End-User IT Support Technician – Onsite & Remote

Aspen Technical Staffing, Inc.; Kansas City (MO); On-site; USD 40,000 - 60,000; Part time

Job summary

Aspen Technical Staffing, Inc. is seeking an End User Support Technician for a contract opportunity in Kansas City, MO. The ideal candidate will provide hands-on technical support, including troubleshooting, installation, and maintenance of computer hardware and software.

With a strong emphasis on customer service, this role requires excellent communication skills and hands-on technical aptitude. Candidates must have a High School Diploma or GED and relevant experience in desktop support or IT.

Qualifications

• High School Diploma or GED required.
• Knowledge of computer hardware, operating systems, and desktop support best practices.
• Strong troubleshooting and analytical skills.
• Excellent written, verbal, and interpersonal communication skills.

Responsibilities

• Provide technical assistance and issue resolution with a strong focus on customer service.
• Image, configure, install, repair, and upgrade computer systems.
• Troubleshoot and resolve hardware, software, and technical incidents.
• Manage and resolve support tickets through ServiceNow.

Skills

Customer service skills

Technical aptitude

Troubleshooting skills

Interpersonal communication

Education

High School Diploma or GED

Tools

ServiceNow

Job description

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