EMS Coordinator

Methodist Health; Dallas, Northern (TX, KY); Hybrid; USD 85,000 - 115,000; Full time

Job summary

Methodist Dallas Medical Center, part of Methodist Health System, seeks an EMS Coordinator to serve as a liaison between the ED, EMS providers, and partner agencies. Responsibilities include coordinating pre-hospital communications, improving patient flow from field to hospital, and supporting EMS education and QA efforts.

The role focuses on building strong EMS relationships, developing EMS dashboards, and contributing to process improvements within the ED and hospital settings to enhance

Qualifications

• 5 years of EMS process experience and leadership within a fire department/EMS agency.
• Bachelor's degree preferred; HS diploma required.
• Experience in a sales/business development role is a plus.

Responsibilities

• Coordinate pre-hospital communications with EMS providers.
• Develop and maintain EMS dashboards for reporting and QA.
• Act as ED/EMS liaison to improve patient flow and relations.
• Educate EMS partners and support EMS-related training and conferences.
• Investigate EMS-related complaints and support ED leadership with process improvements.

Skills

EMS knowledge

Leadership

Education/training

Relationship management

Problem solving

Education

High School Diploma or GED

Bachelor's degree

Tools

EMS dashboards

Job description

Hours of Work

Day Days Of Week : M-F, occassional weekend as needed for EMS related operations

Work Shift : 8X5 Day (United States of America)

Job Description

Job Purpose Emergency Medical Service (EMS) Coordinator and pre-hospital coordinator will act as the liaison to affiliated EMS and pre-hospital agencies servicing the health care system catchment area. The EMS Coordinator will be responsible for using critical thinking skills, coordinates pre-hospital communications with EMS Providers, and enhances the continuum of care by facilitating the flow of the patient from the pre-hospital setting, through the acute care setting and back to the community. Works with team members and administration to improve customer satisfaction and maximize results within the emergency department and throughout the hospital. Demonstrates flexibility and adaptability to work process change, makes decisions and takes appropriate actions to solve problems. Originates, develops, or implements new methods to accomplish objectives by meeting the needs of our customers. Support the mission, vision, values and strategic goals of Methodist Health System.

Job Requirements

Education: High School Diploma or GED required. Bachelor’s preferred.

Licenses and/or Certifications

Basic Life Support and Advanced Cardio Life Support certification NREMT-P or RN preferred EMT-P or LP required

Work Experience

5 years working knowledge of EMS process and EMT/Paramedic scope of practice. Required experience in a leadership position within a fire department/EMS agency. Prior experience in a sales/business development role preferred.

Related Work Experience and Other Skills

Job Roles: Clinical:

• Assist Stroke/Cardiac/Trauma Coordinators as needed.
• Provide educational assistance to local EMS providers.
• Coordinate paramedic CEs quarterly for ED paramedics as needed.
• Assist Materials Specialist with medical equipment training.
• Hospital representative for EMS school activities, EMS student clinical scheduling and contracts.
• Maintains all records of educational activities EMS/Emergency Department Complaints.
• Receive and investigate complaints from EMS Providers, MHS Staff regarding EMS concerns, patient's complaints with EMS concerns, and family/visitors’ complaints regarding EMS related issues.
• Initiate and complete follow-up interviews as needed.
• Provide and report all EMS related complaints to ED Administration as needed.
• EMS/ED Research Assist ED and Hospital Administration with EMS and ED related research to improve EMS/ED relationships and hospital through put process.
• Research EMS and ED EMS volume stats for monthly, quarterly and yearly reports.
• Creates & Maintains EMS Dashboards.
• Report on pertinent research to ED Administration.
• Chest Pain Committee meetings.
• Hospital Community Liaison Meetings Methodist Health System - Semi-annual EMS Meetings.
• Participates and attends North Central Texas - Trauma Regional Advisory Committee (NCT-TRAC) Meetings.
• Attend any EMS/Fire Dept. related events or meetings as needed.
• Coordinate, plan and host meetings and nursing /EMS conferences EMS & ED/Hospital Relationships and EMS Patient Experience.
• Improve and maintain a good working relationship with EMS Providers through communication, collaboration, and education.
• Meet with EMS/Fire Dept. leadership teams and other EMS Liaison quarterly per year as needed.
• EMS/Fire Department visits daily.
• Follow up with EMS patient’s outcomes for all STEMI, trauma and CPR's, code stroke activations.
• Obtain copies of EMS reports.
• Maintains EMS lounge and EMS printing equipment such as daily checks, stocking and upkeep of room and equipment & appliances in rooms.
• Maintains storage of EMS equipment and facilitates the return of all EMS equipment left at the ED.
• Responsible for assisting EMS Services with ongoing quality assurance processes as needed.
• Acts as a liaison between the ED staff and EMS for questions and concerns regarding clinical and professional interactions.
• Ensures that EMS Services provides the appropriate documentation of each patient brought to the ED.
• Work with ED Leadership and Emergency Management Department to assist in developing mock MCI drills and other mock drills.
• Will work in the Emergency Department assisting in patient care and within the scope of practice when the ED is experiencing high acuity or volume and/or at the request of the ED Manager.
• Will work with Attending ED physicians.
• Demonstrates the key elements of service excellence and MHS core values.
• Is able to lead challenging conversations and successfully deal with day-to-day interactions with patients, families, visitors and customers in a positive consistent manner i.e., physicians, hospital staff etc.
• Maintains a calm empathetic, controlled approach at all times and consistently projects an image of Methodist Health System in a positive manner.

Educational Resource Assist Emergency Department Educator with staff training Basic Life Support -CPR Instructor AHA - Caruth Initiative Grant Education (EMS Champion). Performing education on Code STEMI, Code Stroke, MCI, & Trauma drills. LifeNet Administrator - Operations and Training. Administrator EMS electronic medical records. Maintains MCI Disaster Drill closet and equipment. Will respond to CODE Medical Emergency Response Team (MERT) when available while on duty Assists the ED Manager with the overseeing of the Code MERT policy and response. Will develop and maintain dashboards for Code MERT's. Will collect and oversee the documentation on all Code MERT's. Will maintain & oversee the ED patient Follow up program. Will follow current Follow-up SOP. EMS Liaison: Maintain and improve a good working relationship with Air Based, Fire Based, Private, and Hospital Based EMS Providers through communication, education, and public relation events. Positive impact on patient care process improvement and EMS/Hospital relations. Research and attend EMS educational informative and marketing initiatives that would improve patient care process and EMS/Hospital relationships. Matching EMS records with hospital medical records as needed. Follow up on EMS patients transported to Methodist Southlake Medical Center as needed for process improvement. Receive and investigate complaints from EMS Providers, MHS Staff, patients, relatives of patients, and visitors on EMS related issues. Report all complaints to ED/Hospital Administration. Perform duties within the scope of practice as an Emergency Department Technician as needed. Performed any other tasks EMS related assigned by Hospital Administration

Physician Development

Administrative responsibility of product line marketing to all regional fire departments determined by executive team. Manage personnel in fire stations that will encourage EMS to bring patients to MHS services by communicating changes, new equipment and technology and other services offered. Continually plan strategies and quota visits to fire stations per month. Create reports to monitor EMS utilization trends and communicate that information to executive team. Tour new fire department command staff around hospital and existing command staff as new facilities/amenities are created. Serve as liaison between fire stations and MHS departments to help assist with operational concerns and opportunities for improvement: Obtain feedback from fire stations on operational issues; identify needs and opportunities for improvement to hospital departments and administration. Assure follow-up with communication from the hospital back to the fire department. To establish and cultivate positive relationships between fire departments and hospital: Build positive hospital-fire department relations through station visits, telephone contacts and prompt attention to fire department needs and concerns. Communicate contacts with fire departments and their crew through meetings with appropriate director or Vice President. Develop and maintain positive relationships with fire departments on behalf of the hospitals for the purpose of increasing utilization of emergency department services and building fire department loyalty. Completes other duties as assigned.

About Methodist Dallas Medical Center

Methodist Dallas Medical Center is one of North Texas’ best places to work. And it keeps getting better. The flagship hospital of Methodist Health System, Methodist Dallas is a 595‑bed acute care teaching and referral hospital. It is home to the only adult Level I Trauma Center in southern Dallas, the first and only Certified Comprehensive Stroke Center in southern Dallas, and the newly renovated Linda and Mitch Hart Breast Center. Celebrating more than 90 years of service, we strive to have a diverse workforce that reflects the communities we serve and welcomes the skills and talents of all groups.

EEO Statement

We strive to have a diverse workforce that reflects the communities we serve and welcomes the skills and talents of all groups.

Distinctions and Awards

• Magnet®-designated hospital
• 150 Top Places to Work in Healthcare by Becker’s Hospital Review
• 2023 Top 10 Military Friendly® Employer, Gold Designation
• 2023 Top 10 Military Spouse Friendly® Employer
• 2023 Level III Neonatal Intensive Care Unit Liver, kidney, and pancreas transplantation programs
• Great Place to Work Certified 2026-2027
• Glassdoor’s Best Places to Work 2025 & 2026
• Glassdoor’s Best Places to Work in Healthcare, Biotech & Pharma 2026
• TIME’s Best Companies for Future Leaders 2025 & 2026
• Newsweek’s America’s Most Admired Workplaces 2026
• Glassdoor’s Best-Led Companies 2025
• Fortune Best Workplace in Health Care 2025
• Military Friendly Gold Employer 2025
• Becker’s Hospital Review 150 Top Places to Work in Healthcare 2025
• Newsweek’s Americas Greatest Workplaces 2025