EMT/Security/Concierge (PRN)

Westminster; Austin (TX); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

403b plan

Paid time off

Holiday pay

Competitive pay

Job summary

Westminster is seeking a Security/Concierge professional for its premier retirement community in Austin. The role involves five‑star service, emergency first‑response duties, and maintaining safety across resident areas.

A calm, proactive communicator with EMT/EMR certification is preferred for this PRN position that may become part‑ or full‑time as opportunities arise. The job emphasizes resident welfare, incident reporting, and collaboration with management.

Qualifications

• Experience in security or concierge roles preferred.
• Ability to respond quickly as a first responder during emergencies.
• Excellent communication and observation skills required.

Responsibilities

• Ensure the safety and well‑being of residents and employees.
• Evaluate the physical, emotional and social needs of residents.
• Responds to alarm systems and facilitates communication with appropriate personnel.
• Respond to pendant alarm calls and assist as a First Responder as needed.
• Maintain reports and records and ensure confidentiality.
• Coordinate with maintenance during emergencies and notify supervisors.
• Report concerns of abuse, neglect or safety issues to leadership.
• Assist residents entering and exiting vehicles when possible.
• Assist with lobby needs and unlock apartments when requested.
• Perform building lockdown procedures.
• Monitor facilities, grounds and parking; issue violations as needed.
• Perform incidental housekeeping and basic technical assistance.

Skills

Customer service

Security

First responder

Education

EMT or EMR certification

Tools

MS Shift scanner

Job description

Who We Are

Westminster is a premier retirement community with dedicated, skilled staff, dynamic leadership, innovative services, and first-class facilities. Our residents are treated compassionately with dignity and respect.

Who You Are

We are seeking customer service-oriented candidates who take great pride in serving seniors in a caring and professional manner. We are looking for associates to provide five‑star, high‑quality Security service for Westminster independent living residents. This position will also act as a first responder when a resident has an emergency and needs assistance in their independent living apartment (such as after a fall, or due to a medical emergency, etc.)

PRN (on-call/as -needed)

This position is PRN and will not have a regular schedule. May lead to Part‑time or Full‑time when a position becomes available.

Responsibilities

1. Ensure the safety and well‑being of residents and employees.

2. Evaluate the physical, emotional and social needs of residents.

3. Responds to alarm systems including the Simplex Fire Control Panel, in instances of smoke, fire, electrical, and the Companion One resident emergency Pendant Alarm and pull cord System and facilitates effective communication between appropriate personnel.

4. Respond to apartment pendant alarm and pull cord emergency calls, and assists as a First Responder as needed.

5. Maintain reports and records; ensure confidentiality of resident information.

6. Contact appropriate companies during maintenance and mechanical emergencies or situations.

7. Report all concerns of possible abuse, neglect or safety concerns to Residential Health and Wellness Director, Supervisor or Associate Executive Director.

8. Assist residents and visitors entering and exiting vehicles when possible.

9. Assist with residents’ needs in lobby and other areas, unlock apartments when requested.

10. Perform building lock down procedures.

11. Monitor facility, parking and conduct interior and exterior grounds for security, utilize MS Shift scanner for scan points. Monitor for safety issues, parking violations, and issue parking violations as needed.

12. Perform incidental housekeeping, maintenance tasks, and assist residents with minor television issues as may arise during the course of shift.

Qualifications

Previous experience working in a similar position in a Security or Concierge role is preferred.

EMT or EMR certification is required.

Benefits

*Only for Full‑time associates

• 8 hr. Weekly Baylor Bonus*
• Medical, Dental, Vision*
• Employer-paid Life Insurance*
• Accident, Critical Illness & more*
• 403b Retirement Savings Plan
• Competitive pay
• Paid Time Off*
• If you work holidays, you earn double‑time pay!

Westminster is an Equal Opportunity Employer and values diversity in the workplace.

Westminster was named one of the TOP WORKPLACES for the past 12 years in a row (2014-2025) by the Austin American Statesman.