Enchanting Guest Experience Host

Merlin; Concord (NC); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Merlin Magic Pass

Recognition Programs and Rewards

401(k) Program

Tuition Reimbursement Programs

Learning and Advancement Opportunities

Job summary

Merlin Entertainments in Charlotte, NC is seeking a friendly Guest Experience Host for Bubble Planet. You’ll greet guests, share the magic, and ensure fun, safe experiences for families exploring bubbles, color and imagination.

You’ll help manage queues, keep areas clean and guest-ready, and support opening/closing procedures. A bubbly personality, strong communication, and flexibility to work days, nights, weekends, and holidays are essential, with 6–12 months in attractions or customer service

Qualifications

• 6–12 months experience in attractions, entertainment, or customer service.
• Fun, dynamic, and friendly personality that lights up the room.
• Great communication, listening, and people-boosting skills.
• Self-motivated and ready to shine—solo or with the team.
• Super flexible—able to work days, nights, weekends, holidays, and special events!

Responsibilities

• Be the Face of the Fun—Welcome guests with energy, enthusiasm, and a big smile while bringing Merlin’s values to life in every interaction.
• Create Awesome Memories—Turn ordinary moments into extraordinary experiences by engaging with guests and spreading magic throughout the attraction.
• Keep the Adventure Flowing—Help manage attractions and queues so guests can spend less time waiting and more time having fun.
• Make It Shine—Keep our attraction looking amazing by ensuring public areas are clean, organized, stocked, and guest-ready.
• Power the Magic Behind the Scenes—Support opening and closing procedures and help keep daily operations running smoothly.

Skills

Guest service

Communication

Team player

Positivity

Flexibility

Job description

Merlin Entertainments in Charlotte, NC is seeking a friendly Guest Experience Host for Bubble Planet. You’ll greet guests, share the magic, and ensure fun, safe experiences for families exploring bubbles, color and imagination.

You’ll help manage queues, keep areas clean and guest-ready, and support opening/closing procedures. A bubbly personality, strong communication, and flexibility to work days, nights, weekends, and holidays are essential, with 6–12 months in attractions or customer service