EMS Operations Director - ProMedica Transportation Network

8100 ProMedica Toledo Hospital; Perrysburg (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

ProMedica Toledo Hospital is seeking a Ground Transport and Dispatch Leader to manage a cost-effective, high-quality transport operation. You will oversee the PTN Dispatch division, ensure 24/7 scheduling, and drive safety and performance initiatives across the team.

Lead collaboration with the Medical Director and PTN leadership to align EMS protocols with organizational goals. Coordinate onboarding with Recruiting and Education teams while maintaining compliance with CAAS and CAPCE standards.

Qualifications

• Bachelor’s degree in healthcare field.
• 3–5 years EMS leadership experience including Ground and Dispatch Operations.
• Paramedic license in OH and MI or ability to obtain within 3 months.
• PALS, BCLS, ACLS, NRP, and PHTL certifications.

Responsibilities

• Provide leadership and oversight of Ground Transport and Dispatch teams, including performance evaluation and development.
• Oversee 24/7 dispatch scheduling and recordkeeping for non-emergent and emergent transport requests.
• Promote safety, accountability, and reliable patient care through EMS protocol implementation.
• Collaborate with Medical Director and PTN leadership on policies and procedures.
• Coordinate onboarding and interviews with Recruiting and Administrative Secretary.
• Support accreditation and compliance activities for CAAS and CAPCE.

Skills

Ground transport leadership

Dispatch operations

Performance evaluation

Education

Bachelor’s degree in healthcare field

Master’s degree in healthcare or business (preferred)

Job description

Location: Air Mobile Perrysburg Station

Department: Mobile ICU

Weekly Hours: 40

Status: Full time

Shift: Days (United States of America)

Job Summary

Manages an efficient, cost-effective, and high-quality ground medical transport operation. Oversees facility throughput, performance metric monitoring and adherence, performance improvement initiatives, and safety enhancement strategies. Provides leadership and oversight of Ground Transport and Dispatch team members, including performance evaluation, development, and accountability.

Accountabilities

• *All duties listed below are essential unless noted otherwise*
• Provides leadership and oversight of Ground Transport and Dispatch team members, including performance evaluation, development, and accountability.
• Oversees the PTN Dispatch division to ensure 24/7 scheduling, dispatching, and accurate recordkeeping for non-emergent and emergent medical transport requests.
• Promotes a culture of safety, trust, accountability, and leadership while ensuring delivery of a highly reliable and dependable care model.
• Collaborates with the Medical Director and PTN leadership team to coordinate the development, implementation, review, and revision of EMS protocols, policies, and procedures.
• Partners with the Quality Assurance leader to ensure monthly quality deliverables are completed, submitted, and reviewed with the leadership team and Medical Director.
• Partners with Recruiting and the Administrative Secretary to coordinate interviews, candidate selection, and onboarding activities for new hires.
• Collaborates with the Workforce Education Specialist to coordinate new hire onboarding, scheduling, orientation, and continuing education, ensuring timely completion and operational efficiency.
• Coordinates and supports accreditation activities and ongoing compliance requirements for CAAS and CAPCE.
• Maintains collaborative relationships with hospital leaders, staff, service lines, and external partners to support effective operations and patient care.
• Performs other duties as assigned.

Required Qualifications

• Education: Bachelor’s degree in work-related healthcare field.
• Skills: Must be able to organize and communicate efficiently in a caring and professional manner with all members of the multidisciplinary team. Reflects the mission and values of ProMedica Health System. Ability to work in a challenging environment and manage multiple priorities effectively. Ground Paramedic knowledge and skills are highly competent to expert. Must be able to successfully pass all pre-hire prerequisites including DVM clearance. Must be able to input and retrieve information from computer and network systems.
• Years of Experience: 3-5 years’ experience in EMS leadership including Ground and Dispatch Operations.
• License: Must be licensed to practice as a Paramedic in the state of Ohio and Michigan or acquire within three (3) months after hire.
• Certification: Must have and maintain PALS, BCLS, ACLS, NRP, and PHTL.

Preferred Qualifications

• Education: Master’s degree in healthcare related field or Business Administration.
• Skills: N/A
• Years of Experience: 2-3 years of financial administrative experience.
• License: N/A
• Certification: N/A

Working Conditions

• Personal Protective Equipment: Physical Demands: Must be able to move about EMS facilities, hospitals, between workstations, and prolonged periods of time.
• Must be able to understand directions, communicate, and respond to inquiries using effective interpersonal skills.
• Must be able to operate machinery, frequently move, lift, or carry materials up to 50 lbs.
• The above list of accountabilities is intended to describe the general nature and level of work performed by the positions; it should not be considered exhaustive.

Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or other status protected by applicable law.

Equal Opportunity Employer/Drug-Free Workplace ProMedica is a mission-driven, not-for-profit health care organization headquartered in Toledo, Ohio. It serves communities across nine states and provides a range of services, including acute and ambulatory care, a dental plan, and academic business lines. ProMedica owns and operates 10 hospitals and has an affiliated interest in one additional hospital. The organization employs over 1,300 health care providers through ProMedica Physicians and has more than 2,300 physicians and advanced practice providers with privileges. Committed to its mission of improving health and well-being, ProMedica has received national recognition for its clinical excellence and its initiatives to address social determinants of health. For more information about ProMedica, please visit promedica.org/aboutus.

Benefits

• We provide flexible benefits that include compensation and programs to help you take care of your family, your finances and your personal well-being. It’s what makes us one of the best places to work, and helps our employees live and work to their fullest potential.

Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category.

In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact [e-mail]

Equal Opportunity Employer/Drug-Free Workplace Health Care Is Everything We pride ourselves on being a place where people start and develop life-long careers. From a thriving culture to flexible benefits, we have so much to offer those who join our team. Find your career and be the heart of health care in our mission-driven organization.