End User Services Operations Technology Lead

Hubbell; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

Hubbell Incorporated is seeking an EUS Operations Technology Leader to provide frontline IT support for the Hubbell Operations Environment and elevate service levels across sites globally. The role demands strong IT and cybersecurity background, leadership, and project management skills to communicate complex concepts to non-technical stakeholders.

You will lead PC refreshes, manage vulnerability remediation, coordinate patching, and partner with OT vendors to ensure security without disrupting

Qualifications

• Bachelor's degree in Computer Science or Information Systems.
• Experience providing IT support in complex manufacturing environments.
• Strong communication and customer-service mindset.
• Certifications such as CSIM, Security+, ITIL, CompTIA Network+ are a plus.
• Intune and MECM experience is highly desirable.

Responsibilities

• Lead and project manage Operations PC refreshes at manufacturing sites.
• Oversee vulnerability remediation and endpoint protection activities.
• Coordinate patching, upgrades, and security hardening with minimal production disruption.
• Partner with OT vendors to validate updates and deploy patches to shop floor equipment.
• Coordinate dispatch visits for problem resolution and project execution.
• Provide frontline IT support for manufacturing technology with site teams.
• Diagnose and resolve hardware and software issues on desktops, laptops, printers, and peripherals.
• Collaborate with IT teams to resolve complex technical issues.
• Maintain timely resolution of EUS IT/OT support tickets and provide L3 support as needed.
• Develop comprehensive OT asset inventory across all facilities.
• Lead EUS project initiatives (Device & OS EOL, tooling projects).
• Create documentation and resources to help users resolve common issues.
• Collaborate with cross-functional IT teams to achieve project goals.
• Work with network teams to segment IT and OT networks/devices.

Skills

IT support

Leadership

Project management

Communication

Education

Bachelor's degree in Computer Science

Tools

Intune

MECM

CrowdStrike

Claroty

Defender

Job description

Job Overview

In this role the EUS Operations Technology Leader will be focused on providing frontline support to the Hubbell Operations Environment. Responsibility for overseeing EUS initiatives and elevating service levels for manufacturing sites and knowledge workers globally. This role requires a strong technical IT & Cybersecurity background, leadership, & project management skills, and the ability to effectively communicate complex technical concepts to non-technical stakeholders.

A Day In The Life

• Lead and project manage Operations PC refreshes in manufacturing sites to maintain currency and minimize downtime.
• Lead and manage vulnerability remediation and end-point protection penetration in manufacturing devices and PCs.
• Collaborate with operations and the device management team to schedule and coordinate patching, upgrades, and security hardening activities with minimal disruption to production schedules.
• Partner with OT machine vendors and OEMs to establish patching cadences, validate firmware/software updates, and coordinate deployment of security patches to shop floor equipment.
• Coordinate dispatch technician visits to manufacturing sites for problem resolution and project execution.
• Provide front-line IT support for manufacturing technology in partnership with site Operations teams and IT application teams.
• Diagnose and resolve hardware and software issues related to manufacturing PC interfaces including desktops, laptops, printers, and other peripherals.
• Collaborate with other IT team members to resolve complex technical issues.
• Ensure timely and effective resolution of EUS IT/OT support tickets.
• Provide L3 support as needed for knowledge workers in manufacturing locations.
• Provide VIP support for VIPs in manufacturing locations.
• Partner with operations and device management teams to develop and maintain a comprehensive OT asset inventory across all facilities-including hardware, software, firmware versions, and network connectivity.
• Lead End User Services project initiatives (Device & OS EOL, tooling projects, etc.)
• Coordinate with on-site Operations personnel regarding EUS initiatives.
• Create documentation and resources to assist users in resolving common issues independently.
• Collaborate with cross-functional business & IT teams to achieve project goals.
• Partner with network team to appropriately segment IT & OT networks/devices.
• Resolve cyber threats as required in support of vulnerability management initiatives and security

What will help you thrive in this role?

• Experience supporting complex manufacturing environments, with a focus on IT support.
• Excellent written and verbal communication skills.
• Customer-focused with a service-oriented mindset.
• Strong knowledge of Windows and Mac operating systems.
• Strong knowledge & use of cybersecurity tooling - Crowdstrike, Claroty, Defender, etc.
• Knowledge of MS Office Applications and Teams collaboration tool.
• Familiarity with hardware components, software applications, and troubleshooting techniques.
• Intune & MECM experience strong desired.
• Bachelor's degree in Computer Science, Information Systems, or equivalent experience.
• Certifications such as CSIM, Security+, ITIL, CompTIA Network+, Project+ or equivalent are a plus.

Hubbell Incorporated

Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.

The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses.

We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.

Hubbell Unified Business Services (HUBS) provides corporate shared services to support all businesses across the enterprise. Functional areas include Engineering, Sales, Operations, Marketing, Finance, Legal, IT, Human Resources, Payroll, Environmental Health & Safety, and Compliance. HUBS employees are located around the world.

Equal Opportunity

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.

The above summary of position responsibilities and requirements is not intended, and should not be construed, to be an exhaustive list of duties, skills, efforts, physical requirements, or working conditions associated with the position. It is intended to be an accurate reflection of those principal position elements essential for making decisions related to position performance, employee development, and compensation.