Enablement Specialist

FirstCash; Coppell (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive Compensation

Paid Time Off

401K Matching

Medical, Dental, and Vision Benefits

Advancement opportunities

Diverse, Collaborative, & Fun Work En"

Work Environment

Job summary

FirstCash Holdings, Inc. is seeking an Enablement Specialist to efficiently onboard new merchants to the AFF program.

You will work with merchants, sales, technology partners, and internal teams to ensure a smooth onboarding process, with a focus on accuracy, communication, and attention to detail. Role emphasizes a fast-paced, process-driven environment, superb customer service, and the ability to operate independently while still collaborating with the team.

Qualifications

• High School diploma required; college degree is a plus.
• Proficient with Microsoft Outlook, Word and Excel.
• Excellent time management, organizational, and detail orientation.
• Strong verbal and written communication and analytical abilities.
• Persuasive, goal-oriented, and able to work both independently and in a team.

Responsibilities

• Collaborate with sales to secure documentation for merchant onboarding.
• Process applications timely and route to leadership for decisions.
• Document work in merchant files and note concerns.
• Prioritize workload to provide efficient merchant partner experiences.
• Update merchant files daily to reflect activity and status.
• Accurately perform merchant setup to ensure proper settings.
• Execute and manage merchant agreements per Sales terms.
• Demonstrate expert knowledge of product/program terms and merchant settings.
• Perform additional duties as assigned by supervisor.

Skills

Outlook

Word

Excel

Time management

Organizational skills

Verbal communication

Written communication

Analytical skills

Persuasive

Goal-oriented

Education

High School diploma

College Degree

Tools

Microsoft Office

Job description

Enablement Specialist

The Merchant Onboarding Specialist role is responsible for efficiently and accurately onboarding new merchants to the American First Finance program. This position works directly with merchants, sales representatives, technology partners, and internal resources key to the merchant onboarding process. The onboarding role is fundamentally a process-oriented position that requires a high level of customer service, communication, and attention to detail. This role is faster than average pace, and requires an efficient, ambitious individual who is both team-oriented and capable of working independently.

• Deliver a first-class customer experience that represents AFF’s Core Values!
• Someone who is passionate about personal and organizational success!

Roles and Responsibilities

• Collaborate with sales team to secure proper documentation needed for merchant onboarding.
• Process applications in a timely manner and submit to leadership for approval decisions.
• Document all work in the merchant file, noting any concerns or points of emphasis.
• Prioritize workload in order to provide an efficient experience to our merchant partners.
• Update the appropriate merchant files, daily, to ensure proper documentation of activity.
• Accurately perform the merchant setup process to ensure proper settings for each merchant.
• Execute and manage agreements for merchants according to the terms offered by the Sales Team.
• Expert knowledge of product/program terms in order to properly communicate when necessary.
• Expert knowledge of merchant settings so all merchants are launched in an “optimized” manner.
• Perform other duties as assigned by supervisor.

Qualifications

• High School diploma: additional qualifications will be a plus
• Skilled in Microsoft, specifically Outlook, Word, and Excel
• Excellent time management and organizational skills Strong process and detail orientation
• Excellent verbal and written communication, and analytical skills.
• Persuasive and goal-oriented
• Strong process and detail orientation

Bonus Skills

• College Degree
• Bilingual English and Spanish
• Experience in a Tele-communications role
• Previous experience in Dealer retention and relationship management

What we offer

• Competitive Compensation!
• Paid Time Off, 401K Matching, Medical, Dental, and Vision Benefits!
• High-growth organization with advancement opportunities!
• Diverse, Collaborative, & Fun Work Environment!

FirstCash Holdings, Inc. is the leading international operator of pawn storesand a premier provider oftechnology-driven point-of-sale payment solutions, both dedicated to serving cash- and credit-constrained consumers.

Withover 3,000 pawn storesacross29 U.S. states, the District of Columbia, and Latin America—including Mexico, Guatemala, Colombia, and El Salvador—FirstCash offers a diverse selection ofpre-owned jewelry, electronics, tools, appliances, sporting goods, musical instruments, and more. In addition, our stores providesmall, non-recourse pawn loanssecured by pledged personal property, offering accessible financial solutions to the communities we serve.

Through our wholly owned subsidiary,American First Finance (AFF), FirstCash also deliverslease-to-own and retail finance payment solutionsfor consumer goods and services. With anationwide network of over 13,000 retail merchant partners, we help customers access flexible financing options tailored to their needs.

With a workforce of approximately20,000 employeesacross the U.S. and Latin America, FirstCash is committed to excellence, innovation, and financial inclusion. As a recognized industry leader, the company is a proud component of both theS&P MidCap 400 Index® and the Russell 2000 Index®, reflecting our strength and stability in the market.

Join FirstCash and be part of a company that values integrity, customer service, and growth.

FirstCash Holdings, Inc. is an Equal Opportunity Employer

FirstCash Holdings, Inc. is committed to the full inclusion of all qualified individuals. In keeping with this commitment, FirstCash will ensure that individuals with disabilities are provided with reasonable accommodation. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process; to perform the essential functions of the job; and/or to receive all other benefits and privileges of employment, please contact Human Resources at [e-mail] or [phone] Ext. 1