EMS Nashville Dispatcher Days

Integrity EMS, LLC; Dalemere (TN); On-site; USD 28,000 - 40,000; Part time

Job summary

Integrity EMS, LLC in Nashville is seeking an EMS dispatcher to answer calls from 7am to 7pm, three days a week. Starting base pay is $25/hr plus bonuses.

The role requires proficient phone and computer communication, with preference for someone with a medical background and EMS dispatching experience. You will forecast call durations, coordinate with facilities, gather insurance and destination details, quote transports, process payments and invoices, and handle routine admin tasks.

Qualifications

• Excellent customer service skills.
• Able to multitask effectively.
• Basic computer skills and familiarity with spreadsheets.

Responsibilities

• Forecast total call time, including on-scene and destination times, travel time, and fuel stops to keep crews on schedule.
• Gather information on insurance type and destination type; ask about home steps or ramps and patient weight when needed.
• Spill calls into night shifts as needed by reviewing the call schedule.

Skills

Customer service

Multitasking

Computer skills

Medical terminology

Education

High School Diploma

Job description

EMS dispatcher will be answering calls from 7am to 7pm 3 days a week.Starting base pay is $25/hr plus bonuses.We are located in Nashville.

Must be proficient in communications via phone and computer.Prefer someone with a strong administrative background.

Will be responsible for:

Forecasting total call time, including factoring in on scene and destination time, travel time via Google maps, and if a long trip, factoring in fuel stops so that calls can be scheduled appropriately so as to keep crews on time for pick up times given to facilities, and also to ensure that calls taken will fit within the crew's shift time.

Dispatcher will be responsible for gathering information on insurance type, destination type (home residence or facility), and if home residence, asking if they have steps or a ramp and how much the patient weighs.

Some calls may spill into night shift, so dispatcher will have access to the call schedule to see where calls can go in the morning or afternoon the next day as needed.

Calling facilities before the crews arrive on scene to ensure that the patients are ready for transport

Dispatcher will give quotes for facility and private pay transports. Will processes payments, keep detailed accounting of payments received, and provide receipts for payments. There is also some administrative work which includes invoicing, running reports, etc.

Will order oxygen and coordinate equipment maintenance as needed.

Candidate will be subject to a background check. Training on our system and way of doing things will be provided.

Prefer people with some medical background, but can provide training in basic medical terminology.

Prefer people with EMS dispatching experience.

Minimum requirements:

Having excellent customer services skills

Able to multitask

Basic computer skills and basic knowledge of adding to spreadsheets.

Able to sit for long periods of time.

Have a High School Diploma

Basic medical knowledge