End User Services Senior Manager - IT Operations & Strategy

Wave Life Sciences; Boston (MA); On-site; USD 139,000 - 187,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Generous paid time off

401(k) with matching contributions

Employee Stock Purchase Program

Job summary

Wave Life Sciences in Boston is seeking an End User Services Senior Manager to oversee the full end user services portfolio, ensuring responsive operations and governance across all Wave locations.

The ideal candidate will have 10+ years of experience in IT operations, strong vendor management, and strategic leadership skills. The position offers a salary range of $139,000 - $187,000 and a comprehensive benefits package.

Join us in transforming human health through innovative RNA medicines.

Qualifications

• 10 or more years of experience in End User Services or IT Operations.
• Demonstrated experience leading enterprise-scale service operations.
• Strong experience with ITSM platforms and service governance.

Responsibilities

• Oversee deskside and end user support services across all Wave locations.
• Ensure incidents are resolved in accordance with service levels.
• Act as escalation point for high-impact issues affecting productivity.

Skills

Strategic Leadership

Vendor Management

Service Analytics

IT Operations

Executive Communication

Education

Bachelor's degree or equivalent experience

Tools

FreshService

Microsoft Intune

Microsoft 365

Job description

Wave Life Sciences in Boston is seeking an End User Services Senior Manager to oversee the full end user services portfolio, ensuring responsive operations and governance across all Wave locations.

The ideal candidate will have 10+ years of experience in IT operations, strong vendor management, and strategic leadership skills. The position offers a salary range of $139,000 - $187,000 and a comprehensive benefits package.

Join us in transforming human health through innovative RNA medicines.