Enablement Operations Manager, Technical Solutions

Datadog; City of Niagara Falls (NY); Hybrid; USD 104,000 - 138,000; Full time

Benefits offered by this job

Generous benefits

RSUs

Career development

Onboarding program

Mentor program

Inclusive culture

Job summary

Datadog in New York, NY is seeking an Enablement Operations Manager focused on powering Technical Solutions Enablement. You will own the operational infrastructure, governance, and systems that ensure enablement programs run efficiently at scale, with a strong emphasis on data-driven improvement.

You will partner with the Technical Solutions Enablement team and cross-functional stakeholders to evolve processes, knowledge management, reporting, and tooling, enabling high-performing teams and

Qualifications

• 4+ years in enablement or related operations.
• Experience building/improving operational systems.
• Strong organizational skills and process discipline.
• Experience with LMS, Confluence, Asana, Tableau, or similar systems.
• Ability to translate business needs into scalable processes.
• Excellent written and verbal communication.

Responsibilities

• Support operational processes, governance and enablement systems for Technical Solutions Enablement.
• Manage operational delivery of enablement platforms and processes (PM, LMS, CMS, reporting).
• Execute knowledge management taxonomy, lifecycle and discoverability.
• Create templates, SOPs, documentation to improve consistency and scale.
• Manage intake workflows, work tracking, and execution visibility across the portfolio.
• Define business requirements for enablement platforms in partnership with Analytics team.
• Maintain reporting on participation, completions, certifications, utilization and health.
• Improve reporting, analytics and system capabilities with Enablement Analytics team.
• Support rollout and governance of new tools and processes.
• Identify bottlenecks and implement automation/AI-driven workflows.
• Monitor performance and propose data-driven improvements.
• Provide PM for strategic priorities and OKRs with milestones and risks.

Skills

Enablement operations

Operational systems

Governance & reporting

Knowledge management

Automation & AI

Communication

Tools

Confluence

Asana

Tableau

Job description

Enablement Operations Manager, Technical Solutions

New York, New York, USA

The GTM Enablement & Business Value Excellence team is the center of excellence responsible for how go-to-market execution is designed, enabled, measured, and continuously improved across Sales Enablement, Technical Solutions Enablement, and Business Value.

We establish the capabilities, operating model, systems, analytics, and governance that enable our customer-facing teams to execute consistently at scale and adapt as our business evolves.

Within the team, Enablement Operations designs and manages the operational infrastructure that powers enablement at scale. This includes operational governance, enablement systems, knowledge management, reporting, operational processes, and continuous improvement, ensuring programs can be delivered consistently, measured effectively, and continuously optimized.

The Opportunity:

As an Enablement Operations Manager, you will own the operational infrastructure that enables our programs to run efficiently and consistently at scale, with a primary focus on supporting Technical Solutions Enablement.

You will partner closely with the Technical Solutions Enablement team to manage operational processes, enablement systems, knowledge management, reporting, governance, and continuous improvement. You will also collaborate with the Enablement Systems & Analytics team and cross-functional stakeholders to evolve the operational capabilities that support scalable execution.

This role is ideal for someone who enjoys building scalable systems and processes, improving how work gets done, and creating the operational foundation that enables high-performing teams.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You'll Do:

• Support the operational processes, governance, and enablement systems that support Technical Solutions Enablement.
• Manage the operational delivery of enablement platforms and processes, including project management, learning management systems, content management systems, reporting, and program support.
• Execute the knowledge management operating model, including taxonomy, publishing standards, content lifecycle management, and discoverability.
• Establish and maintain operational processes, templates, documentation, and standard operating procedures that improve consistency, scalability, and execution quality.
• Manage intake workflows, work tracking, operational handoffs, and execution visibility across the Technical Solutions Enablement portfolio.
• Manage business requirements for enablement platforms, workflows, automation, and reporting in partnership with the Enablement Systems & Analytics team.
• Maintain operational reporting that provides visibility into participation, completion, certifications, utilization, compliance, and operational health.
• Partner with the Enablement Systems & Analytics team to continuously improve operational reporting, analytics, and system capabilities.
• Support the rollout, operationalization, and governance of new tools, systems, and operational processes.
• Identify operational bottlenecks and implement process improvements, automation, and AI-enabled workflows that improve efficiency, consistency, and scale.
• Monitor operational performance and recommend improvements based on data, stakeholder feedback, and evolving business needs.
• Provide project management for the Technical Solutions Enablement team's strategic priorities and OKRs, ensuring milestones, dependencies, risks, and deliverables are tracked and execution remains on schedule.

Who You Are:

• 4+ years of experience in enablement operations, business operations, learning operations, program operations, or a related field.
• Experience building, administering, or improving operational systems, processes, or knowledge management programs.
• Strong operational mindset with exceptional organization, attention to detail, and process discipline.
• Experience translating business needs into scalable operational processes, system requirements, and reporting solutions.
• Experience with learning management systems, knowledge management platforms (Confluence), project management tools (Asana), reporting platforms (Tableau), or similar business systems.
• Experience building or maintaining operational dashboards and recurring reporting.
• Strong written and verbal communication skills with the ability to build trusted relationships across technical and business teams.
• A continuous improvement mindset with experience leveraging automation and AI to improve operational efficiency and scale.

Preferred Qualifications:

• Experience supporting Technical Solutions, Solutions Engineering, Sales Engineering, Customer Engineering, Professional Services, or another technical customer-facing organization.
• Experience operating within a fast-growing SaaS or enterprise technology organization.

Benefits & Growth:

• Generous and competitive benefits package
• New hire stock equity (RSUs) and employee stock purchase plan
• Continuous career development and pathing opportunities
• Employee-focused best in class onboarding
• Internal mentor and cross-departmental buddy program
• Friendly and inclusive workplace culture

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

The reasonably estimated yearly salary for this role at Datadog is:

$104,000 — $138,000 USD

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center.

Equal Opportunity at Datadog:

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

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