End-User IT Support Specialist

Bradley; Birmingham (AL); Presencial; USD 52.000 - 74.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Comprehensive benefits

Professional development support

Collaborative culture

Descripción de la vacante

Bradley is seeking a skilled IT Technician to empower employees to work confidently with technology. You will deliver white-glove support, troubleshoot Windows 11, Office apps, and collaboration tools, and provide guidance to help users resolve issues independently.

The role emphasizes user experience, problem management, and knowledge sharing while supporting deskside, remote, and on-call responsibilities in a fast-paced professional-services environment.

Formación

• Bachelor’s degree in computer science or equivalent practical experience preferred.
• 4+ years in a computer end-user support role in a professional-services environment preferred.
• Experience as an IT Technician or similar end-user support role.
• Strong knowledge of Windows 11, Microsoft Office, PC hardware, printers, docking stations, displays, and end-user peripherals.

Responsabilidades

• Deliver responsive, white-glove technical support with emphasis on user experience.
• Troubleshoot business and legal applications (NetDocuments, Microsoft Office) and identify root causes.
• Provide in-person deskside support for desktops, laptops, peripherals, and connectivity.
• Diagnose and resolve hardware/software issues remotely or by phone (Windows environment).
• Educate users by sharing helpful features and best practices to enable self-solve.

Conocimientos

Windows 11

Microsoft Office

PC hardware

Printers & peripherals

Zoom video conferencing

AV systems

Root-cause analysis

End-user support

Educación

Bachelor’s degree in computer science or equivalent practical experience

Herramientas

NetDocuments

Descripción del empleo

Bradley is seeking a skilled IT Technician to empower employees to work confidently with technology. You will deliver white-glove support, troubleshoot Windows 11, Office apps, and collaboration tools, and provide guidance to help users resolve issues independently.

The role emphasizes user experience, problem management, and knowledge sharing while supporting deskside, remote, and on-call responsibilities in a fast-paced professional-services environment.