EMT Supervisor - HART Program

Harris County; Houston (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Harris County Public Health is seeking candidates for a field EMS role. You will respond to non-emergency calls, provide first-aid, assess patient needs, and coordinate with Crisis Intervention Specialists.

The position involves supervising EMTs, transferring patients to facilities, and collaborating with behavioral health professionals to connect clients with community resources. A strong commitment to public health and teamwork is essential.

Qualifications

• Bachelor's or Associate's degree in Public Health, Social Science, or related field.
• Excellent communication skills, verbal and written.
• Ability to work in a diverse environment and foster teamwork.

Responsibilities

• Respond to non-emergency community care calls via MCT or radio with first-aid or BLS.
• Assess patient condition and determine EMS needs; report to Crisis Intervention Specialist.
• Supervise and guide Emergency Medical Technicians daily.
• Transfer patients to community care facilities or EMS as needed.
• Collaborate with social workers to connect patients with community resources.

Skills

Communication

MS Office

Teamwork

Deescalation

Public health

Education

Bachelor's or Associate's in Public Health

Tools

MS Office Suite

Job description

If you’re looking to be a part of a collaborative environment where your skills can make an impact, explore our current opportunities in creating a better future for public health.

About Harris County Public Health

Harris County Public Health (HCPH) includes a network of more than 1,100 public health professionals working together to improve health outcomes for the third most populous county in the United States. HCPH provides a multitude of services such as medical and dental services, community programming, and health education for the approximately 2.3 million people in unincorporated Harris County. Through its core values of innovation, engagement, and health equity, HCPH strives to bring meaningful solutions to public health issues while keeping Harris County healthy and vibrant.

Our Values

HCPH embraces a foundation of progressive work anchored by the department's cornerstone values guiding our work to improve community's health and well-being.

• Transparency - We share information openly and honestly so that staff, partners, and the community understand our actions and the reasons behind them.
• Integrity - Our actions reflect strong ethical principles, ensuring we remain trustworthy, accountable, and consistent with our mission.
• Respect - We foster a supportive environment by valuing diverse perspectives, listening intentionally, and treating people with dignity in every interaction.
• Impact - We focus our efforts on activities that improve health, reduce disparities, and create meaningful, measurable outcomes for the communities we serve.
• Collaboration - We actively partner across teams, disciplines, organizations, and communities to align our efforts toward common goals.

Position Overview

• Respond to calls for non-emergency community care services via Mobile Computer Terminal (MCT) or radio providing first-aid treatment and/or basic life support to patients.
• Assess a patient’s condition and determine if the patient is stable or requires EMS assistance and report assessment findings to the on-scene Crisis Intervention Specialist.
• Provide day-to-day supervision and guidance for Emergency Medical Technicians.
• Transfer patients to designated community care facilities or EMS.
• Work with a behavioral health specialist/social worker to refer patients to community-based resources in an effort to keep them out of the hospitals and criminal justice system.
• Document medical care given to patients in a prompt and effective manner.
• Inventory, replace, and sterilize supplies and equipment after use.
• Responsible for training, evaluating and ensuring all trainees have demonstrated sufficient knowledge and practice of each required training skill upon being released to field duties.
• Demonstrate proficiency in knowledge of all HART related policies and procedures.
• Immediately report and document all work-related incidents to your direct supervisor.

Harris County is an Equal Opportunity Employer

If you need special services or accommodations, please call [phone] or email [e-mail].

This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

Education

• High School Diploma or Equivalent

Experience

• At least 5 Years experience in Emergency Medical Services field
• At least 2 Years experience in crisis intervention or mental health services
• At least 2 years supervisory experience

Licensures

• Current Texas Driver's License (upon hire)
• Current Texas EMT License
• Current BLS License

Knowledge, Skills and Abilities

• Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook)
• Excellent communication skills (verbal & written)
• Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment
• Ability to maintain confidentiality when dealing with sensitive information
• Ability to work well with public and staff members
• Must use your personal mobile device for our Multi-factor Authentication process
• Must possess the ability to write simple correspondence or reports.
• Must possess the ability to effectively present information one-on-one and in small group situations to other employees and/or managers.
• Ability to deescalate complex situations by using Trauma Informed Care and harm reduction practices.

Core Competencies

• Data Analytics and Assessment Skills: Ability to use data to analyze community health needs and support decisions that improve community health outcomes.
• Policy Development and Program Planning Skills: This competency focuses on developing, implementing, and improving policies, programs, and services that support effective public health strategies and improve community health outcomes.
• Communication Skills: This competency focuses on using clear and effective communication to engage audiences, address misinformation, and build trust, supporting informed decisions and stronger public health outcomes.
• Health Advancement Skills: This competency focuses on applying principles of equity, diversity, and inclusion to public health, addressing systemic barriers, and promoting fair access to resources for healthier communities.
• Community Partnership Skills: This competency focuses on collaborating with communities to address the systems and policies affecting health, fostering engagement, shared ownership, and sustainable improvements in well-being.
• Public Health Science Skills: This competency focuses on using public health science and evidence-based approaches to develop and improve policies and programs, ensuring effective delivery of the 10 Essential Public Health Services.
• Management and Finance Skills: This competency focuses on managing human and financial resources, promoting equity and collaboration, and optimizing organizational performance to support effective public health programs.
• Leadership and Systems Thinking Skills: This competency focuses on aligning stakeholders, fostering innovation, and managing change to implement effective public health initiatives that strengthen community health.

NOTE

Qualifying education, experience, knowledge, and skills must be documented on your job application.

Educations

• Associate's or Bachelor's degree in Public Health, Social Science or related field.

Languages

• Bilingual (Spanish, Chinese Mandarin, Korean, Vietnamese, Hindi)

Position Type and Typical Hours of Work

• This is a full-time position working 10–12 hour shifts that may be scheduled during mornings, evenings, overnight hours, weekends, and holidays based on operational needs.
• Due to the nature of the work, shifts may occasionally be extended beyond the scheduled end time to complete a call, assist a community member, or address operational needs.

Work Environment

• This position operates in a field-based environment and requires frequent interaction with individuals who may be experiencing high stress or crisis. The role involves working in varying weather conditions, extensive driving, and maintaining flexibility and adaptability throughout daily tasks. Additionally, the position includes completing administrative responsibilities to support overall field operations.

Physical Demands

• Ability to lift up to 50 lbs from ground to waist.
• Ability to sit, bend and stand for extended periods of time.

Work Location

• Work locations may vary and can be reassigned throughout Harris County based on operational needs.

Employment may be contingent on passing a drug screen and meeting other standards. Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.