End User Services (IT Support) Analyst

Graham Capital Management, L.P.; Norwalk (CT); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Discretionary annual bonus

Medical insurance

401(k) plans

Job summary

Graham Capital Management, L.P. is seeking an IT analyst to join the firm's tech-support help desk. The analyst will sit on the trading floor and provide operational support for end-user applications and workstation hardware.

This role is based in Rowayton, CT, with occasional coverage of the NYC office, up to four weeks per year. Responsibilities include workstation installs, market data platform support, daily operations, and trouble-ticket workflow management.

Qualifications

• 2+ years of technical workstation support experience.
• BA/BS in Computer Science or related field.
• Strong problem-solving and troubleshooting for hardware, systems and apps.
• Experience with Windows 11 and Office 365.
• Financial services experience; familiarity with Bloomberg and Refinitiv.
• Excellent verbal and written communication skills.
• Ability to work independently and on multiple projects.
• Familiarity with Backup, Desktop Patching, VMware or Ivanti products is desired.
• Printer management and vendor coordination is desired.
• Mobile Device Management (iOS/Android) is desired.

Responsibilities

• Install, maintain, and troubleshoot workstations, including software upgrades
• Provide support for market data and trade execution platforms
• Execute daily operational procedures, including morning system status checks, data center inspections, and managing trouble ticket workflows
• Participate in team meetings and collaborate effectively with colleagues
• Provide off-hours support as part of a rotating schedule with other team members

Skills

Problem-solving

Interpersonal communication

Independent worker

Team collaboration

Education

BA/BS in Computer Science or related field

Tools

Windows 11

Office 365

VMware

Ivanti

Backup

Desktop Patching

Mobile Device Management

Job description

Graham Capital Management, L.P. (collectively with its affiliates, "Graham") is an alternative investment manager founded in 1994 by Kenneth G. Tropin. Specializing in discretionary and quantitative macro strategies, Graham is dedicated to delivering strong, uncorrelated returns across a wide range of market environments. As one of the industry's longest-standing global macro and trend-following managers, Graham remains committed to innovation, evolving its strategies through a robust investment, technology, and operational infrastructure. Graham harnesses the synergies between its discretionary and quantitative trading businesses to offer a broad suite of complementary alpha strategies, each built on the principles of thoughtful portfolio construction, active risk management, and diversification by design. Graham invests significant proprietary capital alongside its clients – including global institutions, endowments, foundations, family offices, sovereign wealth funds, investment management advisors, and qualified individual investors – reinforcing alignment of interests across all strategies.

The foundation of Graham's sustainability and success is the experience and contributions of its people. The firm seeks to cultivate talent, encourage the diversity of ideas, and respect the contributions of all. In turn, each employee shares in the responsibility of strengthening those around them.

Description

Graham Capital Management, L.P. is seeking an IT analyst to join the firm's tech-support help desk team. The analyst will sit on the trading floor and provide operational support for firm-wide end user application and workstation hardware support. This role is based out of our Rowayton, Connecticut office, and will require flexibility to cover our New York City office as business needs arise, anticipating up to four weeks per year.

Responsibilities

• Install, maintain, and troubleshoot workstations, including performing software upgrades
• Provide support for market data and trade execution platforms
• Execute daily operational procedures, including morning system status checks, data center inspections, and managing trouble ticket workflows
• Participate in team meetings and collaborate effectively with colleagues
• Provide off-hours support as part of a rotating schedule with other team members

Requirements

• 2+ years of experience providing technical support for workstations; candidates with a broad range of experience levels are encouraged to apply
• BA/BS in Computer Science or related field
• Strong problem-solving and troubleshooting skills related to workstation hardware, computer systems and applications
• Experience with all Microsoft desktop software, particularly Microsoft Windows 11 and Office 365
• Financial Services industry experience; familiarity with market data applications from vendors such as Bloomberg and Refinitiv
• Excellent interpersonal and communication skills (verbal and written)
• Ability to work independently and collaboratively in a dynamic, fast-paced environment, often working on several projects at once
• Familiarity with Backup, Desktop Patching, VMware, or Ivanti product suite is desired
• Printer and/or print vendor management is desired
• Mobile Device Management (iOS/Android) is desired

Base Salary Range

The anticipated base salary range for this position is $120,000 to $160,000. The anticipated range is based on information as of the time this post was generated and does not include any discretionary bonus or benefits (see eligibility below). The applicable annual salary or hourly rate paid to a successful applicant will be determined based on multiple factors, including without limitation the nature and extent of prior experience, skills, and qualifications. This wage range may be modified in the future.

In addition, the employee who fills this role will be eligible for a discretionary annual bonus, as well as a wide array of benefit programs, such as medical and life insurance, 401(K) plans, and access to other healthcare programs.

Notes

No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, benefits, or any other form of compensation that a particular employee may be eligible for remains in the Company's sole discretion unless and until paid and may be modified at Graham's sole discretion, consistent with the law.

Graham is committed to providing equal employment opportunity to all employees and applicants for employment without regard to their race, color, religious creed, gender, age, national origin, ancestry, alienage, citizenship status, handicap, disability, marital status, sexual orientation, gender identity, pregnancy, childbirth or other related conditions, military status, genetic information, or any other personal characteristics protected by applicable law. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, layoff, termination, transfer, leave of absence and compensation.