EMS Documentation QA Specialist

Priority OnDemand, LLC; San Bernardino (CA); On-site; USD 34,000 - 48,000; Full time

Job summary

Priority Ambulance seeks a Documentation Quality Assurance Specialist to review and reconcile patient care documentation for accuracy and regulatory compliance. The role acts as a quality gate before billing submissions and supports revenue cycle integrity.

The DQA Specialist collaborates with field personnel, operations leadership, billing teams, and clinical directors to identify deficiencies, provide coaching, and drive documentation improvement initiatives.

Qualifications

• Education and experience aligned with EMS documentation and quality assurance expectations.
• Experience with EMS documentation standards and patient care reporting requirements.
• Ability to identify documentation deficiencies and provide coaching to field personnel.

Responsibilities

• Review patient care reports (PCRs) for completeness, accuracy, consistency and regulatory compliance.
• Audit PCRs to ensure documentation supports medical necessity, reimbursement requirements and standards.
• Verify all required documentation is present prior to billing submission.
• Identify missing, incomplete or inaccurate documentation and coordinate corrections with field personnel.
• Reconcile PCRs against CAD records and other documentation to ensure all transports are accounted for.
• Monitor documentation compliance with policies, protocols, and regulatory requirements.
• Assist with audits, investigations, and regulatory reviews as needed.
• Maintain organized, secure documentation systems and protect patient privacy.

Skills

EMS documentation

Quality assurance

Billing support

Attention to detail

Analytical skills

Communication

Education

High School Diploma or GED

Associate degree in EMS, Nursing, Healthcare Administration, Health Information Management, or related field preferred

Tools

EMR/EHR systems

Microsoft Office Suite

Job description

Priority Ambulance seeks a Documentation Quality Assurance Specialist to review and reconcile patient care documentation for accuracy and regulatory compliance. The role acts as a quality gate before billing submissions and supports revenue cycle integrity.

The DQA Specialist collaborates with field personnel, operations leadership, billing teams, and clinical directors to identify deficiencies, provide coaching, and drive documentation improvement initiatives.