End User Engineer I

Relha LLC; Fort Mill, Northern (SC, KY); Hybrid; USD 39,000 - 65,000; Full time

Job summary

LPL Financial Holdings Inc. seeks an End User Computer Engineer I to plan, configure, test, deploy and support the corporate image, applications, and update management across Mac and Windows platforms, leveraging SCCM, Intune, JAMF, Citrix and VMware.

The role emphasizes Windows 11, AD/GPO management, patching, and VIP escalation support, with a collaborative One Team mindset and on-call readiness.

Qualifications

• 2+ years of End User Computing technical support in a Windows environment
• 1+ years of MECM Current Branch experience in SCCM administration
• 4+ years of Active Directory and GPO management
• Experience with physical and virtual image development and deployment
• Patch management experience using SCCM, WSUS, and Intune
• Proficient troubleshooting skills with Windows OS/Office 365 (Windows 11)

Responsibilities

• Package, test, and deploy system and application updates/patches to the end-user environment
• Administer physical and virtual environments
• Evaluate and test new hardware and software
• Provide Level 2 and Level 3 endpoint technical support in a Windows 11 environment
• Escalation support including VIP issues
• Maintain standards, knowledge base, procedures, and documentation
• Track and manage software renewals
• Maintain 99% weekly patch compliance
• Create and manage standard corporate image and deployment
• Plan and implement hardware/software upgrades
• Deliver projects on time and within budget
• Research and evaluate capabilities to support business initiatives
• Integrate AI automation to improve efficiency
• Follow change and problem management processes

Skills

End user computing support

Windows troubleshooting

AD & GPO management

Scripting

Tools

SCCM (MECM)

Intune

JAMF

Citrix

VMware

Windows 365

WSUS

BitLocker

Job description

Build a career that matches all your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact and more, you’ll find the ingredients you need at LPL Financial to shape your success while helping clients pursue their financial goals.

Job Overview:

The End User Computer (EUC) Engineer I will be responsible for planning, configuring, testing, deploying, reporting on and supporting the corporate physical and virtual image (Mac and Windows OS), proprietary and 3rd party application packages, application and OS update/patch management (Mac and Windows OS) and physical and virtual configuration management solutions (SCCM, Intune, JAMF) and virtual technologies (Citrix, VMware, Windows 365, etc.).

Responsibilities:

Package, test, and deploy system and application updates/patches to the end-user environment

Comprehensive administration of the physical and virtual environments

Evaluate and test new hardware and software

Provide Level 2 and Level 3 endpoint technical support in a primarily Microsoft Windows 11 environment

Escalation support including VIP (executive) issues

Maintain physical and virtual standards, knowledge base, operating procedures, guidelines, and system documentation

Track and manage software renewals

Maintain 99% weekly patch compliance through ongoing monitoring and remediation

Create, maintain and administer standard corporate image, deployment, management, and monitoring capability

Perform planning, design and implementation of physical and virtual hardware, software, and application upgrades and rollouts through physical and virtual management tools

Deliver assigned projects on time and within budget

Research and evaluate physical and virtual capabilities and tools as required to ensure functionality is available to support business initiatives across the organization

Integrate AI automation into daily processes to improve operational efficiency and ease of doing business

Follow established change and problem management processes

What are we looking for?

We want strong collaborators who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team oriented, and are able to execute in a way that encourages creativity and continuous improvement.

Requirements:

Minimum of 2 years of experience with End User Computing technical support in a Windows environment

Minimum of 1 years of SCCM (MECM) Current Branch experience in SCCM Administrator and minimum of 4 years of experience with Active Directory and GPO management

Must have established experience with physical and virtual image development to include deployment

Must have application and OS patch management experience in a medium to large-size corporate environment with multiple client sites preferred using tools such as SCCM, WSUS, and Intune

Proficient troubleshooting skills with Windows OS/Office Suite including Windows 11 and Office 365 experience

Core Competencies:

Application support experience (Windows/Mac OS) for a large application portfolio in an enterprise environment required

Proficient with application virtualization and delivery using Citrix, VMWare, and similar VDI technologies

Deliver exceptional high-touch customer service, issue resolution, and support for internal customers and external advisors

Demonstrable and adaptable scripting and development knowledge (PowerShell, VBScript, Batch, etc.)

Strong business, technical, and analytical skills, with the ability to apply advanced problem-solving to resolve customer issues

Self-starter with the ability to effectively work with minimal supervision

Intermediate working knowledge of application packaging and deployment using programs and advertisements

Ability to manage multiple end-user support and business as usual requests effectively

Ability and willingness to work nights, weekends, and On-Call support

Excellent work ethic; must be able and willing to be a productive, reliable, and collaborative team member with the One Team on One Mission mindset

Preferences:

Experience with SCCM and Citrix virtual tools for patch deployments, tracking, reporting and remediation preferred

Experience with application packaging, scripting, and imaging is a plus

Experience with DEX platforms, such as Nexthink

Experience using AI tools, including Copilot, Cursor AI, and Claude

Experience deploying, administering, and maintaining disk encryption technologies, preferably BitLocker

Understanding of Security, TCP/IP, DNS, DHCP, Proxy concepts is a plus

Strong ability to strategize for the future and design technical solutions

Experience in cloud technologies such as Microsoft Azure

Experience with deep dive troubleshooting; especially around hardware drivers related issues

Pay Range:

$28.13-$46.85/hour

Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more.

Company Overview:

LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace(6) , LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses. For further information about LPL, please visit www.lpl.com.

At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources they need to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.

For further information about LPL, please visit www.lpl.com.

Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card. Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at [phone].