EMPLOYMENT SUPPORT PROFESSIONAL

Citizen Advocates; Town of Malone (NY); On-site; USD 25,000 - 36,000; Full time

Job summary

Citizen Advocates, Inc. is seeking an Employment Support Professional to help individuals succeed in the workplace in Malone, NY. You will learn job tasks, teach soft skills, and address barriers to maintain employment.

You will mentor on-site, coordinate with supervisors and plan writers, document progress, and participate in required trainings while upholding confidentiality and agency policies.

Qualifications

• High school diploma or GED required.
• Must have valid driver’s license and reliable transportation.

Responsibilities

• Coach, mentor and support individuals at their jobs.
• Assist individuals in learning and adapting to new work environments; communicate with supervisors and coworkers.
• Model appropriate work behaviors and help identify barriers with creative solutions.
• Work with individuals at job sites to overcome obstacles and maintain employment.
• Communicate with employers to address issues and develop strategies to support progress.
• Maintain contact with plan writers to report progress and concerns.
• Perform assessments to understand learning styles, challenges and strengths.
• Complete required service documentation promptly and accurately.
• Review employment plans and work on set goals.
• Process billing forms and other required documents; ensure compliance with policies.
• Protect confidentiality and participate in trainings as required.

Skills

Communication

Listening

Problem solving

Patience & flexibility

Education

High school diploma or GED

Job description

Job Details: Job Location: Harison Place - Malone, NY, Position Type: Relief, Education Level: Not Specified, Salary Range: $18.00 - $26.00Hourly, Travel Percentage: Local Travel, Job Shift: Day, Job Category: Health Care, SUMMARY/OBJECTIVE: Employment Support Professional supports individuals at their job to learn work tasks, find solutions to barriers, teach soft skills related to work, etc. The job coach reports to the Supported Employment Program Manager.

Essential Functions (Job Duties)

1. Coach, mentor and support individuals at their jobs. Learn the individuals job tasks and responsibilities so you can train them to complete tasks correctly, efficiently and timely.
2. Assist individual in all aspects of their work including but not limited to: Learning and adapting to new work environment, fostering natural supports, proper communication with supervisor and co-workers, learning and understanding work rules and policies, etc.
3. Model appropriate work behaviors.
4. Identify barriers and find creative solutions to help the individual succeed at the job.
5. Work with individuals at their job sites to help them overcome obstacles to maintain employment successfully.
6. Talk to individual’s employer on a regular basis to ensure no issues at work. If/when issues are communicated or identified, work with the person and supervisor to develop strategies for overcoming barriers.
7. Maintain contact with person’s plan writer (Employment Specialist or Job Developer) to keep them apprised of person’s progress or any concerns that might affect the person’s success at work.
8. Perform formal and informal assessments to learn about the person, their learning style, challenges and strengths.
9. Complete appropriate service documentation for every service provided in a timely manner.
10. Review person’s employment plan and work on goals identified in plan.
11. Complete all forms required for billing purposes; and any other forms required by the agency or supervisor.
12. Complete any documentation corrections as needed in a timely manner.
13. Protect individual’s confidentiality.
14. Participate in at least 24 hours of Innovations trainings within the first year of employment, and at least 6 hours annually thereafter.
15. Participate in all required and recommended agency trainings.
16. Professionally represent Citizen Advocates (Career Visions) with families, employers, other organizations and the community as a whole.
17. Adhere to all policies and regulations set forth by Citizen Advocates, Inc.

Competencies

1. Communication skills
2. Listening skills
3. Problem solving skills
4. Patience & flexibility

Position Type/Expected Hours of Work

This is a full-time/part time position.

Workweek schedule: Monday through Friday.

Hours of work: ____ a.m. to ____ p.m. *Discuss with Supervisor/Manager

Hours and schedules may vary depending on Company need and workload. Employees will be given as much advance notice as possible when such changes occur.

Travel

Discuss with Manager/Supervisor

Required Education and Experience

1. High school diploma or GED.
2. Must have valid driver’s license and reliable transportation.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.