EMT-B - Urgent Care

ConvenientMD; Pittsfield (MA); On-site; USD 23,419 - 37,195; Full time

Benefits offered by this job

Free urgent care for you and family

Health insurance

Dental insurance

Vision insurance

Short-term disability

Pet insurance

401k match

Job summary

ConvenientMD in Massachusetts is seeking an EMT-B to join our urgent care team, delivering high-quality patient care across New England. You will work with clinicians and staff to triage patients, take vitals, document care, and explain medications and treatment options.

The role requires EMT-B certification, BLS, a HS diploma, and flexibility to work 12-hour shifts, including weekends and travel to nearby ConvenientMD locations within one hour.

Qualifications

• HS diploma or GED required.
• EMT-B certification and licensure required.
• BLS certification (AHA or Red Cross) required.
• Strong patient communication and teamwork abilities.

Responsibilities

• Engage patients, explain conditions, treatments, and meds.
• Triage patients and perform basic procedures like vitals.
• Document in EHRs per HIPAA and privacy rules.
• Collaborate with clinicians on care and discharge plans.

Skills

Patient interaction

Triage

Communication

Team collaboration

HIPAA confidentiality

Education

High school diploma or GED

Tools

Microsoft Office Suite

Experity

EHR systems

Job description

At ConvenientMD, we’re on a mission to make good health more convenient for all – working to improve how patients and providers experience healthcare in New England.

We’re building a team of dedicated professionals who genuinely care about improving lives, are passionate about work that can make a difference, and are driven to learn from one another.

The Opportunity

ConvenientMD is seeking a dedicated EMT‑B to join our growing healthcare team, delivering exceptional urgent care to patients across New England. This role offers a unique opportunity for EMTs to expand their clinical skills, working closely with providers and clinical staff to deliver high‑quality patient care.

You will play a critical role in a collaborative environment that prioritizes professional growth, teamwork, and the ability to make a real impact on patients’ lives.

Your Impact

• Patient Interaction: Engage with patients in a welcoming and professional manner, addressing inquiries and providing assistance and information regarding their medical conditions, treatment plans, and medications.
  • Explain prescribed medications, including dosage instructions and potential adverse reactions.
  • Offer guidance on lifestyle modifications, preventive healthcare measures, and follow‑up care.
  • Address patient questions and concerns to ensure they have a clear understanding of their health status and treatment options.
• Clinical Responsibilities: Support clinical operations and patient care.
  • Conduct preliminary evaluations to triage patients and determine the urgency of their medical needs.
  • Perform basic clinical procedures such as taking vital signs, obtaining medical histories, and assisting with minor medical procedures.
  • Document patient information accurately, maintaining electronic health records (EHRs) in compliance with privacy regulations.
• Collaboration with Clinical Team: Work closely with other members of the clinical team to ensure seamless coordination of patient care.
  • Communicate effectively and efficiently with providers and other healthcare professionals to relay patient information and updates.
  • Collaborate with providers on discharge plans and may help with discharge.
  • Welcome and support the training of new team clinic team members.

Required Availability

• Must be able to work 12‑hour shifts in consecutive and/or non‑consecutive days:
  • Full‑time: 3 shifts per week with at least 4 shifts per month on a Saturday or Sunday.
  • Part‑time: 2 shifts per week with at least 2 shifts per month on a Saturday or Sunday.
  • Per diem: 4 shifts per month, ideally one per week.
• Flexibility to work nights, weekends, and holidays.
• Must be able to work at a minimum of three other ConvenientMD locations within a one‑hour travel distance from your primary clinic.
• Required to travel for training shifts which may occur outside of your primary clinic within a one‑hour commute.

Who You Are

• Education: High school diploma or GED required.
• Certification: Nationally certified and licensed EMT with at least one year as an EMT.
• BLS Certification: American Heart Association or American Red Cross BLS certification (CPR, ACLS, or online only classes not accepted).
• Compassionate, authentic, and patient focused: Support patients through kindness and understanding, contributing to a community of belonging.
• Proactive and confident communicator: Able to anticipate concerns and communicate directly with colleagues and patients.
• Trustworthy: Maintains confidentiality and handles patient information in accordance with HIPAA regulations.
• Effective communicator and cross collaborator: Builds positive relationships with patients, team members, and stakeholders.
• Excellent team player: Enjoys collaborating with others and being part of a strong team dynamic.
• Technically savvy: Proficient with Microsoft Office Suite or related software; experience with or ability to learn Experity and other business systems.

Bonus Qualifications

• 1–2 years of patient triage experience in an urgent care or emergency department preferred.

Pay Transparency

Hourly Pay Range: $17.14 – $26.99 USD

Why You’ll Love Working With Us

• Collaborative team environment that encourages professional growth.
• Urgent care services at no cost to our team members and their families.
• Extensive benefit offerings including health, dental, vision, company‑paid short‑term disability, and optional pet insurance.
• 401k match after one year of service.
• Access to our primary care (depending on location).
• Educational alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Employer rewards and access to discounts on services and products such as hotels, travel, entertainment, restaurants, and more.

We are committed to creating a strong sense of belonging for all team members and our process is designed to prevent discrimination against applicants regardless of gender identity, sexual orientation, religion, ethnicity, age, disability status, or any other aspect which makes you unique.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment. An employer who violates this law shall be subject to criminal penalties and civil liability.