EMS Operations Manager

Capital Health System, Inc.; Los Angeles (CA); On-site; USD 79,000 - 103,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Retirement Savings Plan

Paid Time-Off

Job summary

Capital Health is seeking an experienced EMS leader to oversee field operations, incident command, and EMS department activities while aligning with quality and safety goals. The role emphasizes leadership, strategic planning, and regulatory compliance to deliver high-quality patient care across the system.

The candidate will guide clinical practice, manage resources, and collaborate with Medical Director and executives to optimize performance and outcomes.

Qualifications

• Requires proven leadership in EMS or emergency services management.
• Experience developing and improving operational activities, process flows, and clinical expertise in EMS, plus business and financial management.
• Strong reasoning, critical thinking, and problem-solving abilities.
• Excellent verbal and written communication skills across multiple stakeholders.

Responsibilities

• Establishes department priorities and allocates personnel and resources.
• Manages budgeting, staffing, and quality assurance for EMS operations.
• Oversees multiple EMS units and ensures compliance with standards and policies.
• Develops policies, procedures, and training to improve patient outcomes.

Skills

Leadership

Operational planning

Communication

Critical thinking

Financial management

Education

Associate degree

EMS experience

Bachelor's degree preferred

RN with MICN endorsement

Job description

Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advanced technology. Capital Health is a dynamic health care resource accredited by the DNV that includes two hospitals, an outpatient center, satellite ED, and an expansive network of primary and specialty care. Capital Health Medical Group is made up of more than 600 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region. Capital Health recognizes that attracting the best talent is key to our strategy and success as an organization. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we can attract the best candidates.

The listed pay range or pay rate reflects compensation for a full-time equivalent (1.0 FTE) position. Actual compensation may differ depending on assigned hours and position status (e.g., part-time). Pay Range: $78,769.60 - $102,960.00 Scheduled Weekly Hours: 40

Position Overview SUMMARY (Basic Purpose of the Job)

Provides leadership and manages all aspects of the Emergency Medical Services (EMS) field operational activities. Oversees Emergency Medical Services (EMS) Department operations, providing incident command and on-the-scene emergency medical care, monitoring contractual activities, and coordinating EMS activities. Utilizes current concepts in healthcare, economics, emergency medicine, and emergency preparedness. Understands and enhances delivery models, policy, quality improvement, patient satisfaction, patient safety and risk management to promote outcomes based care. Demonstrates proficiency of project management, financial, strategic, and information management.

MINIMUM REQUIREMENTS

Education:Associate's degree or five years of EMS experience. Bachelor's degree in related field preferred. RN with MICN endorsement accepted in lieu of Paramedic. Experience:Five years of management experience in area of specialty preferred. Experience as EMS Paramedic or Registered Nurse with MICN endorsement. Other Credentials:AHA ACLS-Adv Cardiac Life Supp,AHA BLS - Healthcare Provider,AHA PALS,Drivers License,Hazmat Awareness,ICS-100,ICS-200,NIMS,NIMS-700,NJ MICP or MICN Knowledge and Skills:Proven leadership skills, experienced in developing and enhancing operational activities, process flow, and clinical expertise in Emergency Services as well as business and financial management. Reasoning ability and critical thinking skills. Global view and systems approach to problem solving. Excellent verbal and written communication skills.

ESSENTIAL FUNCTIONS

Establishes priorities for department activities; delegates assignments to and placement of personnel; ensures proper allocation of personnel and other resources; disseminates information and special orders. Organizes workflow and prepares schedules; reviews payroll; approves time sheets; assists with departmental training and quality assurance efforts. Develops, interprets, and/or implements standard operating and testing procedures, policies and general orders; formulates and executes action plan to correct deficiencies. Stays abreast of changes and trends in the area of emergency care and operations. Exercises discretion and judgement when Identifying best practices and determines how to apply them to the systems regional activities. Evaluates and determines proficiency level of EMS supervisory personnel; identifies areas requiring improvement; establishes and reviews employee and departmental goals and objectives. Instructs and directs subordinates regarding proper procedures and protocols; reviews all work for compliance with standards, policies, and procedures. Assists with establishing priorities for anticipated departmental requirements for each fiscal year; prepares and submits annual budget information; recommends budget revisions as appropriate; administers approved budget and monitors operational expenditures for fiscal compliance. Develops capital budget requests in collaboration with the Medical Director and the Divisional Director Emergency Medical Services. Schedules departmental staff meetings; attends seminars, workshops, and in-service training sessions as appropriate; serves on special panels, boards, and/or committees and maintains professional affiliations. Communicates effectively and builds trusting collaborative relationships with all stake holders to achieve organizational goals and strategic plans. Represents Emergency Medical Services at various committees as required. Develops and monitors standard business processes to ensure consistency and efficiency across appropriate groups such as teams, departments and staffs.

Identifies issues or process improvements and recommends same. Meets monthly and quarterly revenue and profitability goals. Oversees Emergency Medical Services (EMS) operations of the Special Care Transport Unit, Mobile Intensive Care Unit, Mobile Stroke Unit, and Basic Life Support 911 and transport units. Articulates and takes action to support DNV-GL's goals's. Collaboratively designs safe clinical systems, processes, policies and procedures. Assures professional staff receive risk reduction and safety education and training to assure safe patient outcomes. Plans and develops communications activities related to 911 services and inter-facility patient transports. Develops policies and procedures, attends meeting related to communications issues both within and outside of the hospital system.

Provides periodic reports of staffing, workflow, volume metrics, and other key performance metrics to document business operations. Analyzes reports to ensure business operations are efficient and cost effective. Identifies issues and recommends alternative courses of actions.

Interprets key performance metrics, identifies trends, and exploits opportunities for operating income growth through enhancements in marketing creativity and promotions. Demonstrates professionalism through personal and professional accountability, ethics, promoting evidence based practice, advocacy and professional commitment. Manages self-development plan and professional goals as evidenced by participation in a professional organization, continuing education and self-development activities. Performs other duties as assigned by the EMS Director and willingly adapts to changing department and system demands. Maintains status as an active ALS provider.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Frequent physical demands include: Sitting , Keyboard use/repetitive motion , Talk or Hear Occasional physical demands include: Standing , Walking , Climbing (e.g., stairs or ladders) , Carry objects , Push/Pull , Twisting , Bending , Reaching forward , Reaching overhead , Squat/kneel/crawl , Wrist position deviation , Pinching/fine motor activities , Taste or Smell Continuous physical demands include: Lifting Floor to Waist 125 lbs. Lifting Waist Level and Above 50 lbs. Sensory Requirements include: Accurate Near Vision, Accurate Far Vision, Accurate Color Discrimination, Accurate Depth Perception, Accurate Hearing Anticipated Occupational Exposure Risks Include the following: Bloodborne Pathogens , Chemical , Airborne Communicable Disease , Extreme Temperatures , Radiation , Uneven Surfaces or Elevations , Extreme Noise Levels , Dust/Particulate Matter

This position is eligible for the following benefits:

Medical Plan Prescription drug coverage & In-House Employee Pharmacy Dental Plan Vision Plan Flexible Spending Account (FSA) - Healthcare FSA - Dependent Care FSA Retirement Savings and Investment Plan Basic Group Term Life and Accidental Death & Dismemberment (AD&D) Insurance Supplemental Group Term Life & Accidental Death & Dismemberment Insurance Disability Benefits – Long Term Disability (LTD) Disability Benefits – Short Term Disability (STD) Employee Assistance Program Commuter Transit Commuter Parking Supplemental Life Insurance - Voluntary Life Spouse - Voluntary Life Employee - Voluntary Life Child Voluntary Legal Services Voluntary Accident, Critical Illness and Hospital Indemnity Insurance Voluntary Identity Theft Insurance Voluntary Pet Insurance Paid Time-Off Program

Equal Opportunity Employer Notice Capital Health Benefits