EMS Emergency Dispatcher - Crisis Call Center Pro

Emergency Telecommunicator Services; Town of Albion (NY); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Insurance

Retirement benefits

Paid leave

Continued education

Job summary

Emergency Telecommunicator Services is seeking an Emergency Medical Dispatcher for Altmar, NY to handle urgent medical calls, gather patient data, confirm locations, and prioritize responses using established protocols.

Qualified applicants typically hold a high school diploma, CPR certification, and may need EMD certification. Training and background checks are part of the process, with opportunities for shift work and overtime.

Qualifications

• High school diploma or equivalent required.
• EMD certification or equivalent may be required before appointment.
• CPR certification preferred or required depending on vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition to triage.
• Determine response priority through the medical dispatch system.
• Dispatch or coordinate ambulance resources per assignment.
• Document call processing and participate in quality-review activities.

Skills

Active listening

Data entry

Call triage

Communication

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification (EMD)

CPR certification

Tools

EMD software system

Job description

Emergency Telecommunicator Services is seeking an Emergency Medical Dispatcher for Altmar, NY to handle urgent medical calls, gather patient data, confirm locations, and prioritize responses using established protocols.

Qualified applicants typically hold a high school diploma, CPR certification, and may need EMD certification. Training and background checks are part of the process, with opportunities for shift work and overtime.