EMS Operations Leader - Multi-Site & HR Oversight

Lynx EMS; Parma Heights (OH); On-site; USD 70,000 - 95,000; Full time

Job summary

Lynx EMS in Parma Heights is seeking an Operations Manager to direct day-to-day operations at the satellite site. You will oversee staffing, scheduling, policy implementation, and service delivery, while coordinating with hospital and facility partners.

The role requires EMS knowledge, EMT licensure, strong leadership, and the ability to manage multiple sites, payroll, HR tasks, and incident reporting in a fast-paced environment.

Qualifications

• Knowledge of EMS policies and procedures.
• Knowledge of emergency medical response and protocols.
• Knowledge of inventory maintenance and control.
• Knowledge of the basic principles of management and supervision.
• Knowledge of basic record keeping, records and case management.
• Skill in working under stressful situations, in receiving and assessing information, and making educated decisions for the appropriate response.
• Skill in establishing and maintaining good working relations with staff, hospital staff, facility staff, and the general public.
• Skill in effectively managing staff, supervisors, equipment, facilities and operations across multiple sites.
• Skill in operating a personal computer utilizing a variety of software applications.
• Skill effectively communicating in both oral and written form.

Responsibilities

• Meet with Operations Supervisors daily to assess and review day-to-day operations.
• Be the liaison between the Operation Supervisors, hospitals, and nursing facilities and the Regional Manager of Operations.
• Identify and improve administrative and operational functions for Lynx EMS.
• Review and recommend changes to policies and procedures.
• Review requests for staffing and equipment for budgeting purposes.
• Maintain a full-time regular work schedule.
• Verify staffing for all shifts.
• Participate in human resources responsibilities.
• Write, receive, review, and approve staff reports and records.
• Investigate incidents and communicate status to supervisors and Regional Manager.
• Submit incident reports and work-related injury reports.
• Participate in interviewing and selection.
• Ensure payroll reports are completed and submitted on time.
• Inspect stations, vehicles, and equipment for cleanliness and maintenance.
• Attend external and internal meetings.
• Remain accessible by phone while off duty.
• Other tasks to ensure operational integrity.

Skills

EMS policies knowledge

Emergency medical response knowledge

Inventory management

Management & supervision

Record keeping

Stress management

Staff relations

HR responsibilities

Multi-site operations

Oral and written communication

Education

State EMT license and certification

Job description

Lynx EMS in Parma Heights is seeking an Operations Manager to direct day-to-day operations at the satellite site. You will oversee staffing, scheduling, policy implementation, and service delivery, while coordinating with hospital and facility partners.

The role requires EMS knowledge, EMT licensure, strong leadership, and the ability to manage multiple sites, payroll, HR tasks, and incident reporting in a fast-paced environment.