Encampment Supportive Services Residential Aide

Greater Philadelphia Urban Affairs; Philadelphia (Philadelphia County); On-site; USD 32,000 - 42,000; Full time

Job summary

Greater Philadelphia Urban Affairs is seeking an Encampment Supportive Services Residential Aide to provide blended client care, culinary support, and building management in a 24/7 shelter setting.

Responsibilities include client intake, meal coordination, facility hygiene, safety, and collaboration with leadership to ensure smooth operations and supportive services for residents.

Qualifications

• High School Diploma or equivalent required; related training preferred.
• Serv-Safe Certification required within 3 months of hire.
• Familiar with Microsoft Office including Excel and Outlook; proficient with Google search and email.
• Demonstrated written and verbal communication skills; strong interpersonal and customer service abilities.
• Ability to work independently and as part of a team; initiative and attention to detail.
• Knowledge of first aid methods; ability to follow written policies and procedures.
• Ability to concentrate on a designated area and manage multiple tasks.
• Comfortable interacting with diverse populations and maintaining professional boundaries.

Responsibilities

• Receive new clients, complete intake paperwork, and orient clients to services.
• Assist with meal preparation and coordinate meals in absence of Culinary Manager.
• Keep facility hygiene with Lead Maintenance Worker; manage cleaning when absent.
• Ensure shelter safety and maintain supplies; attend staff meetings.
• Support group activities and monitor safety; work flexible shifts including weekends.
• Perform duties related to housing operations and after-hours emergencies as needed.

Skills

Interpersonal skills

Communication

Time management

Team player

Initiative

First aid

Customer service

Problem solving

Multitasking

Safety awareness

Education

High School Diploma

Serv-Safe Certification

Post-high school training/certifications

Tools

Microsoft Excel

Microsoft Outlook

Google Workspace

Job description

Active - Regular full-time PHILADELPHIA, PA, US

POSITION: Encampment Supportive Services Residential Aide

REPORTS TO: Culinary Manager

PROGRAM SUMMARY:

One Day At A Time (ODAAT) is a Program Partner of the Urban Affairs Coalition (UAC). ODAAT houses men and women who are afflicted by addiction and homelessness. Case management services and prevention for HIV/AIDS is also offered at select locations. Through our holistic array of services, ODAAT consumers can expect the support of staff to bring systems together to achieve positive outcomes. Staff offers support in the following areas: recovery coaching and mentoring, linkage to health and social services, transitional housing, and community outreach.

POSITION SUMMARY:

This position offers care in a blended capacity to clients and supports the operation of the ODAAT Shelter Programs. Specifically, this position provides minimum direct engagement client support and provides majority of their service in support of culinary and building management tasks. The core responsibility of the Encampment Supportive Services Residential Aide is to ensure core building functions that are vital for successful service delivery are completed. The role is designed for the individual to have flexibility to support with direct client care, culinary tasks, and building management when the need is identified by program leadership. This role provides services to consumers in a therapeutic residential setting in accordance with established program objectives and the treatment goals of each individual being served. Shelters operate 24-hours per day, seven days per week. The work is performed under general supervision.

KEY DUTIES AND RESPONSIBILITIES:

• Receives new clients, completes intake paperwork, creates proper client files and orients new clients to ODAAT services and its policies
• In collaboration with the Culinary Manager, assists, prepares and/or supervises preparation of meals. Also coordinates meals in the absence of the Culinary Manager.
• In collaboration with the Lead Maintenance Worker, cleans and maintains facility hygiene. Coordinates facility cleaning in Lead Maintenance Worker’s absence.
• Encourages compliance with house expectations
• Assists consumers to see that adequate supplies are on-hand (i.e.,cleaning agents, paper products)
• Provides for shelter and safety needs of residents
• Attends residential staff meetings as directed by Shelter Director and other staff meetings and trainings, as required
• Takes an active role in client hygiene, as necessary
• Maintains building and grounds, as assigned
• Assists with group while monitoring safety needs and encouraging participation
• Available for all shifts including weekends is required, as assigned
• Adhere to all company policies related to the Driver's Standard Operating Procedures
• Other duties, as assigned

EDUCATION, KNOWLEDGE, SKILLS AND ABILITIES

• High School Diploma or equivalent required; Related training/certifications post high school, preferred
• Serv-Safe Certification Required within 3 months of hire.
• Familiar with Microsoft Office software, including Excel and Outlook
• Proficient with Google search and email
• Demonstrated written and verbal communication skills including typing and writing
• Must possess strong interpersonal and customer service skills
• Must have the ability to work independently and as a team member
• Must take initiative and ability to identify process improvements
• Knowledge of first aid methods and techniques
• Ability to learn and apply written policies and procedures related to work
• Ability to concentrate on a designated area for extended periods
• Able to set and observe appropriate boundaries with clients
• Possess well-developed decision-making skills and attention to detail with a high level of accuracy
• Ability to excel in a diverse, collaborative team environment
• Able to multi-task and remain calm in demanding and unpredictable situations
• Possess ability to understand various Homeless operations and procedures
• Able to maintain a professional, customer service-oriented attitude at all times
• Ability to meet face-to-face with homeless individuals of diverse backgrounds and disabilities, including physical, mental, substance abuse, HIV/AIDS, etc.
• Ability to work and communicate with staff, clients and their families, donors, vendors, community agencies, etc. to meet their needs in a polite, courteous and cooperative manner, yet appropriate assertiveness as situation may demand
• Possess excellent time management skills and the ability to work with minimum supervision
• Ability to transport individuals as needed, and travel to various sites and locations daily
• Able to meet a flexible work schedule including holidays, evenings and weekends; and
• Available on-call for emergencies by telephone and/or mobile phone

LICENSES AND CERTIFICATIONS

PHYSICAL REQUIREMENTS

• Able to lift/move weight up to 75 lbs.
• Vision adequate to perform the responsibilities and functions of the job efficiently.
• Must be able to sit for 2 or more hours per day.
• Must be able to stand for 2 or more hours per day.
• Must be able to operate a computer/hand-held digital device for more than 2 hours per day.
• Must be able to drive or ride in a moving vehicle.

WORK ENVIRONMENT

The employee will work in an office and public, service-delivery environment. Hectic situations can occur in the public area of the facility characteristic to working with the homeless and adjudicated community and the related concerns and situations related to homeless conditions. Potential exists for volatile and unpredictable situations to occur. May experience exposure to strong odors such as soiled clothes and poor hygiene. The qualifications, physical demands, and work environment described herein are representative of those an employee will encounter and must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

The candidate for this position may be subject to any of the following screenings as part of the pre-employment process: Motor Vehicle Report (MVR), PA Criminal Background Check (PATCH), FBI Fingerprinting, and drug/alcohol screen.

UAC/ODAAT is an Equal Opportunity Employer