Encore Delivery Specialist

Cavender Auto Family; Midland (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Pet insurance

Paid Time off

Parental Leave (Maternity/Paternity)

Life insurance policy

Employee discounts on Vehicles,Service

Job summary

Cavender Auto Family in Midland, Texas, is seeking an Encore Deliver Specialist to educate new Subaru owners on features, coordinate follow-ups, and support Love-Encore redeliveries. The role emphasizes customer care, program administration, and collaboration with sales and service teams to deliver exceptional experiences.

The position requires a high school diploma, a clean background, a valid driver's license, and completion of required certifications.

Qualifications

• High school diploma or GED completed.
• Successful completion of MVR, background check, and pre-employment drug test.
• Valid driver's license.

Responsibilities

• Function as the subject matter expert at the Retailer, maintaining Subaru Foundations Certification and continuing product education.
• Improve initial satisfaction by explaining Subaru features using owner guides and manuals.
• Ensure new owner familiarity with the Retailer's Service & Parts Department.
• Conduct follow-up with customers to encourage Love-Encore redelivery and maintain a redelivery calendar.
• Oversee program incentives and related administrative duties.
• Educate the sales team to ensure delivery materials are provided and introduce the Delivery Specialist when available.
• Assist sales consultants with product questions during busy times and track Love-Encore survey results for improvement.
• Review STARLINK enrollment status and maintain post-sale relationships as product questions arise.
• Manage promotion and branding of the Love-Encore program at the store and assist with scheduling first service appointments.

Education

High School Diploma/GED

Job description

At Cavender Auto Family, we're on a mission to be the most trusted automotive group in the nation - known more for the relationships we build than the vehicles we sell. Every team member plays a role in Making Confidence Happen by living The Cavender Way: acting with integrity, taking ownership, serving others with genuine care, and delivering exceptional experiences for our customers and teammates.

The Cavender Way is more than how we do business - it's how we treat each other. We foster a culture built on respect, accountability, teamwork, and continuous growth. We invest in our people, promote from within, and provide opportunities for team members to build rewarding, long-term careers in a supportive environment.

Cavender Subaru of Midland Odessa in Midland, Texas, a Cavender Auto Family dealership, is currently seeking a talented Encore Deliver Specialist to join our growing team and help Make Confidence Happen every day. If you're passionate about helping others, committed to excellence, and believe great work starts with trust and ends with lasting relationships, you'll feel right at home here. Join a team that values your contributions, supports your growth, and empowers you to succeed.

Veterans and Military spouses are encouraged to apply!

Why Work at Cavender Subaru of Midland Odessa in Midland, Texas:

• Medical, Dental and Vision Insurance, and pet insurance
• Paid Time off
• Paid Maternity and Paternity leave (Parental Leave)
• Company Paid $10,000 life insurance policy
• Employee discounts on Vehicles, Service and Parts
• Professional growth and development training on a quarterly basis.

Position Overview

The Subaru Star Delivery Specialist is responsible for ensuring new Subaru owners and their Retailer colleagues gain a thorough understanding and deep appreciation of all Subaru features and technologies.

They coordinate follow-up, scheduling, and execution of Love-Encore redeliveries between 14 - 60 days after initial delivery while providing an extraordinary customer experience that incorporates the HEART Pillars, and The Subaru Love Promise.

The Subaru Star Delivery Specialist is a vital role, which improves customer retention and differentiates your store in the marketplace!

Primary Responsibilities

• Function as the subject matter expert at the Retailer. This is accomplished by maintaining Subaru Foundations Certification and participating in continuing product education (including attending off-site meetings as requested by Subaru)
• Improve initial satisfaction by providing a deeper understanding of the owner's new Subaru, utilizing resources such as the Dynamic Delivery Checklist, Getting Started Guides, Owner's Manual, and Subarunet
• Ensure new owner familiarity with Retailer's Service & Parts Department
• Conduct follow-up (text, e-mail, phone per customer preference) to ensure the majority of new Subaru owners return to the Retailer for a Love-Encore redelivery.
• Maintain a redelivery calendar/schedule
• Oversee program incentives and administrative duties ($25 customer incentive, delivery receipt, etc.)
• Educate the sales team to ensure that upon a new vehicle sale, owners receive; a Love-Encore redelivery appointment brochure (paper or electronic), and are introduced to the Delivery Specialist if available
• Be a resourceful Subaru STAR to all departments at the Retailer!

(ex. providing product training to customer-facing colleagues in service, sales. Addressing product questions on the service drive that may not require a technician)

• Assist sales consultants with product questions, or as needed, with their initial deliveries during busy times at their Retailer
• Track Love-Encore survey results; monitor for continued customer experience improvement

Secondary Responsibilities

• Review STARLINK enrollment status to ensure that the new owner's Telematics System has been activated
• Assist in maintaining the customer's relationship with your Retailer. Remain an after-sale asset to new owners as product questions arise
• Manage promotion and branding of the Love-Encore program at their store (ex. presence on Retailer's Web site, producing video/photo vehicle feature content to assist new owners, providing content for social media channels)
• As requested, assist with scheduling the new owner's first service appointment
• Assist Retailer in maintaining current customer-facing point of purchase materials

Here Is What You Will Need

• High School Diploma/GED is required
• Successfully complete MVR, background check, and pre-employment drug test.
• Valid driver's license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.