copilot, and related integrations. The ideal candidate combines deep platform expertise with strong automation and troubleshooting skills. They are comfortable operating in both engineering and operational roles, driving platform enhancements, supporting critical incidents, developing automation solutions, implementing governance controls, and partnering with security, compliance, and business stakeholders.

Key Responsibilities

• Microsoft 365 Platform Engineering Administer and engineer enterprise-scale Microsoft 365 services including SharePoint Online, OneDrive for Business, Microsoft Teams, Exchange Online, Microsoft 365 Groups, and Microsoft 365 Copilot.
• Perform day-to-day platform administration, configuration, maintenance, and service health monitoring.
• Proactively identify platform risks, service issues, and improvement opportunities, and take ownership of follow-up through resolution.
• Troubleshoot escalated incidents and service issues, document findings, and support root-cause analysis.
• Open, manage, and drive Microsoft support cases, working directly with Microsoft engineers to troubleshoot complex platform issues and validate resolutions.
• Develop and maintain PowerShell scripts, Azure Automation runbooks, reports, and repeatable operational tools.
• Support Microsoft Graph integrations and SharePoint application registrations, including permissions, authentication, certificates, and secrets.
• Implement established governance, security, lifecycle, retention, access, and compliance controls.
• Test platform changes and new Microsoft 365 capabilities, complete assigned implementation tasks, and follow change-management processes.
• Create and maintain operational documentation, knowledge articles, dashboards, and support procedures.
• Work with engineering, security, identity, support, and business teams to resolve issues and deliver assigned platform improvements.
• Participate in Agile planning, backlog refinement, incident response, and continuous improvement activities.

Required Qualifications

• 5+ years supporting enterprise Microsoft 365 environments.
• Deep expertise in: SharePoint Online
• Deep expertise in: Microsoft Teams
• Deep expertise in: OneDrive for Business
• Deep expertise in: Exchange Online
• Advanced PowerShell scripting experience.
• Experience building Azure Automation Runbooks.
• Experience working with Microsoft Graph APIs.
• Experience with SharePoint application registrations, including Microsoft Entra ID app registrations, API permissions, authentication models, certificate and secret management, and governance of application access to SharePoint Online.
• Strong troubleshooting and root-cause analysis skills.
• Demonstrated experience troubleshooting Microsoft 365 issues with Microsoft support, including case management, technical escalation, evidence collection, and resolution validation.
• Experience supporting large-scale enterprise environments.
• Knowledge of Microsoft 365 governance, compliance, and security capabilities.
• Experience with Agile delivery methodologies.
• Excellent written and verbal communication skills.

Preferred Qualifications

• Experience with Microsoft Purview.
• Experience with Copilot governance and enablement.
• Experience with Power Platform (Power Automate, Power Apps).
• Experience with application integrations and app governance.
• Experience with ShareGate or other migration tools.
• Experience supporting audit, risk, or compliance initiatives.
• Microsoft 365 certifications.
• Nice to Have Splunk dashboard development and reporting.
• KQL and log analytics experience.
• Experience creating operational monitoring solutions.
• Experience with REST APIs and automation frameworks.
• Knowledge of xMatters, ServiceNow, and enterprise workflow integrations.

What Success Looks Like

• Delivers reliable automation that reduces manual operational effort.
• Acts as a trusted subject matter expert across the Microsoft 365 platform.
• Improves governance, security, and compliance posture.
• Develops proactive monitoring and reporting capabilities.
• Responds effectively to critical incidents and platform escalations.
• Continually enhances the employee collaboration experience while maintaining operational excellence.

Qualifications Education

Bachelor's Level Degree (Required)

Location & Working Arrangement

For most roles, employees are expected to work onsite on a regular basis at their designated office location. In-office work cadence is determined by your manager. Proximity within a reasonable commute to your designated office location is preferred unless the job is noted as open to remote.

Equal Employment Opportunity

Fannie Mae is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity/gender expression, marital or parental status, or any other protected factor.

Reasonable Accommodations

Fannie Mae is committed to providing reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment, unless to do so would cause undue hardship to the company.

Salary and Incentives

The hiring range for this role is set forth below. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. Requisition compensation: 123000 to 161000. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program).

Benefits

As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being.

Company Core Messages

The future is what you make it to be. Tackle America’s biggest housing challenges using the latest technology and AI, while collaborating with experts in their fields. As a Fortune 25 company, Fannie Mae expands access to housing across America. Powered by the latest tech and AI, our innovative products and services drive the mortgage industry forward. We believe that prioritizing our people’s growth and success is essential to achieving our business goals and fulfilling our purpose.