End User Analyst

KPFF Consulting Engineers; Seattle (WA); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

401(k)

Medical insurance

Dental insurance

Vision insurance

HSA option with employer contribution

FSA option

Paid holidays and vacation time

Jury duty pay

Family leave benefits

Bus/rail pass subsidy

Job summary

KPFF Consulting Engineers in Seattle is seeking a full-time End User Analyst to join our downtown office. You’ll be the go-to resource for desktop support, diagnosing and resolving end-user issues, and deploying hardware and software.

Ideal candidates have 1+ year in a customer-service role, strong communication skills, and the ability to explain technical concepts in user-friendly terms. The role offers a competitive hourly wage and comprehensive benefits.

Qualifications

• Proficient in Windows 11 and Windows Server.
• Experience with iOS and Android devices.
• Hands-on hardware troubleshooting experience.
• Ability to listen, understand issues, and communicate resolutions.
• 1+ year in a customer service role.
• Excellent verbal, written, and presentation skills.
• Strong analytical and problem-solving abilities.
• Collaborate effectively with team members and clients.
• Explain complex concepts in user-friendly terms.

Responsibilities

• Perform onsite analysis, diagnosis, and resolution of desktop problems for end users.
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations.
• Track inventory and purchase desktop hardware and related products.
• Collaborate with client manager and Tier 2 IT support to fix advanced issues.
• Support site-specific network and workstation OS, connectivity, and peripherals.
• Test new applications and provide feedback to the IT Service Desk Manager.
• Assist senior staff with complex network issues and studies.
• Maintain deployment workflows and documentation of processes.
• Produce trouble tickets and resolutions documentation.

Skills

Windows knowledge

Mobile OS experience

Hardware troubleshooting

Customer service

Communication

Problem solving

Collaboration

Documentation

Time management

Job description

Company Description

KPFF, a multi-office, multi-discipline engineering firm, is committed to Excellence, Trust, Relationships, Stability, and Passion. For over 65 years KPFF has been providing creative solutions and excellent client service for a diverse range of projects and industries. Our 1,500+ professionals in 36 offices nationwide thrive in a decentralized structure, offering abundant flexibility and numerous opportunities for professional growth. At KPFF, join a legacy of excellence where every team member has the opportunity to contribute to innovative solutions and meaningful projects. To learn more about us and the projects we work on, visit our website at www.kpff.com.

Company Description

KPFF, a multi-office, multi-discipline engineering firm, is committed to Excellence, Trust, Relationships, Stability, and Passion. For over 65 years KPFF has been providing creative solutions and excellent client service for a diverse range of projects and industries. Our 1,500+ professionals in 36 offices nationwide thrive in a decentralized structure, offering abundant flexibility and numerous opportunities for professional growth. At KPFF, join a legacy of excellence where every team member has the opportunity to contribute to innovative solutions and meaningful projects. To learn more about us and the projects we work on, visit our website at www.kpff.com.

Job Description

If you’re passionate about helping others navigate technology and thrive in a dynamic, hands-on IT environment, KPFF has an exciting opportunity for you. We’re seeking a full-time End User Analyst to join our downtown Seattle office, where you’ll be the go-to resource for desktop support and daily tech troubleshooting. This Monday–Friday role (8AM–5PM) calls for strong communication skills, a proactive mindset, and a willingness to learn through experience. As part of KPFF’s commitment to excellence and innovation, you’ll play a vital role in supporting our team’s productivity and contributing to a collaborative, growth-oriented workplace.

Responsibilities

• Perform onsite analysis, diagnosis, and resolution of desktop problems for end users, and recommend and implement corrective solutions.
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software.
• Track inventory and purchase desktop hardware and related products.
• Collaborate with client manager and Tier 2 IT support to fix advanced issues.
• Daily support of site-specific network and workstation operating systems, workstation connectivity, workstation and peripheral hardware, and end-user applications.
• Proactively test new or enhanced applications including systems upgrades, mobile devices & apps, productivity software and provides feedback to the IT Service Desk Manager.
• Assist Senior IT Staff with complex network issues, studies, and analysis. Provide “hands on” assistance to any issues.
• Maintains efficient and up to date deployment workflows and checklists for all desktop and laptop systems
• Consistently produces trouble tickets and resolutions documentation of all work processes.

Qualifications

Minimum Qualifications

• Proficient in using Microsoft Windows operating systems including Windows 11 and Windows Server.
• Experience with mobile operating systems, Apple iOS and Android.
• Hands-on hardware troubleshooting experience.
• Ability to listen and understand issues from the end-user, communicate resolution, and then deliver support to the end user.
• 1+ years in a customer service role.
• Excellent communication skills -- verbal, written and presentation.
• Excellent critical thinking and analytical problem-solving skills.
• Able to resolve problems, examine opportunities for process improvements and formulate an implementation approach.
• Ability to collaborate and communicate with team members, clients, and other areas of IT
• Ability to communicate complex information into user-friendly terms.
• Ability to produce a quality of work that is of a consistently high standard.
• Ability to schedule priorities, document, and stay on task with deadlines.

Additional Information

Physical Demands

• Duties are primarily conducted in a standard office setting, requiring prolonged periods of sitting at a desk or computer.
• Occasionally, may be required to lift objects weighing up to 15 lbs.

Compensation

The base salary for this role is competitive and will be determined based on the candidate's experience, education, and skills. The expected range for a qualified candidate is $26.00 to $32.00 hourly.

Additionally, we offer performance-based bonuses to recognize and reward outstanding contributions in each Reporting Center. During the interview process, we'll provide detailed information and address any questions you may have about the overall compensation package and benefits.

Benefits Provided By KPFF Include

• An excellent 401(k) retirement savings plan with employer contributions
• Medical insurance
• Dental insurance with a no-premium option
• Vision insurance with a no-premium option
• Health Savings Account (HSA) option with employer contribution
• Medical Flexible Spending Account (FSA) option
• Dependent Care FSA option
• Employee Assistance Program
• Group life insurance
• Short-term disability insurance
• Long-term disability insurance
• Seven paid holidays and two floating holidays
• 10 vacation days annually, which increases with years of service.
• 10 days of personal and sick time to care for yourself and family members.
• Up to one week (five business days) of paid jury duty per year.
• Six weeks of supplemental paid family leave
• Travel accident insurance
• Subsidized ORCA bus/rail pass

All your information will be kept confidential according to EEO guidelines.

KPFF Consulting Engineers participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

KPFF Consulting Engineers is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, creed, ethnicity, national origin, religion, marital status, sex/gender (including sexual orientation or gender identity), pregnancy, veteran status, citizenship status, physical or mental disability, or any other protected basis.