EMS Dispatcher

Atrium Health; Georgia; On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Paid Time Off

Health and welfare benefits

Flexible Spending Accounts

Adoption assistance and parental leave

Retirement plans with employer match

Educational Assistance Program

Job summary

Advocate Health is seeking an EMS Dispatcher to handle 911 calls, coordinate ground transport and medivac requests in a 24/7 operations center. You will determine EMS response, liaise with ED physicians, and support Hazmat and emergency preparedness activations.

The role requires EMT certification, strong communication, and experience in emergency medical dispatch, with a focus on timely, coordinated patient care.

Qualifications

• EMT and emergency dispatch experience preferred.
• High school diploma or equivalent required.
• Strong communication and coordination skills essential.

Responsibilities

• Answers 911 calls for EMS, determines appropriate response.
• Coordinates medivac requests and dispatches ALS units requiring medical control.
• Maintains communication with hospitals, EMS agencies and dispatch centers.
• Prepares records of communication center activities and dispatch events.
• Participates in Emergency Preparedness Team activations and Hazmat coordination.

Skills

EMT

Emergency Dispatch

Communication

Education

High School Diploma or equivalent

Tools

EMS software

Job description

Department

70506 Floyd EMS - Administration: Ground Transport

Status

Full time

Benefits Eligible

Yes

Hours Per Week

40

Schedule Details/Additional Information

Nights on a 2-2-3 rotation

Pay Range

$18.85 - $28.30

Receives 911 calls for emergency medical assistance, BLS Transport Services, State Wide Critical Incident Stress Network (CISN), Emergency Preparedness Team Activations, Hazardous Materials Response Team, Facility Diversions and area road closings.

Coordinates requests for medivac services and contacts Emergency Department physicians for ALS units requiring medical control.

Determines nature of emergency medical assistance requests.

Provides callers with pre-arrival instructions, determines and assigns EMS or fire response to calls.

Participates with Emergency Preparedness Team Activations and provides coordination of Fire and EMS services. Receives requests for Hazardous Materials Team Activation and relays information to Team and acts as a communication coordination center for communications between the hospital and Hazmat team.

Answers and carries out all related telephone and radio requests. Maintains ongoing communication with area hospitals, EMS agencies and communication centers for availability of services and resources.

Prepares appropriate records of communication center and dispatch activities

Education Required

High School Diploma or equivalent from an accredited institute

Education Preferred

None

Licensures Or Certifications Required

EMD Certificate, EMT, BCO, BCLS,ICS-100, Nims-700, Hazmat Awareness

Licensures Or Certifications Preferred

None

Experience Required

EMT and basic telecommunications training or emergency medical dispatch experience

Experience Preferred

None

Our Commitment To You

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits And More

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

EMS Dispatcher