EMS Dispatcher - Flexible Schedule, Patient Transport

Harris Health; Houston (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Harris Health is seeking an EMS Dispatcher to coordinate EMS and patient transport requests across Harris Health System facilities. You will dispatch appropriate EMS resources using CAD and dispatch systems, ensuring safe, timely transports and compliance with procedures.

You will collaborate with Transfer Center, clinical teams, and leadership to optimize resources, maintain clear communication, and support a patient-centered care approach.

Qualifications

• Two (2) Year Work Experience in a call center, dispatch center, or customer care center (Preferred).
• Basic medical terminology knowledge is essential.
• Licenses: Texas Driver's license and Basic Life Support (BLS).
• EMT-B or IAMTCS credentials preferred.
• Ability to type and document accurately in EMR systems.

Responsibilities

• Coordinate distribution of EMS resources and patient transport requests.
• Dispatch appropriate EMS resources to meet patient needs and ensure safe transports.
• Work closely with Transfer Center, clinical care teams, and system leadership to optimize processes and maintain compliance.

Skills

Verbal communication

Public speaking

Writing

Multitasking

Analytical thinking

Medical terminology

Education

Diploma/GED

Associates (Preferred)

Tools

MS Word

MS PowerPoint

MS Excel

MS Outlook

Electronic Medical Record

CAD Dispatch System

Job description

Harris Health is seeking an EMS Dispatcher to coordinate EMS and patient transport requests across Harris Health System facilities. You will dispatch appropriate EMS resources using CAD and dispatch systems, ensuring safe, timely transports and compliance with procedures.

You will collaborate with Transfer Center, clinical teams, and leadership to optimize resources, maintain clear communication, and support a patient-centered care approach.