End Point Technician

Adtalem Global Education; Minneapolis (MN); Hybrid; Full time

Job summary

A leading company in education is seeking an End Point Technician to handle installation and troubleshooting of hardware and software. This role involves providing support to a large client base and requires strong communication and problem-solving skills. The technician will work in a hybrid environment and participate in various IT projects, ensuring effective technology use across the organization.

Benefits

Health, dental, vision, life, and disability insurance

401k Retirement Program with a 6% employer match

15 paid vacation days annually

12 paid holidays plus 2 floating holidays

Qualifications

• 3+ years of enterprise experience supporting 2500+ clients.
• Experience with Microsoft Windows Clients in Active Directory.

Responsibilities

• Installation and repair of computer system hardware and software.
• Provide onsite and offsite end-user support.
• Manage assigned service requests.

Skills

Customer Service

Communication

Analytical Skills

Problem Solving

Education

Bachelor's Degree in Computer Science or Networking

Tools

SCCM

Microsoft Windows

LogMeIn Rescue

MS Office

Microsoft Exchange

Job description

Company Description

Adtalem Global Education is a national leader in post-secondary education and a leading provider of professional talent to the healthcare industry. Adtalem educates and empowers students with the knowledge and skills to become leaders in their communities and make a lasting impact on public health, well-being, and beyond. Through equitable access to education, nurturing environments that foster student success, and a focus on expanding and diversifying the healthcare talent pipeline, Adtalem is building a brighter future for communities and the world.

Adtalem is the parent organization of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine, and Walden University.

In our U.S. locations, we operate on a hybrid work model with a four-day in-office schedule, Monday–Thursday. This setup fosters creativity, innovation, communication, and stronger team relationships, supporting both individual and organizational success.

Visit Adtalem.com for more information, and follow us on Twitter and LinkedIn.

Job Description

The End Point Technician is responsible for basic installation and troubleshooting of personal computer hardware and software within a LAN/WAN environment. Activities include daily administration, setup, configuration, maintenance, monitoring, troubleshooting, and disaster recovery.

1. Timely installation and repair of computer system hardware, operating systems, software, and peripherals.
2. Timely installation and configuration of VOIP telephones.
3. Provide onsite and offsite end-user support.
4. Setup and configure A/V equipment for meetings.
5. Manage assigned service requests.
6. Maintain inventory accuracy of computer hardware.
7. Test new software and hardware for compatibility.
8. Escalate high-impact or VIP technology issues.
9. Maintain and build positive customer relationships.
10. Provide training on PC use, connecting to the corporate network, and peripheral usage.
11. Participate as a technical resource in both large and small projects.
12. Develop, document, and implement technology policies and procedures.
13. Work closely with IT teams to ensure effective communication and project escalation.
14. Complete other duties as assigned.

Qualifications

• Bachelor's Degree (BS/BA) in Computer Science or Networking.
• Three (3) or more years of enterprise experience supporting 2500+ clients with Microsoft Windows Clients (XP/Windows 7) in a Windows 2008 Active Directory environment.
• Experience using SCCM (MDT/OSD) for imaging PCs.
• Experience supporting offsite end users via remote support tools (LogMeIn Rescue and Configuration Manager).
• Knowledge of Windows networking including DHCP, DNS, WINS, TCP/IP.
• Knowledge of hardware component repair (desktop, notebook, printer).
• Knowledge of major client software packages (MS Office 2010/2013, McAfee, Oracle, IBM Client Access, FTP, Adobe, Cisco Call Center, Remedy, etc.).
• Knowledge of Microsoft Exchange mailbox management.
• Strong customer service and communication skills, with the ability to work well in a team.
• Strong analytical and problem-solving skills.
• Self-starter with the ability to independently resolve problems.
• Ability to perform effectively in a fast-paced environment with short timelines.
• Ability to maintain high-quality work while supporting multiple critical projects.

Additional Information

In support of pay transparency laws, the expected salary range for this position is between $18.70 and $32.86. Actual pay will be adjusted based on experience, training, location, certifications, market factors, departmental budgets, and responsibilities. Our Talent Acquisition Team can answer questions about salary requirements. The position offers the following benefits:

• Health, dental, vision, life, and disability insurance
• 401k Retirement Program with a 6% employer match
• 15 paid vacation days annually
• 12 paid holidays plus 2 floating holidays

For more information on benefits, visit: https://careers.adtalem.com/benefits.

Equal Opportunity Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation